All the alert profiles – Active Directory (AD) event trackers that alert you when a certain event occurs – in ADAudit Plus come with an integration feature, which, if enabled, auto-generates support tickets in ServiceNow, an IT helpdesk ticketing solution.
For example, whenever ADAudit Plus alerts you to an account lockout, it can automatically create a support ticket about this lockout in your ServiceNow instance, thus making the resolution a lot quicker and more efficient.
ADAudit Plus uses ServiceNow REST APIs to connect to your ServiceNow instance and create tickets in it. So, you will have to provide ADAudit Plus a ServiceNow user account which has any of the following privileges:
Each of ADAudit Plus’s alert profiles, built-in or user-generated, consists of a checkbox Configure Auto Ticketing. When this is turned on, the alert profile will not just raise an alert but automatically connects to your ServiceNow instance, authenticates using the account provided, and raises a corresponding support ticket for the Active Directory incident.
ADAudit Plus provides hundreds of Active Directory event notifications. Based on your requirements, you can choose the events to raise the tickets for.
[Or, if the existing ones don’t match your requirement, create a new alert profile.]
If you suspect a certain event might happen in quick succession, thus generate duplicate support tickets, you can throttle ticket generation like this:
