A service catalog is a reflection of your IT shop - your services, your capabilities and the quality of your work. That's why, it's imperative that you invest and build a good service catalog. But how do you achieve that and where do you start? In this webinar, Troy Dumoulin, VP, R&D, Pink Elephant discusses a step-by-step approach to setting up a successful service catalog.
Troy also describes the anatomy of a service and how to cut through the confusion and internal IT politics by starting from a top down business focus.
Watch the live recording of the webinar on "Defining Your IT Services - A Business Focused Step-By-Step Approach" by Troy DuMoulin.