自助服务门户, 帮助台软件, ManageEngine ServiceDesk Plus

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Webinars

IT Asset Management
Best Practices

Prithiv RajKumar

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New and upcoming features
in ServiceDesk Plus
A Walkthrough

Prem Maheswaran

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12 Hidden Features
in ServiceDesk Plus
that Unlock Huge Value

Maljeev Rafi

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8 Tips to Get Your
IT team Smart and
Productive with
ServiceDesk Plus

Jaianand Krishnamoorthy

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How To Create
High Impact Reports
In Minutes Without Writing Queries

Kumaravel Ramakrishnan

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Managing Multiple
Service Desks

Suresh GP

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Real IT Webinar

Rob England,
ITSkeptic

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Defining Your IT Services −
Step-By-Step Approach

Troy DuMoulin,
VP Research, Pink Elephant

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Three Steps to
an Experiential Service Catalogue

Charles Araujo, CEO, The IT Transformation Institute

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ServiceDesk Plus
Tips and Tricks
on Change Management
Best Practices

Arvind Parthiban

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The Importance of
Service Catalog
for the Service Desk

Colin Rudd,
itSMF UK

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Pink Elephant
Social IT Webinar

George Spalding,
Pink Elephant

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ServiceDesk Plus
Project Management
Best Practices

Prem Maheswaran

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Project Management
and IT - Workflow
or Traffic Wreck

Dennis Drogseth

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Operational Readiness
Smooth Transition
from Project to Production

Rob England

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The Convergence of
the Service Desk
and the Project Management
Office

Charles Betz

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ServiceDesk Plus 8.1
Product Overview

Rachana

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Six Tactics for
ITSM to Deal with Agile

Rob England,
IT Skeptic

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CMDB A Tale of
Two Extremes

Dennis Drogseth,
VP of EMA

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Help Desk Tips
Tricks ServiceDesk Plus

Maljeev

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Service Level Management
Basics

Rob England,
IT Skeptic

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Improving
Service Response

Rob England,
IT Skeptic

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Establishing
a Service Desk

IT Skeptic

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Incident Management
Get your basics right

Neil Thomas

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