Going beyond Busy: 8 Tips to Get Your IT team
Smart and Productive with ServiceDesk Plus

IT teams, in order to close tickets, can sometimes get into a firefighting mode that leads them into a blackhole called 'BUSY'. So what does it take to beat the "busy-ness" and get your IT team to be smart and productive? This session will present a thorough review of important customization options in the ServiceDesk Plus Incident Management module that will shoot up your IT team's productivity.

In this webinar, you will learn how to:

• Set realistic expectations for end-users of IT services
• Reduce service desk calls by proactive management
• Classify the tickets into incidents and service requests
• Choose the right tools to save costs
• and more.

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Speaker: Jaianand Krishnamoorthy, Product Specialist, ServiceDesk Plus

About the speaker:

Jaianand Krishnamoorthy has over 6 years of experience in ITSM and and has helped IT service desk teams across the globe understand and implement Incident Management using ITIL best practices. He currently works as the Product Specialist for the ServiceDesk Plus team at ManageEngine.