• Remote control requests with email
• Now, you can send an email, to update, assign or close a request. When technicians respond to requests via email, they can now specify simple Email Commands that can update or close the request.
• Email Commands are more powerful and helps in request classification and a whole lot of operations. This is your secret code to issue commands to ServiceDesk Plus.

• Now, you can access ServiceDesk Plus tickets from your iPhones, PDAs and Smart Phones using popular mobile browsers
• Technicians on-the-go can now access the request module to create new request, view request details, to add resolutions, to add work log, to assign technician to a request, to close completed requests.
• Supported phones and mobile browsers

• Prevent technicians from accidentally deleting an important request or Stopping The Timer before SLA violation without a valid reason or modifying the Due By Time to look good on the reports. Help Desk Administrators can now define roles with clear access permissions of who can do what at very granular level.

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• When you archive closed requests that are more than month old, ServiceDesk Plus performance improves that makes your searches and list view will load faster.
• With Data Archiving, you can take periodic backups and move it to a less expensive storage. With two months data, ServiceDesk Plus performs at its best and you don't have to upgrade to a high end server or buy more RAM.
• Next time, before you upgrade the server to improve performance, try the archiving the data atleast every quarter.

• With ServiceDesk Plus 7.6, you can scan and discover every type of workstation, say, Windows, Linux or Apple Mac.
• The Asset management module will provide complete support for Mac OSX, Leopard and Snow Leopard
• ServiceDesk Plus 7.6 will be able to detect all the basic applications installed in your MAC machines seamlessly

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• Now, you can add a new rule that when a request is created with some criteria, say when priority is high, and email a technician informing that a new request has been added to the high priority queue. The Cascade Execution option in Business Rules will help to continue with the next business rule after applying this email rule.
• Normally after a user creates a request, the technician edits the request to fill in the appropriate field values. Now, you can execute the Business Rules even after the request is edited.

• Working on a request becomes easier for a group of technician when you break it down into subsequent tasks. Now, you can manage these tasks in the order of completion and specify dependencies between these tasks to set notifications to be sent to the technician when the dependent task is completed.
• In case of a new-hire request, there can be many tasks that are dependent on one another. The technician will have to keep a close watch to find out if the previous task. To avoid this, ServiceDesk Plus helps the technician by sending an email notification about the completion of the other dependent tasks.