ManageEngine HelpDesk - Comparison Document

Service Pack 25 README

Patch upgrade is supported for SQL Server.
Description was lost after taking backup from SQL server and restoring is fixed.
In Workstation details and Report page Memory was shown as 2 MB instead of 2 GB is fixed. NOTE: Scan all workstations after applying this hotfix.
Clicking technician details, out of memory was thrown is fixed.
When Department was unchecked during import from AD, the department was getting added in DepartmentDefinition table is fixed.
Merge requests from list view was throwing array index out of bounds exception is fixed.
Conversation addition Notification mail sent to technician contained main requests description instead of conversation one is fixed.
Departments marked (i.e. Flagged) as deleted were getting displayed during asset allocation is fixed.
Operation aborted Error was thrown in IE when editing Request template for the second time is fixed.
New Request form Subcategory and Item were garbled for Non English language is fixed.
Solution search was not showing more than 10 results and junk characters were displayed when selecting page navigation is fixed.
Business rule not working in Russian and Polish language is fixed.
Assets in list view were getting duplicated is fixed.
Request approval was throwing exception when trying to approve a request with attachment is fixed.
Timespent Entry was not present for Request Closing rules is fixed.
Department head cannot view request details of other requester of same department is fixed.

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For New Features, Feature enhancement and Issues fixed information on Build 6000 click here.

Browser cache need to be cleared manually after upgrade has been fixed.
When sub-category was chosen as mandatory, Add request was throwing an error is fixed.
Add Time Entry not shown in request detail page issue is fixed.
Exception thrown when editing the requester info who was created from new request form is fixed.
Request Approval link not working in Outlook mail client is fixed.
In Home under My Summary pending, over due and due today text link not working is fixed.
When submitting new request from Quick Create form Non English characters were displayed as junk is fixed.
Request 'Resolution' tab and 'Add Time Entry' button was not working if the Request title contained a single quote is fixed.
Issue with adding New Subcategory and New Item after upgrade is fixed.
Technician names in Add Task window was not in Alphabetical order is fixed.

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