Queues
Group similar requests and assign to queues. Enable support staff with similar skills to distribute and resolve requests efficiently.
Enhanced Active Directory Integration
- Scan and import requesters from a specific OU
- Multiple Domain Authentication
Global Views
Global Views provides Administrators and Support Staff with an integrated view to manage Requests, purchase Orders, Inventory, and Contracts efficiently.
Enhanced Purchasing System with Approver
- Create, View and edit purchase orders
- Track and manage PO status
- Notify Approver
- Partially receive items in PO
- PO in print-ready format
Business Rules For Better Request Management
Define Business Rules to intelligently classify requests based on message subject and assign requests to a defined category. Automatic dispatch enables technicians to focus on problem resolution
Internationalization
With this release, ServiceDesk Plus is internationalized.Localized versions coming soon.
Comprehensive Custom Reports
Get better insights to take informed decisions by ordering, grouping, and sorting information with Custom Reports.
HTML editors for Solutions and Notifications
Now create easy to read solutions HTML formatted and explained with images that helps users and technicians to resolve problems faster.
Announcement Boards
Target and showcase important announcements to technicians or customers logged into Self-service Portal.
Billing based on Time Spent on Request
Calculate Total Charges for a request based on time spent by technicians on resolving the request.
Enhanced List Views
Enhanced List views helps you order and navigate across requests. Optimize your list view by
- Customizing columns views
- Sorting requests
- Searching based on column values.
More Features
- Sorting for List views
- Provisions to add attachments with Replies to Request , Contracts, and Solutions
- Options for subcategories
- Notification enhancements
- Provisions to add custom fields with Pick List
- Options to change logo in Login Page
- ..... and more
Example:
From the Request tab, search Priority column to find all requests with priority as "High" or search based on Request ID or Category and so on.
