Help Desk Software | IT Asset Management - ManageEngine ServiceDesk Plus

ServiceDesk Plus 5 Features

Queues

A quick snapshot view of the Queue based on technician, category, priority, level, and mode helps Support Staff to distribute requests and plan efficiently.

Enhanced Active Directory Integration

Scan and import requesters from a specific OU
Multiple Domain Authentication

Global Views

Global Views provides Administrators and Support Staff with an integrated view to manage Requests, purchase Orders, Inventory, and Contracts efficiently.

Enhanced Purchasing System with Approver

Create, View and edit purchase orders
Track and manage PO status
Notify Approver
Partially receive items in PO
PO in print-ready format

Business Rules For Better Request Management

Define Business Rules to intelligently classify requests based on message subject and assign requests to a defined category. Automatic dispatch enables technicians to focus on problem resolution

Internationalization

With this release, ServiceDesk Plus is internationalized. Localized versions coming soon.

Comprehensive Custom Reports

Get better insights to take informed decisions by ordering, grouping, and sorting information with Custom Reports.

HTML editors for Solutions and Notifications

Now create easy to read solutions HTML formatted and explained with images that helps users and technicians to resolve problems faster.

More Features

Sorting for List views
Provisions to add attachments with Replies to Request , Contracts, and Solutions
Options for subcategories
Notification enhancements
Provisions to add custom fields with Pick List
Options to change logo in Login Page
..... and more