ServiceDesk Plus 8.1 ReadMe

Issues fixed in 8127 (Released on: 21 March, 2013)

1. SD-49613: Show site based filtering of groups in technician add / edit page, based on the group count configured in Globalconfig table entry.

Issues fixed in 8126 (Released on: 14 March, 2013)

1. SD-48897: Unable to add/import requester with site configured with a time zone value.
2. SD-40583: Email with multiple attachments having same name will retain only the first attachment.
3. SD-48030: Unable to view not-associated-to-any-site requests in archive list view in group restricted login even the user has privilege to view.
4. SD-49038: Creating request with Closed status does not update the completed date or resolved date.
5. SD-48801: In some customer environment, NullPointerException occurred while forwarding a solution.
6. SD-48424: Unable to push the scanned workstations from remote server to central server due to authentication problem.

Issues fixed in 8125 (Released on: 22 February, 2013)

1. SD-48726: Performance issue with the mail fetching in the environment where we have large number of notifications, due to inefficient query has been addressed

New Features in 8125

1. SDF-49103: Support for additional operations in REST API. The following new operations are added,
   • Request:
     • Add, Edit and Get Resolution
     • Assign Request
     • Pickup Request
     • Reply Request
     • Get Notification
     • Get Notifications
     • Get All Conversations
     • Get Requests
   • Site:
     • Get All Sites

Issues fixed in 8124 (Released on: 20 February, 2013)

1. SD-48940: Unable to perform the xls import of request, with non-english language personalization.
2. SD-48804:
   1. Cleanup audit history schedule does not delete the complete audit history if the data in the audit history tables are high.
   2. Instead of fetching the complete audit history information while clicking history tab in workstation details page (which creates performance problems), we are fetching in batches.

New Features in 8124

1. SDF-37132: Feature to show Incident / Service Request templates for technician, based on the support groups associated to the templates and technicians.If no support group is associated to templates, then it will be shown to all the technicians.

Issues fixed in 8123 (Released on: 1 February, 2013)

1. SD-48675: After selecting the requester in the new incident page, the technician list becomes unsorted.
2. SD-48110: OS Version not properly identified in Japanese Ubuntu machines
3. SD-48772: While pasting images from clipboard in IE, a certificate expired message is displayed.
4. SD-48779: While taking a backup in 8122 and restoring the data in any database, custom report generation will throw an exception.
5. SD-48841: When there are more attachments added in the application, performance issue is faced in Request details page when opening Request notification with attachments.

New Features in 8123

1. SDF-39916: Feature to import incident request through XLS.

Issues fixed in 8122 (Released on: 31st December, 2012)

1. SD-23307: When a requester closes a 'Request' through the link sent via E-Mail, the 'Thank You!' message shown after the operation is always displayed in English even though the language personalized is different.

New Features in 8122

1. SDF-48546: Option to configure the top header background and tab colors. A new section "Admin > General > Theme" has been added for this purpose.

Issues fixed in 8121 (Released on: 13th December, 2012)

1. SD-48283: If no site is configured in SDP, the Group list is empty when performing spot edit on a ticket.
2. SD-48229: Unable to un-assign the asset associated for the request.
3. SD-48104: While adding images to Incident template, the images will not be saved properly and will be lost during upgrade
4. SD-48184: While adding images to Service template, the images will not be saved properly and will be lost during upgrade
5. SD-48320: If an image with name containing multiple dots and space (eg: "test.image for testing.jpg") in its name is sent as inline image, then replying to that particular request will show a notification error.
6. SD-48241: Out of Memory Error while loading the Relationship tab under workstation details page when there are huge number of relationsships present in the database.
7. SD-48321, SD-48347: Conversation's does not expand on clicking the green envelope icon present in the request details page.
8. SD-48301: When technician is assigned to request for the first time, the corresponding information is not shown in the history.
9. SD-48345, SD-48319: Unable to add an additional field as a Pick list for an Incident template using the Add new field option in the Drag and Drop Fields.
10. SD-48344: For Requests raised by requesters who do not have an email ID configured, the mail fetching stops while adding a conversation for the request
11. SD-48354: In IE, when conversation type is changed, an intermittent error message is shown even though the conversation type is changed successfully.
12. SD-47809: Asset -> Unable to download attachments with # in file names.

New Features in 8121

1. SDF-48291: Support to add inline images or paste images from Clipboard while replying / forwarding to a request

Issues fixed in 8119 (Released on: 3rd December, 2012)

1. SD-48237 : If customers have customized the header logo, then when upgrading to the latest build would remove the customized image.

Issues fixed in 8118 (Released on: 29th November, 2012)

1. SD-41662: In IE 9, Group field will go blank after selecting the Requester name in the new Incident page.
2. SD-47432: Report Schedule get deleted when report is updated by other Technician.
3. SD-47305: Right Navigation Button under 'Manage Custom View' is missing in Chrome Browser.
4. SD-47291: CI Type field shown in Technician and Requester Details Page for Standard Edition / Professional Edition has been revoked.
5. SD-26166: In IE when a new request is created through webform, with user having multiple white spaces in their name, it prompt for new user addition.To address this, we have removed multiple white spaces present in the user name while adding users into servicedeskplus.Existing user names having multiple white spaces will be replaced with single space.
6. SD-47113: Possible vulnerability during the delete operation of Category / Sub Category / Item by manually modifying the parameters
7. SD-48073: Under Admin -> Backup Schedule settings, when the backup delete interval is greater than 24 days, the recent backup data are also getting deleted.
8. SD-46841 : Cross-site scripting vulnerability identified in parsing scanned xmls has been fixed.

New Features in 8118

1. SDF-48100: Support to paste images from Clipboard to the Rich text area
2. SDF-47685: Option to import selected users from the Active Directory based on login name of the user.
3. SDF-46880: Option to mark a conversation as private / public. Public conversations will be visible to requesters also where as private conversations will be visible only to technicians

Issues fixed in 8117 (Released on: 20th November, 2012)

1. SD-30112: Issue applying Spam Filter fixed. Say, a spam filter is set as CC is x@x.com and a mail is sent to x@x.com with CC as y@x.com, then the mail is filtered and not getting created in SDP.
2. SD-47714: Unable to view the Site field under Admin -> Operational hours in the IE has been fixed.
3. SD-28799: Technician Notification is not working when the technician is assigned through business rule has been fixed.
4. SD-47842: Performance and stability are improved in handling the large number of Site, Group and Technician.
5. SD-47674: In the Software License page, the technician with site restriction is able to modify the organizational license to some other site has been fixed.
6. SD-47406, SD-47835: Problem in attachments of license agreement has been fixed.
7. SD-47524: Error while reconcile from Workstation list view has been fixed.
8. SD-46716: The 'Go' button in the search field for the request ID present in the workorder list view is not proper in Chrome browser. It is aligned to the left hand side instead of the right hand side.
9. SD-47920 : Issue on upgrading from 8114 to 8115 / 8116 which throws Duplicate Entry Exception in Accolumnconfiguration table has been fixed.

New Features in 8117

1. SDF-47827: Product,Product Type, Serial Number and Site info will be shown on list view in 'Select Assets' popup while assigning assets to incident.

Issues fixed in 8116 (Released on: 24th October, 2012)

1. SD-47733: Users cannot login into ServiceDesk Plus after upgraded to 8115 has been fixed.

Issues fixed in 8115 (Released on: 18th October, 2012)

1. SD-47474: Performance enhanced while loading large data when configuring Custom filter and Report.
2. SD-47415: If only default request template is enabled for requester, then 'Report an Issue' link is not shown in self service portal has been fixed.
3. SD-46545: Problem in viewing the request created through Email Command with new requester having name and email id has been fixed.
4. SD-47512: Asset audit history gets deleted if scheduled audit history enabled in scan settings.
5. SD-47506: Department head field is not shown on Department details page in Professional edition has been fixed.
6. SD-47312: Request bulk edit throws Null Pointer Exception in Standard edition has been fixed.
7. SD-47406: Download attachment not working for one which is added at the time of modification in License Agreement has been fixed.