Newsletter

May 2009

Issue : 02

Twitter - the next Help Desk?

Twitter has evolved as a communication platform for discussing problems and solutions. Any company, which doesn't have a social media support is actually looked like primitive company. Nobody would have forgotten the recent Amazon's blunder. 
As it becoming a communication platform, it eventually becomes a part of a Help Desk. What does a help desk do in an organization? The support people are needed to answer the queries of the customers (be it internal or external). So you need to answer the queries in Twitter too..

Excerpt from www.absolutehelp.in. Read more here

ITIL for those who don't have the Time - Free Webinar - Download Now

We had overwhelming response for our ITIL webinar with Forrester. We had more than 250 participants. Thank you for your support. But I hope some of you would have missed it, may be you didn't have the time too ;). Anyways we have the complete webinar for download and I bet you wouldn't want to miss it now.
The webinar was presented by Evelyn Hubbert, Forrester and Alex D Paul, ManageEngine. Download it for free at www.servicedeskplus.com

We made it to the Finals

Nope, the news is not about Manchester United or Barcelona but about ServiceDesk Plus. ServiceDesk Plus has been chosen as one of the three finalists in SDIe (ServiceDesk Plus Institute of Europe) Vendor of the Year 2009 awards. The awards will be announced at the prestigious SDI Annual Conference on June 9th in London. 
It was all because we got maximum number of nominations from our customers in Europe. The finalists are chosen based on the number of nominations given by the different companies in Europe. Thank you all for the continuous support. It's a privilege to be your vendor. Know more...