ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage and very powerful. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR. We use the system to create custom forms for employee onboarding. We find reporting to be very helpful as we can automate the information to be sent to the management and to provide useful insights into our operations

One of the major advantages of ServiceDesk Plus is that it complies with ITIL life cycle. This has reduced the time and efforts of our team to adopt incident and change management. Another advantage compared to the other help desk software is the simple and user-friendly interface. This software helps us in our daily operational activities. All activities are logged and monitored allowing us to enhance our performan.

We love the product as a whole however, there are a few things that I would like to comment on:

The purchasing module: we are not using it since we already used our ERP system for that. I believe most customers do the same. That module should be an optional since we pay for something we do not use. The work Log: The has to be a way to allow requesters to see selectively part of it. in other words to apply the same concept on the email trail where there is a "Lock" for each entry to "Hide from requester". That is an important options since executives sometimes want to see what the IT staff is doing. The Search capability: does not work all the time as expected. Sometimes you have to enter your search term several times with different ways and select different search scope until you get a hit. Thanks for the great product and keep up the good work.

By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with a product with such maturity.

My department uses ManageEngine Service Desk Plus in place of shared mailboxes. We only receive requests from external customers via fax and email into ManageEngine. This saves us valuable resources on our exchange server. Using the reporting functions of ManageEngine has helped us track productivity and streamline some of our processes.

Since we have multiple people accessing different Support groups it would be nice to be able to edit everyone's default layout for the request tab for technicians viewing that Support group instead of having to go in and manually change everyone's columns/layout one by one. It would also be nice if on the requester tab there was a symbol/icon indicating if the request had an attachment and if we could preview the attachment before opening the request and attachment. It would be useful if we could make edits to the group/assigner name or other column information on the requester tab without having to open and then edit each request.

This software has been great for our company. There are very few tasks that fall short due to our busy work schedules. Communication plays a big part in our duties and ServiceDesk Plus has helped us tremendously. Thank you.

ServiceDesk Plus helped me manage my team and their assignments much easier, its reporting tool made me monitor and report team progress in a visualized way .. I love it so much

This has got to be the easiest and the most user-friendly product of its kind. We have been using ServiceDesk Plus for years for all our help hesk, facilities, and purchasing needs. I love this software...renewing again..RIGHT NOW!

ServiceDesk Plus is a complete help desk solution.

This is by far the best service desk or help desk software ever invented. It's easy to use and quick to learn. It's got many features other help desk software don't have. My hats off to the team for making the best software I have ever used.

ServiceDesk Plus is everything that you would want in an application. It handles tickets and assets and helps structure and discipline your IT department. We just love it!

Great product. Can't wait to purchase the MSP edition. I love how this has made my day-to-day tasks easier to manage and I don't forget the requests my clients want. It is also a great communication tool to keep in contact and keep my clients updated at every step. I also love the solutions area. I use this as my notes storage, I can either let the client see it or keep it internal.