Are you fascinated by all things cloud? Do you want to understand how to leverage cloud advantage for your IT service desk? Then this webinar is just for you. In this webinar, we will take you through the benefits and advantages of cloud version of ServiceDesk Plus, ITIL-compliant help desk solution from ManageEngine.
In this webinar, you will:
We will assist you with migrating the below data from the On-Premise version.
Yes, On-Demand does support Multi-Language. ServiceDesk Plus On-Demand is available in the following 14 languages: English, French, German, Spanish, Russian, Dutch, Norwegian, Portuguese, Brazilian Portuguese, Swedish, Italian, Polish, Chinese and Taiwan Chinese.
When a parent request is closed, all the linked child requests are closed automatically.
Please refer to the below link for more details on AD Integration
No, it is not possible to associate multiple users to a single asset
Yes, please refer to the below link for more details on ServiceDesk Plus and Desktop Central Integration https://www.manageengine.com/products/desktop-central/servicedesk-plus-on-demand-integration.html
Yes, if they are in the single forest you can authenticate multiple domains.
No, ServiceDesk Plus On-Demand has agent less scans.
Yes, you will be able to set multiple probes in different countries and scan assets in the application.
You can scan assets over the internet using the ADLogon script. You can put this as a start up script in a workstation and scan them. Make sure that the probe machine is accessible over the internet.
You can setup sites and each site can have its own time zones based on which you could setup SLA's in the application.
Using the business rules, you can automatically assign it to a group based on keywords. Or you could configure group email addresses in the application and alias it with the mail server settings. So that emails which are forwarded to the group email address gets fetched into the application and gets converted as a request. This also gets assigned to the group in the application.
Users, can set time zones as per their preference in their application.
Speaker: Sriram K S, Product Specialist, ServiceDesk Plus OnDemand
About the speaker:
Sriram has over 4 years of experience with ManageEngine and has helped IT service desk teams across the globe implement ServiceDesk Plus OnDemand with ITIL best practices.