Recently we conducted ServiceDesk Plus Tips & Tricks webinar on the new Change workflow in ServiceDesk Plus presented by Arvind Parthiban, Technical Advisor & Marketing Manager for ManageEngine ITSM Products.
Arvind Parthiban has over 7 years of experience in ITSM and ITIL. He has specializations in worldwide service desk implementations and consulting. Arvind has been an advocate for innovative approaches to learning and change throughout his career and has assisted 100+ global companies like DHL Global, Wolters Kluwer, Urban Outfitters, Pre Corp USA, in their IT needs. He works currently as a Senior Marketing Manager for ManageEngine where he strategizes and markets ITSM group of products at ManageEngine and also oversees the complete implementation cycles in various environments while understanding and solving new problems and potential setbacks faced by IT administrators to deliver best results. He also shares his crazy experiences in his blog page: itilism.com.
Change is the only constant thing! Every organization has had its share of success and failure stories while implementing change management. It抯 not enough to understand the change implementation challenges that pertain to a particular environment.Understanding the issues faced by various environments will help in better problem solving and even generate newer ideas.Handling a Change request is an art and it requires people and process aligned to a single goal.
So if you missed to attend the webinar, below is the live recording video.