ServiceDesk Plus with asset management features is about to be released soon. The benefits of the functionalities of two ManageEngine brand products namely ServiceDesk Plus and AssetExplorer can be realized with this release. The limitations listed below can be overcome by using ServiceDesk plus with asset management.
To clear some of the doubts regarding this integration of two products, we present herewith some FAQs specifically addressing this scenario.
The capabilities of your helpdesk is now not only limited to tickets alone but also to manage the assets present with your enterprise.
This version is already under construction and would be made available as soon as possible.
Yes, you could as well download and use AssetExplorer product if your need is such as that will be made available irrespective of this release.
We would come out with the pricing model for this version as soon as possible and would present the same in either the SDP blogs or make an announcement in the forums.
Yes. The ServiceDesk Plus version as a helpdesk without the Asset Management functionality would be made available as a distinct version.
For more information on this please do contact ServiceDesk Plus Support.