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The Convergence of the Service Desk and the Project Management Office

The long standing boundaries between the Project Management Office and the Service Desk are breaking down.

Come to this presentation and hear:

The three top use cases across which project management and service organizations are challenged to collaborate. The three different ways IT organizations attempt to reconcile IT project portfolios with IT service portfolios. A new conceptual model, "demand/supply/execute," to replace the outmoded "plan/build/run" approach to IT management. The critical importance of time and resource management

How ManageEngine is now supporting the entire IT pipeline with its innovative Project Management module.

About the Speaker:

Charles Betz is the Research Director in EMA. He has eighteen years of IT experience spanning IT support, network administration, IT consulting, technical architecture, software engineering, data management, application management, enterprise architecture, and IT portfolio management. He is author of Architecture and Patterns for IT: Service Management, Resource Planning, and Governance (Making Shoes for the Cobbler's Children). Charlie is one of the first IT industry analyst bloggers, founding the influential www.erp4it.com weblog in the fall of 2003, and has often been called on by vendors and venture capitalists to share his views on new products and industry directions.