Installing Desktop Central Plugin

Example: Let's say, ServiceDesk Plus is installed in location: D:\Manageengine\ServiceDeskplus\

Then, DC Plugin should be installed in the location: D:\Manageengine\ServiceDeskplus\Desktopcentral_Server,

Extract .exe file and install it under location: <SDP_home>\Desktopcentral_Server
DC Plugin Startup/Shutdown

DC Plugin will start and shutdown along with ServiceDesk Plus server
During DC Plugin installation, the ServiceDesk Plus server will be running and the DC Plugin will automatically start functioning once its server details are configured

Zip the logs available under: D:\Manageengine\ServiceDeskplus\Desktopcentral_Server\Logs and upload it directly to the Desktop Central Server

All features associated with Desktop Central will be available to ServiceDesk Plus users from its home page (Desktop Central & MDM dropdowns)

Following features will be particularly useful for ServiceDesk Plus users with respect to Desktop Central

Deploying software package from ServiceDesk Plus request details page
Deploying custom script execution from ServiceDesk Plus request details page
Advanced Remote control from ServiceDesk Plus asset details page and request details page
Ability to add worklogs after the completion of remote control sessions
Ability to invoke chat from request details page, which can be transcripted as: a) Notes for that request b) Resolution for that request C) A New Ticket

Note:

DC Plugin will automatically will push asset-related data to ServiceDesk Plus
Desktop Central users too can raise tickets in ServiceDesk Plus from Desktop Central application using desktop central agent trayicon
During startup, if ServiceDesk Plus server starts but DC Plugin does not, then the DC Plugin can be started from the service manager
For Desktop Central related queries, plesae send mail to: desktopcentral-support@manageengine.com