Viewing Survey Reports
You can view report for:
To View Aggregate Results of Surveys
Go to Admin >> User Survey >> Survey Reports.
Select from the following filters and click Apply Filter.
- Survey's publishing period
- Survey type
- Survey name
- Support group
- Technician
Satisfaction level and response summary of the selected survey(s) will be represented in pie graphs.
User-based reports for the filtered surveys will be displayed as well.
Satisfaction Level
Average scores of individual surveys are plotted against a pie graph.
Sample Survey:
.png)
Satisfaction Level score calculation for the sample survey:
| Question | Score calculation |
| 1 | (7/10)*100 = 70% |
| 2 | (4/5)*100 = 80% |
| 3 | (3/4)*100 = 75% |
| 4 | 100% (No/False = 10%) |
| 5 | 0 (Question is unanswered, so it is not accounted for the average score) |
Average score = (70+80+75+100)/4 = 81.25% |
Response Summary
Following are the values represented in the response summary pie graph.
Completed - Users have answered all questions in the survey.
Partially done - Users haven't answered one or more optional questions.
Skipped - Users have ignored the survey or they have answered zero questions and submitted.
User-based Report
This allows you to view individual surveys submitted by requesters. You can filter them by satisfaction level score and response level as well.
Click a requester name to view the requester's survey.
To View a Specific Survey Report
- Go to Admin >> User Survey >> Survey Settings.
- Select a survey and click Reports.
To View the Survey Report for a Request
- Go to Admin >> Requests.
- Select a request and click View Survey Result underActions.
