Certificate installation to integrate with applications running in secured protocols

When you integrate ServiceDesk Plus with any application running in any secured protocol, you will have to generate and install a self-signed certificate to establish a connection between the two application servers.

Steps to follow:

Download the corresponding .zip file from the following links and extract it to ManageEngine\ServiceDesk.

For Linux:

https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/o_1cb6g423n1gp9135o97nfchub1/lincertgeneration.zip

For Windows:

https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/o_1cb6g2tdh126s6hmhpvjja2si1/windowscertgeneration.zip

Connect to the command prompt. Go to ManageEngine\ServiceDeskand run the batch file of the format:

C:>ManageEngine\ServiceDesk>gencert.sh servername:portnumber — for Linux

C:>ManageEngine\ServiceDesk>gencert.bat servername:portnumber — for Windows

On running the command, you will receive an exception PKIX and you will be asked to enter a value. Enter 1. A file named jssecacerts will be generated under ManageEngine\ServiceDesk.
Copy the jssecacerts file to the security folder ManageEngine\ServiceDesk\jre\lib and then restart the ServiceDesk Plus application.