远程桌面共享

有时报修工单需要技术员远程到问题机上做故障排查。比如说，一个与纽约部署的SAP相关的的问题需要马上被处理，然而支持团队则位于加州。而且，当请求人通过电话创建工单时，如果

技术员能在第一时间远程到用户的问题机上处理故障，会极大提高处理故障的效率。

因此引入远程桌面共享功能！相比使用各种不同的远程工具来访问问题机，资产模块提供的远程桌面共享可以直接访问已经扫描到系统中的工作站，并及时处理故障。

desktopsharing

远程桌面功能兼容的浏览器

InternetExplorer (version 5.5 and above)
Firefox

如何使用远程连接

在程序主界面点击资产页签.
在资源区域的IT 资产节点下选择“工作站”。打开工作站列表.
选择需要远程控制的工作站.
在工作站详情页，点击“远程控制”下拉菜单

备注	请注意，请在远程前在远程控制下拉菜单中维护好工作站的凭据。如果未设置凭据，系统会返回错误提示

点击保存并远程控制，会在工作站和服务器之间来建立连接。

remote-control

使用代理模式进行远程。首次使用代理模式进行远程之前请先确认远程工作站已经安装了代理。使用AD域的组策略来下发代理的方式请点击这里

安装代理并启动服务

代理被安装成功后，就可以远程访问该工作站了。作为

Once the agent is installed, the remote workstation can be accessed. The ports to install and start the agent as service in WMI are TCP 135, 445 and one random port greater than 1024. The ports used in agent based scanning is TCP 9000. The service starts with the name ManageEngine AssetExplorer-RemoteControl.

Note

note

You can verify the installation of the agent by check the files under the directory C:\ProgramFiles\ManageEngine\AssetExplorer\ of the remote machine.

Installing ActiveX Viewer in the browser

On starting the service in the remote machine, the ActiveX viewer is installed in the client machine, which connects the remote machines as add on to the browser. In Firefox 2 browser, the viewer is installed each time the remote control button is selected.

Meeting

The Meeting is established between the remote machine and the client machine (this may or may not be server machine) from which you try to connect the remote machine. The port TCP/ 10443 should be opened in the firewall between the remote machine and the client machine for this communication.

Disconnect Remote Control

When you close the pop up window of Remote Control, the service running in the target computer will be stopped using WMI.