Service Packs

ServiceDesk Plus helps in tracking all the service packs such as, hotfix, security update, installer etc on scanning the workstations.

To view the Service Pack details,

1. Click the Assets tab in the header pane. This opens the assets home page.

2. Click Software title under Assets block. Click Service Packs link. This opens the service packs list view page.

3. Click the service pack name to view the service pack details. This opens the service pack details page.

In the service pack details page, you get the complete details about the service pack with number of installations and installation without service packs. It also provides information on the number of software the service pack applies to.

Example: If the service pack Security Update for Windows XP is applicable for Microsoft Windows XP Professional and Microsoft Windows 2000 Professional then this software list would be displayed before the service pack installations list.

Service Pack Installations

Under this block you get the list of all service pack installations with the Workstation name, User name, Installed On and Installed By details.

Software Installations without Service Packs  

Under this block you get the list of all software installations without the service packs with the Workstation name, User name, Software and Usage details.