Supported formats


Contents


XML Format

In this format Change Attributes are passed within <parameter></parameter> tags. The <name> & <value> tags specify the Attribute Name and its value respectively.

<Operation>

<Details>

<parameter>

<name>

scheduledstarttime

</name>

<value>

26 Apr 2013, 10:11:11

</value>

</parameter>

<parameter>

<name>

numeric_field

</name>

<value>

26

</value>

</parameter>

<parameter>

<name>

servicesaffected

</name>

<value>

email

</value>

<value>

hardware

</value>

</parameter>

<parameter>

<name>

title

</name>

<value>

title of the change

</value>

</parameter>

<parameter>

<name>

priority

</name>

<value>

high

</value>

</parameter>

<parameter>

<name>

description

</name>

<value>

description of the change

</value>

</parameter>

</Details>

</Operation>

JSON Format

In this format neither <parameter></parameter> nor <name><value></value></name> tags are used. Instead Change Attribute and its value are declared in the following format: "change attribute":"value" within details and operation parenthesis.

{

"operation":

{

"details":

{

"scheduledstarttime":"26 Apr 2013, 10:11:11 ",

"numeric_field":"100",

"servicesaffected":["Email", "Hardware"],

"title":"Title of the change",

"urgency","Urgent",

"description","Due to change in services"

}

}

}

全球超过3/5的世界五百强企业在使用ServiceDesk Plus赋能IT服务管理
 
让IT服务变得简单高效!