Issues fixed in 7022 :

• SD-9310, SD-13285 - Scheduled Asset scan causing ServiceDesk to become unresponsive, and causes OutOfMemory error.
• SD-13319 - While Importing Users from ActiveDirectory, users will be updated based on their login name and domain name. And if this do not matches, users will be updated based on the email address. If the above two cases do not matches, users will be added as a new user. And now we will check for the login name alone and update the user. Based on the above condition, user with login name and domain null will be updated.
• SD-13317 - After Upgrading to 7021, "Keep me signed in" option while login is not working.
• SD-13318 - After upgrading to 7021, We want the user to clear the browser cache to reflect the changes done in the login page for multi domain. With out clearing the browser cache, user not able to login.
• SD-13227 - After upgrading to 7021, if display language is changed to any non-english in Self Service Portal Settings and AD (ActiveDirectory) is enabled, unable to login through Local Authentication.
• SD-13260 - Null Pointer Exception while sending contract notifications like Email the Owner, Email the vendor with attachments.
• SD-13398 - Monthly PreventiveMaintanence PM tasks which was created before 7019 build (which fixes the monthly PM task executed every month) are executed every month.
• SD-13375 - While applying ppm, output which prints in the console are redirected to log file named updatemgrlog.txt.
• SD-13323 - Latest translated Properties file for Chinese Language included.

Enhancements in 7021:

• SD-11880 - Multiple Domain Support for Login User.
• SD-12008 - Configuration provided to Enable/Disable local authentication for Login User.
• SD-10429 - Support for Turkish Language.

Issues fixed in 7021 :

• SD-11947 - Home / Request page goes blank when the below notifications are enabled.

  • Alert group members by Email, when a new request is added to the group.
  • Alert group members by Email, when a request is left unpicked in a group.

  Now both Notifications are made synchronous.

• SD-11596 - Contract Expiry Notification is sent as blank mail.
• SD-10614 - Request Type is included in Custom Report.
• SD-11991 - While creating a new PO, unable to add Product name, Product Type, Vendor name with special characters like ( ' - single quotes ) in it.
• SD-10435 - Unable to create Custom report in French Language.
• SD-10310 - Unable to create Custom report using Advanced Matrix Report, when price is selected in Summarize column field.
• SD-12280 - Asset Additional Fields are not shown in Resources Custom Report.
• SD-12252 - Unable to migrate from 7015 to 7020, if Purchase Order History Comments contains single quote.
• SD-11848 - No space between Welcome and Requester Name in the user survey email description.

Issues fixed in 7020 :

• SD-11584 - Request notifications sent in Asynchronous mode is reverted to Synchronous mode which fixes issues like

  a. Requests cannot be edited and updated.
  b. Notifications cannot be sent.
  c. Any scheduled task like Preventive Maintenance task, Backup schedule, etc., are not getting executed.

  Impact of the above change is that upon request addition, notifications will be sent from the user thread and hence the operation may looks slow which is further depends upon the number of notifications configured / enabled. Above is a temporary fix, we will bring back the asynchronous notification in our subsequent hotfix.

• SD-11567 - Null pointer exception occurred while upgrading to 7019.This happens when the custom filter / reports / business rule has, Column Name contains none as criteria.
• SD-11579 - Unable to navigate to next / previous page on All Expired contracts in list view.
• SD-11566 - Workorder status change within completed status type Close to Resolved etc., is not properly updated in the history.
• SD-11580 - Unable to detach all Business Services from Assets.
• SD-11581 - Unable to associate an asset to multiple resources through Add Connection Relationship.
• SD-10437 - Unable to add new Business Rule in French and Russian Language.
• SD-11546 - Incorrect translation for text if resolution time is elapsed then escalate, while creating a new SLA in Brazilian Portuguese Language.
• SD-10528 - In Brazilian Portuguese Language, Incorrect translation for Email configuration in Spam filter.

Enhancements in 7019 :

• Product Type and Product Name can be filtered while creating a New Purchase order.

Issues fixed in 7019 :

• SD-9621 - Clicking the Home / Request tab, page becomes blank in mssql. ( same as auto close issue ).
• SD-9208 - Split messages automatically shows as overdue even though there is no due date set. Whenever we use the Split As New Request feature to separate part of a conversation, the split part shows with an overdue flag.
• SD-9072 - Mandatory Field for request closing do not work with field "Item".
• SD-9121 - Request Template with a Group Field populated, technicians are not filtered out based on the selected group.
• SD-9667 - When using single language license file (multi-language false) , in Self Service Portal, there is no option to change the currency Type.
• SD-9625 - Email attachment with "," in the name sent to sdp through email got truncated till "," and upon clicking the attachment it throws File Not Found.
• SD-9654 - Asset Additional Fields are not shown in Workstation Custom Reports.
• SD-8962 - Email id which starts with underscore "_" for a requester , cannot be replied.
• SD-9217 - In mssql, sort by Description / Comments in Task List View goes blank.
• SD-9666 - Change password link is shown in the SSO / pass through authentication login.
• SD-9665 - Notify Request owner when an associated task is closed do not send notification if the task is not assigned with a task owner.
• SD-9207 - Error closing multiple unassigned task from task list view page.
• SD-9671 - When a associated asset for a problem / change is removed, upon clicking the problem / change details, only description is shown
• SD-8506 - Preventive Maintenance Task configured for monthly schedule calls for all the month irrespective of the configured month.
• SD-10413 - During scheduled AD import, any Interrupted Exception occurs it quits and no users will be added. Now it is corrected and the users fetched before exception are added.
• SD-10413 - NullPointer Exception upon updating existing user based on email id ( as the user do not have login ) during AD import.
• SD-9797 - Purchase Order approval comment in non-english characters ( esp in Japanese ) got garbled after applying the 7018 ppm in "Purchase Order History".
• SD-9637 - Support for Korean Language.
• SD-10380 - Sender name and "Email for notification" e-mail not set to sender name and email configured for that group.
• SD-9212 - Unable to type @ symbol in Swedish keyboard, upon typing it makes the request description content to be bold.
• SD-10376 - Unable to import image/csv from the directory, which contains "." character.
• SD-10061 - Inline edit operation of an asset field in request details page fetches all the assets instead of associated assets of a requester.
• SD-10427 - Upon adding a new request / problem / change with description contains continuous white spaces will be replaced with Junk character
• SD-9698 - Security issue: login as a requester and upon editing My Details and removed the mode=edit in the url can able to view all the requester information.
• SD-9672 - In custom filter, when criteria is set as "Due by Time" less than ( < ) the specified date , it list out the requests with no due by time.
• SD-9585 - String data type as column and contains/not-contains as criteria, it lists requests with exact word match. Say, for a report with Request Title / Description as a column and criteria as "contains / not-contains", then it fetches based on exact match even though the criteria is "contains".
• SD-10270 - Custom Filter and advanced filtering of reports for description is based on trimmed description and not based on full description.
• SD-10268 - Spam filter for description is based on trimmed description and not based on full description.
• SD-9538 - Business rule for description is based on trimmed description and not based on full description.
• SD-9697 - "Purchaser Order Approver" gets reset upon each AD import.
• SD-9710 - Issue in associating assets to a contract in Russian language.
• SD-9701 - Latest Properties file and help cards for ( Priority matrix , Cost center , GL Code , PO additional Fields ) include for Chinese Language.
• SD-10201 - Latest Properties file and help cards for ( Priority matrix , Cost center , GL Code , PO additional Fields ) included for Japanese Language.
• SD-10381 - While viewing change/problem in non English language blank fields shows as "Not Assigned"/"Not Analyzed" in English.
• SD-9769 - If request description contains single backslash, it is replaced by double backslash while taking backup and restore the data in MSSQL database.
• SD-9771 - If multiline additional fields contains default value in multiline data, it is changed to single line after taking backup and restore the data in MSSQL database.
• SD-9772 - If single-line / multi-line additional fields contains no default value, it is changed to NULL after taking backup and restore the data in MSSQL database.
• SD-9635 - Spell error corrected in command prompt while reinitializing database.

Issues fixed in 7018 :

• SD-9229 - Issue with reverse calculation of sales tax rates based on product price when the price is zero in Purchase Order module during migration.
• SD-9232 - Issue while fetching purchase order approver details when adding/editing a purchase order.
• SD-9219 - Unable to partially receive item if the item name contains special characters.
• SD-9261 - Unable to edit item price when adding/editing purchase order.
• SD-9259 - Items not listed in sorted order when adding/editing purchase order.
• SD-9325 - Issue with item price with Non-English locale, price that is specified as 1234 is getting reset to 1.234.
• SD-9218 - NumberFormatException during addition of Preventive-Maintenance task when a non-existing requester name has been specified.
• SD-8963 - Welcome NULL getting displayed in Survey details page instead of the user name when SSO is enabled.
• SD-8962 - Unable to add email address starting with "_" when adding/editing a user.
• SD-9239 - Unable to associate asset to a contract in German language.
• SD-8824 - Issue with Region list view, there was a message stating "No Region exists in the system" even if one or more regions were available.
• SD-9227 - Default value for number of records shown in list view of Department has been changed from 10 to 100.
• SD-9022 - Scanned Software List View title in Japanese language not displayed properly in IE7.

• SD-9220 - Table schema for Request module and Resources module in Reports have been updated.

  • Added the following tables under Requests module:
  i. UrgencyDefinition
  ii. ImpactDefinition
  iii. SubCategoryDefinition
  iv. ItemDefinition.
  • Added a new table "Resource_Fields " under Resources module.
  • Modified the table "ComponentType" under Resources module.
• SD-9223 - "Add Task" and "Add Reminder" under Actions menu in Requests module are show as same text in German language.
• SD-8585 - Different text user for "To" option in the email page and "To" option in calendar page in Japanese language.
• SD-9213 - The text "Shutting down" has been spelt wrongly as "Shuting down" during service shut down process.

Issues fixed in 7017 :

• SD-9188 Issue in editing and updating a request leads to adding a new request.

Enhancements in 7016 :

• Integration of enhanced Purchase Order Module.
  • New Features:
    • Two tax rates (Sales Tax, Additional Tax) for a single Purchase Order.
    • History of Purchase Order changes.
    • Additional fields in Purchase Order.
    • Attachments to Purchase Order.
    • "Bill To" and "Ship To" Address provided in drop down format based on sites.
    • Viewing Purchase Orders in the list view based on status.
    • Adding new product type on the fly.
    • Cost Center and General Ledger Code added.
    • Purchase Order Owner's name in Sender's name when sending PO Notification.
    • Distorted image in view Purchase Order page has been corrected.
  • Known Issues / Limitations:
    • Purchase Order approval mail sent earlier will no longer hold good after migration and the same has to be re-sent for approval.
    • Default Billing and Shipping address specified in "Purchase Default Values" will not hold good after migration. To take effect, create new Site from Admin->Sites and specify the address. Choose this site in the "Purchase Default Value" for Billing Address and Shipping Address and save the settings.
• Support for sending notification to group of people upon request closure.
• Earlier when Active directory auth is enabled, a valid requester who is not yet imported in SDP, tries to log into application using his AD credentials will create a new user in the application. So you cannot restrict a valid user in AD from logging into ServiceDeskPlus. Now a configuration is added (Admin -> Self Service Portal Settings), where this dynamic user addition can be restricted. By default login option is enabled.
• Earlier when a non-existing user emails ServiceDeskPlus, a new requester will be added with login and password as email itself. By this spam emails will also create users with login. Now a configurable option is provided (Admin -> Self Service Portal Settings) to enable whether login need to be provided for non-existing users (sending emails). By this still requester will be created, but when the settings is disabled, login will not be provided for the requester.
• In Request details page, the forwarded emails will be shown in the conversation section by default. Previously the forwarded emails can be viewed only by clicking the "View All conversation" link.
• In Backup Schedule, upon specifying the backup location and save, there will be a check for the existence of the backup directory specified and the write permission before saving the backup schedule.

Issues fixed in 7016 :

• SD-8696 - Issue in few customer environments, where same mails are fetched twice.
• SD-8386 - Issue in editing the requester for a request and changing the associated assets for the requester.
• SD-8651 - Requester details are not fetched automatically on change from requester name field when there is no asset associated with the requester during request create/edit.
• SD-8682 - Security vulnerability issue upon editing the domain details of a windows domain scan.
• SD-8256 - Issue in showing the public / private domain name list in the Windows Domain Scan.
• SD-8654 - Issue with Single Sign-on process during manual addition of domain and importing user from the same.
• SD-8288 - Request on-hold operation does not take into account the "override operational hours" option set when defining SLA.
• SD-8307 - "$TicketOwner" option in SLA escalation is not saved.
• SD-8486 - In Problem and Change Notification, if "$TicketOwner" is chosen as technician, an error message saying "Please choose technician(s) to notify during new problem / change creation" is thrown.
• SD-8488 - Task notification E-mails being sent as Plain text and not as HTML text.
• SD-8487 - Announcement notification E-mails being sent as Plain text and not as HTML text.
• SD-8276 - In Audit Settings, number of days specified for "Check for newly added workstation" is not saved.
• SD-8534 - Notification to technician sent twice when a request is assigned to the same technician at different time period.
• SD-8153 - In Custom Reports (Asset/Workstation), Serial Number has been added.
• SD-1520 - After migration from Version 6 to 7, the Warranty Expiry field is not shown in the UI, though the information was available in the database.
• SD-6844 - After migration from Version 6 to 7, asset additional fields are not shown in the UI, though the information is available in the database. For workstation, along with workstation additional fields asset additional fields will also be shown to the user.
• SD-8198 - Display date upon clicking on the Week Calendar when the current week contains date involving 2 months is wrong.
• SD-7939 - Subcategory / Item getting deleted when editing another subcategory / Item.
• SD-6052 - Issue in editing the holidays, date column did not have a date chooser.
• SD-8566 - Site and Region details of a particular user will be shown upon clicking the user name in a pop up window.
• SD-8655 - Error when adding new Contract in Norway language.
• SD-8574 - Announcement listed in the Support Tab.
• SD-8573 - If a single asset is associated with a requester, the asset will be selected by default upon typing/selecting the requester during request creation.
• SD-8653 - Issue when adding in-line images in IE in case of non-English language.
• SD-8598 - In custom reports, label "Request Summary Reports" changed to "Summary Reports".
• SD-8700 - Email id containing single quotes stopped mail fetching.
• SD-8262 - Mouse over the list view page of Problem/Change causes the page to flicker.
• SD-8699 - Default Software report not working in MSSQL database.
• SD-8826 - Junk issue in viewing the product in Norwegian language.
• SD-8254 - Performance Fix - Asynchronous Notification to reduce request creation time.

Issues fixed in 7015 :

• Issue in viewing the request details of a closed request by requester if any of the user defined field is masked for the requester in the "request form customizer" - Fixed.
• Error while opening attachments in Request Conversations - Fixed.

New features in 7014 :

• Option to see all open changes, completed changes and approved changes in change calendar view.
• Option to change the status of a request while adding a resolution for a request.[ Earlier the status can be changed to 'Closed' alone using the button 'Save and Close'.]
• "Department" column added to request list view and "Request ID" will be displayed by default in the request list view.
• "Serial Number" column added to Asset list view.

Issues fixed in 7014 :

• Issue in viewing the request details by requester if any of the user defined field is masked for the requester in the "request form customizer".
• Request Custom views with criteria as "Is Not" or "Not Contains" does not display the unassigned records.
• Technician names not sorted alphabetically in Add / Edit task page.
• Error while adding a business service to an asset. ( Earlier model allowed only one asset to be associated to a service. So if another asset is already related to a service, one would not be able to add another asset to the same service. This will be possible now.)
• Associated Assest name created for the received items from a purchase order refers to purchaseorderid, which is meaningless and now it uses the customPoID in the asset name.
• SubCategory and Item will be available as dynamic variables in the customize template section of Request and Change notification rules.
• "Asset", "Workstation" and "Software" options will be available in the search dropdown for all the modules. Earlier it was available only when 'Asset' tab was selected.
• Unable to add a technician group in French language - Fixed.
• Unable to view attachments with non english file names in Problem, Change and Contract modules - Fixed.
• UDF Fields are not editable after 6.x to 7.x migration - Fixed.
• SDP Screens not proper when viewed in IE version 6.0.26 (Fixed only for Cipher Strength : 128-bit) - Fixed.
• Auto suggest of priority not working in inline edit of request when the option 'Requester/Technician can override' is selected in Priority Matrix - Fixed.
• Under asset details, relationship tab, "used by" information displays department name in place of user name - Fixed.
• If we have the filter on change set to "Open Changes" and visiting the page after some operations does not maintain the selection. It shows 'All changes' instead of the selected one - Fixed.
• Issue in viewing the associated request from the asset details view if the associated request is more than 25 (default page size), on clicking the next > arrow, or >> arrow throws an error - Fixed.

Issues fixed in 7013 :

• Custom Views with filters based on "None" as one of the criteria values not displayed properly has been fixed.
• Custom Views based on SubCategory or Item in the criteria list not shown properly has been fixed.
• In Network scan, even if we specify the SNMP community string as private, scanning happened based on the public community string has been fixed.
• In Scheduled scan, server crash and memory assertion problem in Windows 2003 (ITC) has been fixed.
• Check box on the requesters details page titled "Allow to see all requests for the department" gets unchecked on each AD import has been fixed.
• Issue in fetching the associated asset based on the requester id instead of the requester name in the new request form has been fixed.
• Purchase/ Contract Notification with non-english content were getting junked has been fixed.
• Sorting of users / departments not in the alphabetical order when assigning users to assets has been fixed.
• Editing a request inline in Standard edition throws a NullPointerException has been fixed.
• Expand conversation image missing in WorkOrder details when using Internet Explorer (IE) has been fixed.
• Alert message when saving Problem/Request notification was not proper has been fixed.
• Help text in Request closing rules - automated rules is not proper has been fixed.
• Approval notification to technician sent twice when using Internet Explorer (IE) has been fixed.
• NullPointerException while approving a Request has been fixed.
• Clicking the component name from the breadcrumb available in the asset details page does not load the component list view page properly has been fixed.
• Broken image in Asset Home Page and the Asset tab in Home Page has been fixed.
• Mail Subject containing english and japanese characters without space sent from EdMax mailer were getting junked has been fixed.
• Unable to view images with non english characters while adding inline images has been fixed.
• Issue wile inserting inline images when server running in linux machine and client in IE has been fixed.
• Request shown in bold after spot editing category has been fixed.
• In Russian language, report criteria was not coming on selecting the (Request) Group to filter has been fixed.
• Issue in showing request fields that are masked from requester's view has been fixed.
• Support for Traditional Chinese language.
• Contract notification can only be sent max before 60 days and this has been changed to 90 days.
• Navigation not displayed when viewing the following has been fixed.
  1. associated incidents list for a problem.
  2. associated incidents list for a change.
  3. associated problems list for a change.
• Following notification problems during change recommendation and approval has been fixed.
  1. Recommendation notifications received from multiple cab members contain the same message.
  2. Some of the $[Variables] are not replaced properly in change notifications.
  3. Values of Scheduled Start Date and Scheduled End Date are interchanged while sending notifications.
  4. Notification mails sent will contain HTML mail headers (if there is new line character in the subject line).

Issues fixed in 7012 :

• Sorting of users / departments not in the alphabetical order when assigning users to assets has been fixed.
• 'Location' field not available when adding/editing Workstation has been fixed.
• If department with same name exists (across different sites), only one of the department will be shown when associating department to a user has been fixed.
• When a dropdown field in request is edited, asset associated to that request gets reset to empty has been fixed .
• Requester name has been set as non editable in request details page. For now other requester attributes (email, contact no) can be edited.
• Start day of the month March 2008 shown wrong in the Forward schedule of Change calendar has been fixed.
• Change password tab shown in the Personalize page even when AD authentication is enabled has been fixed.
• PurchaseOrder id (internally generated unique id) not maintained in order when the SDP is restarted. POID jumps by 300 on every restart of SDP service has been fixed.
• 'Notify the request owner if the task associated to a request is closed'. Earlier the notification was sent to task owner. Now the notification will be triggered to request owner (technician for the request).
• Issue in showing the Request Status in the request listview when the status name is long has been fixed.
• On changing the 'status' of the task from the task link in the email notification, a javascript error was thrown. This has been fixed .
• In request list view, html tags are shown in some requests on hovering mouse over request subject link has been fixed.
• The link through CloseRequestlink displays 'null' values on editing the contents in the CloseWorkOrder.jsp has been fixed.
• Greyed out category associated with a request was not available in spot edit has been fixed.
• During import of Requesters from AD, due to a quote in login name, status update to client got stopped, has been fixed.
• NullPointerException when clicking on Column chooser (for first time alone) from any of the IT/Non-IT Assets has been fixed.
• Exception on clicking the toolbar icons from Request Approval page has been fixed.
• When creating a new custom report (workstation) , in the advanced filter section instead of "Resource Status" getting listed in the drop down "sdp.inventory.asset.grouplistview.resourcesstatee" was listed has been fixed.
• JavaScript error while adding Dynamic Group in French language has been fixed.
• If user has been removed delete asset permission, add new asset permission also got disabled has been fixed.
• When scheduled backup takes more than 10 min, even after the backup succeed the entry was not updated in the backup list has been fixed.
• Code tuning to handle memory efficiently.

Issues fixed in 7011 :

• Issue on displaying the embeded images in the request description has been fixed.
• Issues related to closing a task has been fixed.

New features in 7010 :

• Priority based on Urgency / Impact matrix.
• Group Email Notification.
• Acknowledge technician by E-Mail when a task assigned to a technician is closed.
• Requester email link in forwarded request to identify who is the originator.
• Support for Windows Vista.

Issues fixed in 7010 :

• Department name was getting duplicated when users were imported from AD is fixed.
• Issue in Weekly schedule report which is not pulling out this week data is fixed.
• When the link is clicked in the contract summary its taking ot the purchaseorder over flow.
• E-Mail technician when a task is assigned to a tech, in this template, $technician is not shown in the list.
• Notification is not sent to task technician if the technician is selected by editing the created task.
• Clicking in E-mail link of a task-notification sent, and saving the task in Firefox leads to blank page and in IE it throws NPE and Page 500 error is fixed.
• Number format error on selecting the Ratings values in the advanced filter of survey reports is fixed.
• Issue in searching a requester in the requester page and converting a Requester into a Technician has been fixed.
• Class Cast Exception during Domain Workstation rediscovery is fixed.
• Component Type name, Product Type name in the Asset list view getting junk for non English charecters is fixed.
• On attaching a file with comments under the Problem - Analysis tab, comments getting junk for non English charecters is fixed.
• Under the problem tab we have print preview link, but there is no print button to print a problem from the preview page has been fixed.
• Issue in editing the Asset data in the request edit page is fixed.
• Calender navigation display under Change , becomes junk for non English charecters has been fixed.
• Unable to configure the outgoing mail server settings in German language is fixed.
• Alignment of the software name in non English charecters is not proper under Asset and this has been fixed.
• OverDue request Flag has been kept prior to the status field and the over due flag shows the tool tip in the request list view.

Issues fixed in 7009 :

• Fix for Duplication of WorkStation during scanning
• Fix for ReScan issue of WorkStation

New features in 7008 :

• In Request Resolution image can be included.
• Overdue status is displayed in request list view
• Subcategory and Item is available in list view column chooser
• Showing overdue requests count by graph along with Inbound,Completed requests in GlobalView

Issues fixed in 7008 :

• Due date was not getting set properly when request status changed from onhold to open is fixed
• Technician with out credentials was able to edit the requester information in request details page is fixed.
• Stop timer option not displayed in Request Action menu when status is open is fixed
• Unable to add UDF fields for Problem and Change using non English characters is fixed
• Replying to a Request conversation the immediate parent subject is not getting set in the Notify window is fixed
• In Request, if an Attachment file name had space then the space was getting replaced to '+' sign is fixed.
• Requester search does not search for login name is fixed.
• Editing the backup schedule task the date value is set as null is fixed
• $TicketOwner option was missing in the SLA is fixed
• In Change, Calendar values are displayed as junk for non English characters is fixed.
• Attachment comments in Change-> Planning becomes Junk for non English characters is fixed
• Approval comments in Change becomes Junk for non English characters is fixed
• In Asset, after creating a new group the details page displayed blank blocks is fixed.
• Requester Search window does not get closed after selecting a requester is fixed
• Single Sign-on account locks-out issue has been resolved.

Issues fixed in 7006 :

• Unable to import from Active Directory on a 3rd level OU is fixed.
• Junk characters were getting displayed in worklog description in Problem details page for Non English characters is fixed.
• Junk characters were getting displayed for product type in Asset screen for Non English characters is fixed.

New features in 7005 :

• Request Type values can be managed using the configuration wizard.

Issues fixed in 7005 :

• When Importing users from Active Directory the display name was getting replaced by login name is fixed
• Unable to view the additional columns (mobile) for existing fields in requester and technician list view.
• Junk characters appear when more that 1 space is present between words in request description.
• Junk characters coming up in notes when a '\n' character is present. eg. a\sample\note.
• JS error in Italian language on clicking Edit, Close, Merge, Delete, and Assign Request in request list view.

Issues fixed in 7004 :

• Data is not stored properly in local language (other than english) is fixed.
• Request approver unable to view file attachments while approving request is fixed

Issues fixed in 7003 :

• Html formatting not maintained while replying to a request
• Users not listed in alpha order while creating a CAB
• Clicking delete workstation in list view throws an alert with "Undefined" as value in French language
• Left side links are missing for the first time when logging in with a language other than english.
• Unable to edit request using inline edit [Professional and Standard edition only]
• PO which is sent as attachment as pdf to a Owner/Vendor is missing when one more attachment is added
• Administrator does not have the privilege to approve a PO
• People search dialog does not close after selecting user if user has been global searched
• Unable to delete backup files in sheduled backup

New features in 7002:

• Selecting the tasks to be created while creating a template request.
• Option to close requests only when the associated tasks are closed has been added to Request Closing rules
• Dynamic addition of user when AD authentication is enabled
• Requests Inbound graph in global view will also show the completed requests during that time

Issues fixed in 7002 :

• Setting Description as mandatory while closing a request is not working
• Scanning after assigning of workstations sets the state back to 'In Store'
• Item list for a subcategory shows only 10 rows even if there are more
• Selection of technician notification for task assign in notification rules is not maintained.
• Urgency, Priority visible in the admin configurations for SDP Standard edition.
• Categories are not listed in alpha order.
• Editing a workstation when running is MSSQL throws exception
• CSV imports of requesters does not fetch the login name
• SDP server not starting when installed as Standard Edition - Trial in linux

Issues fixed in 7001:

• Change Tab not displayed in Non-English OS.
• Requester's assets not populated in the New Request form when selected through Search User option.
• Request fields are compressed in 'New Request' form in self-service portal.
• Configuring 'Single Sign On' without importing users throws a blank screen.
• When creating a worklog for a change, modifying the executed time from the current time is not saving the information.
• Doing a Reply from a conversation does not show the details in the request page.
• Multiple Requests getting generated when Requester clicks AddRequest multiple times is avoided
• Audit settings configuration issue has been resolved

New features in ServiceDesk Plus 7.0 (7000) :

Incident Management :

• Request classification based on Request Type, Urgency, and Impact
• Automatic Request Closing with Request Aging Policy
• Create a new problem from a request
• Associate a request or multiple requests to an existing problem
• Initiate change from a request / associate a request to a existing change

Problem Management :

• Well defined problem modeling helps you add Root Cause Analysis, Impact Analysis, Symptoms, Work-around, Solution with individual attachments.
• Associate multiple incidents related to a problem
• Associate a problem to an existing change request
• Create and manage multiple tasks for implementing a problem fix or workaround

Change Management :

• Well defined flow in change management such as Impact Analysis, Rollout Plans, Backout Plans, Review comments with support individual attachments for every stage.
• Associate multiple incidents or problems to a Change
• Define multiple CABs (Change Advisory Board) and select CAB members based on every change
• CAB members can recommend every change that is implemented
• Forward Schedule of approved Changes to keep everyone informed and to give an overall sketch

CMDB: Configuration Management Database :

• Identify and account for all the hardware and software assets in your organization
• Define relationships between assets based on their dependencies
• Define and manage assets to ensure uninterrupted IT service

Other Features :

• Asset Explorer features are integrated
• Windows Pass Through authentication for Active Directory
• Scheduled Backups

Known Issues & Limitations :

• Partial Multi Language Support.
• "Pass Through" Authentication will work only on two way trusted domains.
• "Pass Through" Authentication will work only with Internet Explorer.
• Windows License Key will not be fetched for windows vista machines.
• Survey and Audit reports will not work with MSSQL.
• In Firefox, assets cannot be selected while creating or updating a request.

Need help ?

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