Issues Fixed in 9049 (Released on: 8 October, 2015)

• SD-60818 : Line feed is missing in request notes.

Issues Fixed in 9048 (Released on: 26 June, 2015)

• SD-58908 : Migration failure if any of the workstation/server default report is deleted.

Issues Fixed in 9047 (Released on: 19 June, 2015)

• SD-59646 : Issue occurs in certain requests created via email, such as loss of hyperlink and loss of formatted text, which makes the description difficult to read.

Issues Fixed in 9046 (Released on: 09 June, 2015)

• SD-59895 : Single line additional fields with 'Allow only numbers' for incidents, will no longer be converted to numeric fields as done in post 9039(Leading zero's would have been lost).Option to re-configure 'Allow only numbers' in Single line field will be available post 9100.

Issues Fixed in 9045 (Released on: 04 June, 2015)

• SD-59818 : Unable to save the service template from the requester view tab, when the 'Select Approvers' field is not present in the template.
• SD-59890 : In IE 10 and below, on selecting a user and pressing the enter key in request quick create and new request page, the entire page is submitted.

Issues Fixed in 9044 (Released on: 25 May, 2015)

• SD-59350 : Unable to update Service Request Additional Fields through spot edit.
• SD-59481 : Unable to edit Preventive Maintenance Task in some scenarios.
• SD-58861 : Vulnerability Issue.
• SD-59674 : Dates in Problem/Change notifications are not formatted.
• SD-59355 : Draft content in the reply or forward window does not appear when the draft is reopened for sending.
• SD-59753 : In IE, Request Approval mails are sent automatically to the highlighted user email address when enter key is pressed.
• SD-59244 : DueBy Time is set to null, for a request which do not have any SLA but has DueBy Time, when assign operation is performed from the request details page.
• SD-59235 : Domain password is not saved when edited from Domain's details page in Windows domain scan.
• SD-58765 : Problem importing users sAMAccountName which has leading or trailing space / or in uppercase in Active Directory , resulting in infinite execution of Active Directory user import.
• SD-50463 : Mail properties is enhanced with timeout and connection timeout property for SMTP.

Issues Fixed in 9043 (Released on: 13 May, 2015)

• SD-59100 : Field focus issue in reply and forward requests.
• SD-59106 : Rich Text area not accessible in some pages for the Arabic and Hebrew languages.
• SD-59120 : User group option invisible in the Add new announcement page.
• SD-59226 : Content missing in the Report an issue page.
• SD-59316 : Screenshot paste issue in IE 8,9,10.
• SD-59454 : Task Comment section notifications is not working, if the task notifications are updated under notification rules.

Issues Fixed in 9042 (Released on: 7 May, 2015)

• SD-56514,SD-57537 : Approvers configured in the service templates are removed automatically.
• SD-58426 : Able to configure a service request approval stages in a template without any approver.
• SD-58425 : Clear button not working properly in the stage approval addition popup of the service template page.

Issues Fixed in 9041 (Released on: 13 April, 2015)

• SD-59305 : In a few customer environments,the description in the change module are not displayed properly by the client.

New Features in 9040 (Released on: 2 April, 2015)

• SDF-59094 : Incident additional fields limit has been increased from 48 fields to 90 fields.
• SDF-57601 : Option to configure Multiple mail Ids for requester
• SDF-59095 : Conversation(s) Yet To Respond Count will be shown to technicians in Request List View

Issues Fixed in 9040

• SD-59001 : Group/Technician options are not loading for tasks under request template, if the application has no site.
• SD-58767 : Searching for Solution module does not work if Lucene Search is disabled.
• SD-58927 : 'All approvers have to approve the Service Request' option will be considered for manually added approvers also.
• SD-56369 : Issue with Mail fetching process due to the corrupted attachment.
• SD-53123 : For the SPAM mails,System Log message type will be displayed as 'Info'.
• SD-51936 : Unable to Add/Update the request using Email command, having "operation name" in formatted text.
• SD-57568 : Line Feed is not retained for the multiline request additional fields created through Email Commands. This fix will work only for the requests created after the upgrade.
• SD-57425 : Alert Message is not localized for adding service request additional fields with existing name.
• SD-56788 : Mandatory sign(*) alignment issue in New Request Form.
• SD-59074 : Unable to create a New Custom Trigger if the Incident additional field name contains single quote.
• SD-59092 : When the incident additional field present in the custom trigger is deleted, then the customer triggers list view disappears.
• SD-59136 : Unwanted tags & commands appear in the tool tip of the request description in the request list view page.

New Features in 9039 (Released on: 16 March, 2015)

• SDF-59065 : Custom Triggers is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations. Example: Creating a JIRA Ticket, when a request is created
• SDF-56434 : Feature to mark dependencies among requests from request details page. Dependency of each request over the other can be marked / viewed through dependency graph. Last request in the dependency can be completed only if all the parent request in the dependency gets completed. 
  Note : Dependency can be marked between any Incident-to-Incident Request or Incident to Service Request (vice versa) or Service-to-Service Request.
• SDF-45817 : Support for canceling purchase orders.

Issues Fixed in 9039

• SD-58860 : Requester additional fields are not in alpha order and not in type based in My details tab of a Requester
• SD-58683 : Scan : If a VMWare Host scan or Network Device scan gets failed, those devices were scanned using the default Cisco Phone credentials.
• SD-58822 : Unable to download HP-UX scan script from Stand alone workstation audit section.
• SD-58881 : Scan : Exception during Solaris machine scan while parsing BIOS information.
• SD-58898 : Scan : Ubuntu OS name not detected in Linux script scan.
• SD-58655 : Stand alone workstation audit : Wrong help content for using HP-UX script scan.
• SD-58876 : Unable to update department head for department which is created during AD user import

New Features in 9038 (Released on: 10 March, 2015)

• SDF-58879 : Notify option under comments section of Tasks.
• SDF-58977 : WorkLog API has been extended to support all modules.
• SDF-58976 : Rich text area has been upgraded with additional features for all modules.
  • Image copy paste is now supported in all browsers.
  • New button for the insertion of table in the editor.
  • New button for increase and decrease indentation is available.
  • Additional fonts and font sizes available.
  • Images attached inline can now be re-sized.
  • Image can be customized even after saving it.
  • Enhanced method to create hyperlinks for the selected text.
  • New button to remove hyperlink.
  • New button to Insert Quote.
  • New button for Removing Formatting.
  • Formatting issues have been fixed.

Issues Fixed in 9038

• SD- 55917 : Improper HTML tag escaping in request @ add notes.
• SD- 44518 : French Spell Check Issue.
• SD- 52746 : Automatic mailto tag addition to links containing @ Symbol.
• SD- 53143 : Issue occuring when notes contain html tags.
• SD- 54825 : Unable to copy paste Images in description field.
• SD- 57407 : Images not copied to solution description.
• SD- 58202 : Images not displayed in solution forward.
• SD- 21823 : Solution description gets truncated on copy paste.
• SD- 22279 : Solution description rendered improperly in list view.
• SD- 54227 : Solution, No alert on inserting non image files.
• SD- 57411 : Cursor stays in description area of reply to requester.
• SD-58709 : Mobile Push Notifications sound not coming.
• SD-58498 : Editing site information leads to duplicate entry in site.
• SD-58382 : While editing task without changing the group, all technicians are listed.
• SD-58378 : Solutions approval notifications not working.
• SD-57900 : When associating project from request, it goes to new request page.
• SD-57426 : Recently added Preventive Maintenance task is not getting listed.
• SD-57357 : Reminder email not working, when the reminder is added from QuickActions > Reminder > AddNew.
• SD-57336 : When status name changed from "On Hold" to "OnHold", it is not reflecting under tasks.
• SD-57161 : Link is broken in the received milestone notification.
• SD-56898 : In calendar popup, time is showing as currenttime instead of selected time, if the month(or) year is changed.
• SD-56783 : Multiple worklogs are getting added, if the save button is clicked multiple times.
• SD-56273 : Empty entries are appearing in System log viewer.
• SD-53397 : Error occurs while changing site settings from refer to copy.
• SD-51306 : While updating Support Group, it's getting moved under custom site from default settings.
• SD-58113 : Conversations and action buttons should be left aligned.
• SD-58900 : Unable to disable Technician auto assign.
• SD-58899 : In Login screen, 'Domain' dropdown misaligned in IE 9 and IE 10.

Issues Fixed in 9037

• SD-58706 : Unable to create request from requester login when "Requester can set" option for Description field is disabled in Request template.
• SD-58797 : When technician creates a request for a non-existing user, Description does not get saved.
• SD-58922 : Unable to add Service Approvers while raising a Service Request from Requester login.

New Features in 9036 (Released on: 26 February, 2015)

• SDF-58825 :The Request Action Menu is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations.Note: For users having Servicedesk Plus with JIRA (provided by us) implementation, the integration will not work post migration. Kindly contact ManageEngine Support for further assistance.

Issues Fixed in 9036

• SD-58824 : XSS vulnerability through rich-text-area has been prevented.
• SD-47619 : Group drop down is reset when creating request with blank requester name.
• SD-56738 : Numeric request additional fields are displayed with decimal values (.00) in reports.
• SD-57193 : All technicians were not listed in the choose technician list of the Service Catalog SLA escalation.
• SD-57716,SD-57732 : User additional fields are not displayed in the column chooser of the Requester / Technician list view in Professional and Standard Version.
• SD-57846 : Unable to configure Op-manager central server from ServiceDesk.
• SD-57875 : Place holder $Subject does not yield the required result in 'Notifying requester when a new request by mail is rejected' notification.
• SD-58022 : Date Additional Field value is not stored in Service Request.
• SD-58193 : SLA is not applied when updating the Group using the Assign option in the Request details page.
• SD-58282 : Mail id gets populated incorrectly in the To field of the New Schedule Reports page.
• SD-58569 : Scheduled Report is generated with TimeStamp instead of the Report's name.
• SD-23233 : For a technician with site restricted role, custom report folders of other technicians are not visible while saving a Report, but the folder is visible in Reports List Page.
• SD-55943 : In a custom report, when a date range is chosen, the date range is not displayed in the report.
• SD-56894 : In a custom bar chart, "Others" category bar is shown with a huge gap.
• SD-57237 : Generating the report using jasper reports framework, with huge data results in application into poor performance and out of memory errors. The performance is improved three times approximately.
• SD-57290 : In a Custom and Query report, Column name trimmed while generating the report using group by clause of the given Column.
• SD-57380 : In a Custom Change Module Report, all technicians are listed when ChangeManager is chosen as filter criteria.
• SD-55690 : Customized survey welcome message is not shown in Survey Preview page.
• SD-56000 : Service Catalog menu is overlapped with the contents of 'My Scheduler' section in home page.
• SD-56626 : Requester list view in admin page is not accessible, if SDSiteAdmin and EnableCMDB roles are assigned to a technician.
• SD-56966 : XSS Vulnerability error is thrown when the Product Type of Assets have 'script' in its name, for example:'subscription'.
• SD-57127 : If a technician is SDChangeManager, he/she is unable to edit the Change Request if ChangeOwner or ChangeManager is on leave.
• SD-57235 : Change Additional fields are getting removed from Change templates and Change Requests, when they are renamed.
• SD-57545 : The date & time fields included in Change module related notifications are not represented with any time zone.
• SD-58058 : In the Self Service Portal setting, when 'Show technician as part of Requesters list, while creating a new Request?' is disabled, Requesters list for the 'Reported By' field is empty in Problem module.
• SD-58195 : Change Request deletion is not logged.
• SD-58249 : When a technician has a 'Edit' permission in Planning stage, but does not have a 'Edit Change' role, he/she is unable to associate incidents to the Change from planning tab.
• SD-58472 : Couldn't associate assets to the Change Request through inline edit in submission tab.
• SD-58477 : Zoho Reports Integration: When a wrong AT Key is configured, then an error is shown in the client while adding any entities in SDP application.
• SD-58551 : Zoho Reports Integration: Data synchronization between SDP and Zoho Reports is failed in non pgsql database setup, after migration since 9029.
• SD-49802 : Solution Approver details not getting updated in solution 'Submit for Approval' popup.
• SD-58598 : Problem in Copy problem solution and workaround to all associated incidents.
• SD-58671 : Enabling scroll bar in Project Overview Map.
• SD-58442 : Upgrade issue when CreatedBy column of Solutioninfo table has a null value.
• SD-58767 : Searching for Solution module does not work if Lucene Search is disabled.
• SD-58605 : CMDB : In the list view of assets the VIP symbol is shown even though the user is not assigned in IE.
• SD-58841 : Vulnerability issue in accessing the dashboard reports.
• SD-58882,SD-58852 : Survey results do not show the user selected options for satisfactory levels , instead all the satisfactory levels are shown.The user selected option is not highlighted.
• SD-58471 : Solutions Topics list view become blank and left nav does not work, if the customized I18N string for solutions tab header have space before the string.

Issues Fixed in 9035 (Released on: 04 February, 2015)

• SD-58778 : Unable to login with "Local Authentication" in languages other than english after migrating to 9030.
• SD-58766 : Automatic suggestion of solutions is not working after upgrading from 9030 to the latest patch
• SD-58793 : "401:unauthorized" alert is shown while opening the IOS mobile application, after upgrading to version 3.0.M.
• SD-58786 : Error while attaching documents to Software license in Asset module.
• SD-58623 : After filling out the survey sent through mail and submitting it, when user clicks on "View Survey Results" under Actions menu, a message saying unauthorized access is displayed.
• SD-55589 : Issue in displaying custom report widgets under home tab.
• SD-57404 : Products and Product Types are not in alphabetical order in their respective select box in New and Edit Purchase Order Page.
• SD-57466 : Total count is incorrect during navigation in failed scan workstation list view.
• SD-57702 : Close button issue is resolved in connection relationship pop up screen when the technician logged in does not have permission for CMDB.
• SD-58240 : Login issue due to 256 bit encryption while scanning Linux machines.
• SD-58262 : Problem while importing remote server data when citype name is renamed in central server.
• SD-58264 : Option to update software license product even if the association between software and product is removed.
• SD-58269 : Issue in scanning printers if null character is returned for OID for location.
• SD-58271 : Issue in scanning switches if default CI attributes are deleted.
• SD-58467 : SNMP Version 2 support for fetching sysOid from the network devices.
• SD-50702 : Unable to ping IPV6 enabled workstation.
• SD-55256 : Issue in fetching correct version of IE10 and above during scan.
• SD-55458 : Audit notification content is empty, if there is no hardware changes detected during scan.
• SD-55687 : Unable to start AE server from desktop icon and start-up menu option in windows 8.
• SD-56560 : Unable to take remote connection to a windows 8 machine,when prompt users option is enabled.
• SD-58181 : During scan, the edition of MS SQL Server R2 software is not fetched.
• SD-58225 : OPENSSL is upgraded to the latest version.
• SD-58418 : VMs are listed multiple times in VM list view.
• SD-58424 : In network scan, the progress bar shows the completion status as more than 100 % completed at times.
• SD-58468 : Migration failure due to unwanted ci relationships created between VM hosts and VMs.

Issues Fixed in 9034 (Released on: 28 January, 2015)

• SD-51035 : Only the Technician Groups which are in the Default Settings are shown in the Add New Task page of Service Template.
• SD-51948 : "Email me before" for task text changed.
• SD-55515 : Duplicate task order after converting incident request to service request and while merging requests.
• SD-57670 : While adding a new task, the group associated with the template is not auto populated.
• SD-53081 : Task dependency marking are captured in Task history.
• SD-54952 : Task order configured in template is not reflected in Add Request page.
• SD-56021 : Tasks present in trashed requests are included in task count.
• SD-52755 : Displaying complete list of worklogs in worklog printview.
• SD-57750 : Attach file link is removed from taskdetailsview page under "Home".
• SD-58567 : In Software Installation list view check box is missing instead workstation id is listed in place of same .
• SD-58541 : Requests Received In Last 20 Days' and 'Requests Closed In Last 20 Days' Widget on Dashboard isn't working.
• SD-58597 : Closure code list is empty when closing the request in some scenarios
• SD-58702 : Dashboard Error - Invalid XML in Open Request widget

Issues Fixed in 9033 (Released on: 8 January, 2015)

• SD-58690 : SDP to DC integration is made secure with API key based communication .Note: This is supported only with the DC build version "90109" and above.

New Features in 9032 (Released on: 2 January, 2015)

• SDF-57719 : Option to assign Incident Template in Business Rule action.

Issues Fixed in 9032

• SD-58559 : Brazilian Portuguese language properties are not loaded when it is selected as a Browser Language.

Issues Fixed in 9031 (Released on: 23 December, 2014)

• SD-58396 : Vulnerability Issues fixed.

New Features in 9030 (Released on: 18 December, 2014)

• SDF-38321,SDF-57551 : Request Extended History : Option to display the time spent details by Group, Technician and Status for the request.
• SDF-55865, SDF-57588, SDF-23080, SDF-28559, SDF-29740, SDF-40330 : Request : Automatic suggestion of Solutions and Announcements to requesters while creating new Incident Requests through the self-service portal. By default, this feature will be enabled. Optionally, it can be disabled/enabled under Admin->Self-service Portal settings.
• SDF-58423 : Solutions : Solutions can be searched with particular fieldnames and values under the Solutions tab (for both Requesters and Technicians). Searching with the format Fieldname:SearchString will retrieve all solutions matching the condition provided. The fields that can be searched for are Solutionid/Id, Topic, Subject/Title, Description, Keywords and Statusname/Status (Field names are case insensitive).
• SDF-23548, SDF-55897 : VIP requesters: Ability to mark a requester as a VIP User and Technicians can prioritize a request with different SLA and business rule for a VIP User.
• SDF-51827, SDF-57850 : Rest API Support for Tasks.
• SDF-52526, SDF-58438 : IOS Mobile Push Notifications related API support.
• SDF-24039, SDF-27595, SDF-27876, SDF-46654, SDF-55171 : Providing Group attribute in Change Module.
• SDF-52596 : Copy Change Request.

Issues Fixed in 9030

• SD-48305 : Unable to take approval on a ticket for which approval action has been taken.
• SD-56892 : Sub-category / Item are not loaded properly in Native App.
• SD-57458 : Unable to delete custom added service categories in standard and professional editions.
• SD-56757 : Vulnerability issue fixed.
• SD-57595 : Translation issue of Arabic language in Request Reply window is fixed.
• SD-58246 : When "Browser default" language is selected under personalization and non English language is selected in browser, Alert messages are shown in English is fixed.
• SD-57914 : Cross site scripting issues in Problem and Change module.

New Features in 9029 (Released on: 04 December, 2014)

• SDF-57895 : Solution import from XLS.

Issues Fixed in 9029

• SD-58286 : Admin: Editing the default entries under Software Type,Software Category,Contract Type,Asset State makes the Asset Tab invisible / inaccessible has been fixed.

New Features in 9028 (Released on: 26 November, 2014)

• SDF-57361 : SDP - Zoho Reports Integration: Zoho Reports is an online reporting and business intelligence service that helps you easily analyze your business data, create insightful reports and dashboards for informed decision making. Its part of the Zoho online business suite with over 5 Million users and growing. Zoho Reports - SDP Integration enables you to easily analyze your data from Service Desk Plus.
• SDF-58283 : Report an issue : Under suppport tab administrators can report an issue to the support team and the same will collect the ServiceDesk Plus logs and installation details for analysis. User will have the option to view / restrict the details generated before submitting to the support team.

Issues Fixed in 9028

• SD-22985 : Comment history section fails to refresh after solution approval/rejection.
• SD-24134 : Saving/Cancelling of Notification Templates (belonging to modules other than Request) misleading to Request tab within Notification Rules section.
• SD-38188 : Worklogs related to a deleted problem are present in chargestable.
• SD-40915 : Unnecessary back link is present in Manage topics in Solutions module.
• SD-41491 : Solution adding/editing page does not show Usergroup selection box even if the technician has full control over Solutions.
• SD-54985 : Font related issues in Add/Edit pages of projects.
• SD-55445 : Retaining of Task comments even after a change of task template for a given task.
• SD-55634 : Wrong variables occur while editing the notification templates for project module.
• SD-56531 : Clicking the Show/Hide button of Reports Folder having the same name as a Header Tab shows/hides the corresponding Header Tab.
• SD-57845 : Modified custom image not loaded in solution module in non login view.
• SD-57908 : Unnecessary organize button under Tasks List of Project module.
• SD-57910 : Inline update of tasks from the list removes the search from Task List view.
• SD-52385, 52392 : Vulnerability issues are fixed.
• SD-57729 : Updating serial number via Servlet APIs removes the model, product name.
• SD-58258 : Migration : Duplicate primary key entry in reportsubmodules table.
• SD-58260 : CMDB API : Need option to add requester with Domain name.

New Features in 9027 (Released on: 17 November, 2014)

• SDF-55084 : Scan : Support for scanning Hyper-V machines.
• SDF-56866 : Scan : Identifying servers during scan.
• SDF-56867 : Asset : New view for VM hosts and VMs in left panel under Assets tab.

Issues Fixed in 9027

• SD-58247 : Task Closing Rules under HelpDesk Customizer shows blank page after upgrading to 9024.
• SD-57430 : Scan : Vulnerability issue has been fixed.
• SD-58204 : When calculating the dueBy time, 'Should be resolved/responded irrespective of Holidays/Weekends' are not considered even when they are checked under SLA configuration.

Issues Fixed in 9026 (Released on: 10 November, 2014)

• SD-58232 : SLA Escalation notification is not sent after upgrading to 9018, except those which are edited and saved after upgrading to 9018.

New Feature in 9025 (Released on: 06 November, 2014)

• SDF-28529 : Configuration to import Manager field of a user from Active Directory and assigning it to ReportingTo field of a User.

Issues Fixed in 9025

• SD-58117 : 9023 Migration got failed if a CI type named IP Phones already exists.
• SD-58155 : Add/Edit approval were not configured based on the request role of the technician.
  NOTE : Earlier, Technicians with View/Add Request role could Add/Send/Submit for Approval is now restricted to view the Approvals. Technicians with Delete Request role could only delete the Approvals. This is a behavior change.
• SD-57751 : Business Services having the same name as a Support Group could not be deleted.
• SD-47499 : Print Preview page is not displayed properly in Requester Login, when the Default Request Template is disabled in Self-Service Portal.
• SD-58194 : Improper due-by-time calculation when requester replies for the request in pending status, after upgrading to 9019.
• SD-58203 : The request status changed from on-hold to open even option 'No' is selected for "Open the on-hold request upon requester reply" in self service setting, after upgrading to 9019.
• SD-58040, 57434 : Vulnerability issues are fixed.

New Feature in 9024 (Released on: 29 0ctober, 2014)

• SDF-43312 : Request : Advanced Search filter for Request list view. Option to search the request based on multiple filter criteria which involves AND , OR combination on different fields.
• SDF-56776 : Solution : The following enhancements have been done in Solution Module.
  • Solution Topics will be displayed separately in Tree Structure format in the left panel of Solutions list view page.
  • Topics can be managed by clicking on the Settings icon available in the "Topics" panel.
  • Navigation buttons have been included to help users easily move from details page of one Solution to another.
  • Users can now add/delete solution's attachments right from Solution details page.

New Feature in 9023 (Released on: 14 0ctober, 2014)

• SDF-57095 : Scan : Support for scanning Cisco IP Phones

Issues Fixed in 9023

• SD-57142 : Scan : Service tag not fetched for AIX machines.
• SD-56206 : Scan : Software not fetched in SUSE Linux Enterprise server 10.
• SD-56823 : Scan : Cannot scan VMWare machines using special characters ($,&) in their credentials
• SD-57435 : Scan : sudo su - command is executing for all non-linux machines (solaris).
• SD-57389 : Scan : Exception while scanning ESX machines if the relationship between Host machine and Virtual machine already created manually.
• SD-57424 : Scan : Null Pointer Exception during scan if entry is added in exclude IP Address settings.
• SD-57295 : Scan : Software are duplicated if backslash is at the end of the software name.
• SD-57624 : Scan : VMWare machines get duplicated (new machines with <Name>_old being created) while scanning ESX host machines.
• SD-57296 : Scan : While scanning network devices, preference is given to DNS name of devices instead of sysName obtained through SNMP while scanning.
• SD-57338 : CMDB API : Unable to update Support group via CMDB API.
• SD-57293 : Asset : Drive usage information is displayed wrong in workstation hardware details page.
• SD-43938 : Asset : Ability to add new product and vendor by technicians with "Adding New Product" and "Adding New Vendor" roles in add new Workstation/asset form apart from just PO form.
• SD-57133 : Asset CSV Import : Cannot add a server with value for "Is Virtual" as false.
• SD-57222 : Asset : Depreciation percentage value in workstation details page is not truncated after two decimal points.
• SD-57743 : Agent : Timeout value for agent scanning and remote desktop have been made configurable in the database.
• SD-45037 : Asset CSV Import : IP Address field is not available while importing IT Assets.
• SD-57305 : Contracts : Need to show the custom contract id in contract notification template instead of contract id.
• SD-57323 : Contract : While editing a contract invalid e-mail address is thrown if there is no mail-ids configured.
• SD-57297 : PO : Unable to receive items from Purchase Order when the user does not have role to create PO.
• SD-57294 : Remote Server : Null Pointer Exception while importing user data from the remote server when the user has login credentials only in remote server.

Issue Fixed in 9022 (Released on: 6 0ctober, 2014)

• SD-49864 : Request : Multi-line additional fields were not included during XLS import of Requests.
• SD-51967 : Request : Replying to the Conversation of a request, placeholder $CreatedDate is replaced by the created date of the Conversation instead of the Created time of the request.
• SD-57051,SD-57453 : Request : Entry in System log viewer is not updated when a Request is moved to trash and deleted from trash
• SD-57606 : Request : Mandatory field check is not done for Service Category field while creating Incident Request.
• SD-57733 : Request : Search using sub-module do not retain the submodule entry after the search is performed.
• SD-59120 : Admin : Performance issue while editing and update the status with stop-timer enabled.
• SD-57341 : Admin : Under Service Templates workflow, selecting the default approvers having special characters in their name is not shown properly.
• SD-56377 : Reports : Dates are not in chronological order when creating a report with chart having Group by (x-axis) as a date column.
• SD-56135 : Request : Unable to create a service request by a Requester when the 'On-behalf-of' field is enabled but not populated after associating an asset to that Requester.

Issue Fixed in 9021 (Released on: 18 September, 2014)

• SD-52001 : Request : Action menu details under the Request details page is not shown properly in Spanish / Russian languages, has been fixed.
• SD-57373 : Request : Task tab under Request details page goes blank, when TaskID column in Worklog ListView is sorted, has been fixed.
• SD-55941,57577 : Service Request : Additional fields becomes invisible at times in the service template because of the caching problem, has been fixed.
• SD-46579 : Change : Link to 'Change Request' approval is broken, while inserting a variable $ApprovalLink in a notification content, has been fixed.
• SD-52634 : Change : Technicians for change role are not fetched based on modified site value, if site is edited through inline/spot edit, has been fixed.
• SD-56639 : Change : Modified change role name is not reflected in List view and Reports Module, has been fixed .
• SD-56669 : Change : Change old status helpcard shows wrong content, has been fixed.
• SD-56779 : Change : 'Retrospective' field is not included in Reports section, has been fixed
• SD-56853 : Change : Technicians without approval permission can approve the 'Change Request' via Add/ Edit Change Request form, has been fixed.
• SD-57079 : Change : In 'Change Request' non login url view,in a HTML Area of notification window, page error shown while selecting font color, background color and insert url icons, has been fixed.
• SD-57204 : Change : Deleted workflow shown while adding a Change Request, has been fixed.
• SD-57739 : Change : 'Set as Default' option shown for templates which are marked as not for further usage, has been fixed.
• SD-57586 : Change : Status Action menu not shown in non login url view, has been fixed.

Issue Fixed in 9020 (Released on: 08 September, 2014)

• SD-57632 : Request And Problem: Task and Worklog are not shown under Request and Problem in Standard and Professional edition after upgrading to 9019.

New Feature in 9019 (Released on: 3 September, 2014)

• SDF- 57473 : Change : Change AddOn for Standard Edition.
• SDF- 56845 : Problem & Change : Worklog field introduced for Problem and Change closure rules.
• SDF- 55054 : Request : Option to mark the first response time while adding a work-log under request.
• SDF- 50233 : Tasks : New filter added to show All Pending Tasks, under Homepage task list view.
• SDF- 38958 : Tasks : Task group members based notifications are moved as separate section under Task notifications as "Task Group Notifications".

Issues Fixed in 9019

• SD-57185 : Request : Admin - Self-Service-Portal settings, Requester replies through E-mail to the closed request perform the following: Create as new request,Reopen closed request always,Reopen based on configured number of days ,Append as conversation and notify technician is modified to work for both Email and Portal reply.
• SD-57360 : Request : Null Pointer Exception when trying to add new Business Rule, after deleting all existing rules issue has been fixed.
• SD-57352 : Request : When Technician Auto Assign and "On-Behalf-Of" feature is enabled, its history is not added to the request and the notification is not triggered, has been fixed.
• SD-50745 : Request : Worklog added under a request is not getting added under it's linked requests, has been fixed.
• SD-50281 : Request : UI is not proper in German language, for showing tasks count under Request list view, has been fixed.
• SD-56625 : Tasks : Tasks auto-trigger not working while creating request, if the request is created by requester, has been fixed.
• SD-56138 : Project : Users with only Project-view permission can delete Project attachments, has been fixed.
• SD-52050 : Report : In Task custom report, Group names are not listing while selecting group field under Advanced filtering.

New Feature in 9018 (Released on: 12 August, 2014)

• SDF- 56676 : Integration : Feature to integrate ServiceDeskPlus with ADSelfService Plus. Associated applications can be configured under Admin tab --> Configure Other ME Products.
• SDF- 56520 : Software : Support to export the software and licenses listview data as PDF/XLS/HTML/CSV.
• SDF- 53892 : Task : Task Closing Rules is introduced(under Admin>Helpdesk Customizer), to make task fields as mandatory before Task completion.
• SDF- 57318 : Request : Action based SLA escalations can be configured for each SLA. SLA can be configured to change the priority, group, level and technician automatically,whenever escalation happens.
• SDF- 56907 : Reports : Jasper Report Upgrade.JasperReports jars have been upgraded from version 2.0.5 to 5.5.1.

Issues Fixed in 9018

• SD-47200 : LDAP Import : OperationNotSupportedException while importing users from LDAP server.
• SD-57077 : Software : Unable to view the attachment files when adding attachments to more than a month old agreement.
• SD-56524 : Software : Status of the associated software licenses is not changed when changing the agreement's status.
• SD-57200 : Software : After marking the software license status as "Expired", the associated downgrade license status is not changed as "Expired".
• SD-57128 : Software : Showing number value for date column in summary report when editing the report immediately.
• SD-54934 : Tasks : PercentageOfCompletion is set as 100 before the task completion, while trying to complete child task before it's parent task, has been fixed.
• SD-57117 : Backup : Backup file name(s) is not listed in the Backup Scheduling page.
• SD-56813 : Backup : Backup fails when the fileAttachments configured in network path does not contain a file.
• SD-57116 : Request : On clicking the Approval tab, the overdue flag in the header section of the request details page, is hidden.
• SD-57197 : Request : Inline editing the Request Details section hides the overdue flag in the header section of the request details page.
• SD-57118 : Request : In History tab, Common Additional date fields of a Service Request are displayed in Long format.
• SD-56419 : Request : Issue while converting a closed incident request to a service request, technician receives a mail that the request has been assigned to him, which has been fixed.
• SD-56251 : Request : Issue while converting the incident request to service request, 'Send notification to group technician(s) when a new request is added to this group' is notifying the technicians of the group has been fixed.
• SD-55455 : Request : Unable to use the service categories with the '<' and '>' has been fixed.
• SD-51231 : Request : The link in the approval mail that is sent for the last stage of a service request/incident could be used many number of times has been fixed.
• SD-56202 : Request : After the intermediate editor updates the request, the approval notification sent to the approver but the approval status is shown as 'To be sent' has been fixed.
• SD-56186 : Request : When we manually send the request approval,the approval status not changed properly has been fixed.
• SD-49453 : General : Select requester listview invoked from icon near Requester fields in 'Quick Create Request', 'Request', 'Problem', 'Change', 'ReportingTo' of requester, 'Department Head' of department is modified to show Requester 'Common Additional fields' and 'Requester specific additional fields' in the column chooser.
• SD-55880 : Admin : While updating the group criteria of the sla under the default site, the change is not getting applied for the same copied sla under the copy sites.
• SD-57068 : Admin : Unable to use the 20th additional field in the criteria section of the business rule has been fixed.
• SD-56936 : Admin : Resources section of the service template was not i18n-ed properly has been fixed.
• SD-56541 : Admin : Null Pointer Exception occurs while searching the incident template has been fixed.
• SD-56771 : Admin : Cannot get the requester details through Rest API, by passing requesterid in input xml, has been fixed.

New Feature in 9017 (Released on: 22 July, 2014)

• SDF- 55999 : Option to configure IP/name of devices which have to be excluded from scan. These devices can be configured under Admin tab --> Scan settings.

Issues Fixed in 9017

• SD-54748 : Scan : Null Pointer Exception while scanning a VMWare host after moving a virtual machine from one host to another host.
• SD-56824 : Scan : Exception while inserting special character in sysDescr during SNMP Scan.
• SD-55858 : Scan : Last logged in user name is not identified correctly in certain versions of Mac machines.
• SD-55878 : Scan : Issue in identifying model in non global zone solaris machines.
• SD-55413 : Scan : Exception while clicking on the machine name in the page which is loaded first time after starting the server.
• SD-56825 : Scan : wget is used for pushing the inventory xml to the SDP/AE server when the scan script is executed in a Linux machine if curl command is not available.
• SD-55764 : Distributed Asset Scan : Importing assets in the central server halts even if a single machine fails during import.
• SD-56871 :Distributed Asset Scan : Exception while importing remote data if invalid XML character is present in the inventory data.
• SD-55267 : Purchase Order : Purchase order closure notification is not triggered when a purchase order is closed.
• SD-56264 : Purchase Order : Problem in displaying the purchase order details page if the currency exchange rate is configured as 0.0.
• SD-56479 : Purchase Order : In purchase order list view, the header "Created date" is shown as "Date Ordered".
• SD-56073 : Purchase Order: Purchase order additional fields are not displayed in print preview.
• SD-56429 : Contracts : Java script error is thrown while adding more than two notify before dates while renewing contract.
• SD-57080 : Performance : Unwanted select queries have been removed during audit history clean up and deleting workstations.
• SD-56020 : Asset Ownership : While associating an asset to a component, ownership details of the asset (user and department) are not carried over to the component.
• SD-56564 : Scan Summary : The count shown under scan summary in Assets tab does not match with the count in list view loaded upon clicking these links.
• SD-49317 : Asset Status : Disposed and Expired state workstations/servers are not included in the Unassigned Workstation/Server list views.
• SD-56952 : CMDB : Cancel button not working in add new CI form in Arabic language.
• SD-57179 : Purchase Order : Non English characters are not shown properly inside Request tab of purchase order.
• SD-55298 : Request : Vulnerability issue related to associating purchase order with service request.

New Feature in 9016 (Released on: 14 July, 2014)

• SDF-56870 : Business Rules for Service Request.
• SDF-57219 : Option to specify site as a criteria while defining business rules for default settings.

Issues Fixed in 9016

• SD-56610 : In SLA when escalate timer is set as 0 for any one level, then every levels' escalation mails are not sent to the technician.
• SD-56549 : Technician Space - Requester reply through mail client not notified to the technician
• SD-56517 : Unable to Push/Update Service Request Resource Info using External Action Plugin
• SD-55901 : While updating a field of a technician through Servlet API, the technician gets dissociated from Support groups
• SD-41839 : In Migrated build - Default Reopened Reports not working
• SD-57162 : The request description is not getting displayed in IE in some few random cases. Gets displayed properly upon refreshing the page.
• SD-56725 : Unable to perform Update operation in Change API since 9004.
• SD-56228 : If new status/old status is deleted which is configured in 'Migrate to New Status Wizard', then Change module could not be accessible.
• SD-56142 : XSS vulnerability attack when adding/editing Impact, RollOut, BackOut, Checklist, Review for Change from Add menu.
• SD-56083 : The Status under configuration, is also listed under 'Move to stage & status' drop down while configuring Change Workflow for the Status.
• SD-56031 : Changes are not searchable through Global Search for default fields (template, workflow, site, change manager, stage, status, risk).
• SD-53982 : Dates are not shown as per personalization in non-login view and in Change history.
• SD-52550 : Change closure mandatory fields are required to be filled even though, those fields are not present in the Change.
• SD-56183 : When there is a holiday marked for a month, navigating to next/previous month shows the same day as holiday in 'Tech Availability Chart' if there is no other holiday configured for that next/previous month in the setup having no sites.
• SD-56640 : In case of MySQL DB, it is unable to remove Fields from change template.
• SD-56571 : The contents of Fields in planning,review and closure stages cannot be added/modified if the logged in technician's name contains special character in it.
• SD-56513 : In Change module's Get API, internal names are returned for change stage and status.
• SD-36668 : In Change List View, value for change type field is shown twice if length of the value is more than 22 characters.
• SD-56637 : Non login link variable is shown in Change Module's Send Notification template under Notification Rules.
• SD-56636 : In a Change Non Login View , send notification was not shown under Actions menu.
• SD-56448 : Change link sent in notification mails prior to 9.0 breaks.
• SD-56285 : Status Comments field in change template is allowed to mark as non mandatory.
• SD-56081 : Today's Change was not included in next 7,15 and 30 days filter in charts under problem and change dashboard.
• SD-55849 : Page not found error shown while selecting Font color,Background color and insert weblink option in change's send notification description area.
• SD-48497 : Change Notifications are not ordered by date.
• SD-53162 : Browser issue - UI distortion when selecting a date in change mini calendar view.
• SD-57027 : Technician having SDChangeManager role could not edit change roles when change has passed through Submission stage.
• SD-56406 : In mssql database, out of memory issue while taking backup.
• SD-56665 : Backup of tables having primary key columns with huge gap in primary key values, takes more time to get backup.
• SD-57165 : In some customer environment, problem during upgrade from 9000 to 9015 as the entry is not matched in the ConfFile URL.
• SD-56843 : Lucene Search is not working properly in Japanese Language.

New Feature in 9015 (Released on: 2 July, 2014)

• SDF-55868 : "Asset State" and "Expiry Date" filters added in Summary report section.

Issues Fixed in 9015

• SD-56615 : Software version column is not available in installation list view in software details page.
• SD-56037 : License name is missing in software license list view after upgrading to SDP 9000 build.
• SD-56893 : Unable to import the software licenses via CSV when their license key values are empty.
• SD-56496 : Allocated and available column details are not shown in software license listview for CAL.
• SD-56478 : Unable to generate the tabular report when choosing "Is Laptop" column in report.
• SD-57144 : Problem in upgrading from 9013 to 9014 for the mysql DB has been fixed.

Issues Fixed in 9014 (Released on: 23 June, 2014)

• SD-57072 : Problem in upgrading to 9013 for the SDP instances have initially installed SDP version 7500 (or earlier) and had modified any of the default Requests reports (till 7514 build) has been fixed.
• SD-57090 : Unable to execute some default custom reports having 'summary type' for columns configured after upgrading to 9013 has been fixed.

New Feature in 9013 (Released on: 16 June, 2014)

• SDF-52648 : Technician and Requester can have option to associate the request to the project to which they are associated to. Based on Self Service Portal Settings,Project association to Requesters can be enabled or disabled. By default this option will be disabled.

Issues Fixed in 9012 (Released on: 06 June, 2014)

• SD-56926 : After upgrading to 9011, Some of the Dashboard charts under Helpdesk tab shows Plugin is missing / Install Missing plugin. This issue is fixed.

New Feature in 9011 (Released on: 21 May, 2014)

• SDF-52732 : Support for scanning HP-UX OS machines.
• SDF-53337 : Backup process (manual/scheduled backup) will create multiple .data files based on the file size. By default size of each .data files will be 1GB and this can be configurable based on the globalconfig database entry ranging from 500MB to 1.5GB. Backup file will be placed in a separate folder, that overcomes the unzipping error for huge backup file during restore.
  
  NOTE: If the complete backup data size is less than 1GB, single backup file will be created. And if the backup size more than 1GB, multiple .data files each of size (1GB) with the name part_1.data, part_2.data etc., will be present under backup folder. While restore any one of the split backup file can be selected, and restore will identify all the other dependent split backup and restore.
• SDF-56641 : The backup process will include the keystore file if exists.

Issues Fixed in 9011

• SD-46727 : Request Description moved to an iframe so that any mismatch in html construction in the description content will not affect the details page UI construction.
• SD-56591 : Slowness in mail fetching when the mail description having more html tags.
• SD-56588 : Inline images are added without extension when it is processed based on content location is now handled to set the extension based on contenttype.
• SD-54736 : Software compliance is wrong when changing the user's site during scheduled user import.
• SD-55434 : When product type "Software" is edited under Admin, the new products of type Software are added under product type with name as empty.
• SD-55488 : Software compliance displayed in graph is wrong when site chosen is 'Not associated to any site' in Software tab.
• SD-55530 : Unable to add multiple licenses simultaneously to a license agreement.
• SD-55857 : CMDB software report is not working in Postgres and SQL Server database.
• SD-56080 : CMDB relationships are not showing after upgrade to 9000.
• SD-56270 : Unable to renew the contracts which are having file attachments.
• SD-55758 : Distributed asset scan failed when the remote server assets are in active state but the same assets are marked as 'Expired'/'Disposed' in central server.
• SD-53946 : Installed software are not fetched while scanning workstations with Maverick OS.
• SD-55767 : NullPointerException is thrown if Printers are tried to be identified based on the sysDescr obtained from the device.
• SD-55768 : Unable to import data from remote server if the number of physical drives in a single machine is huge as incase of clustered machines.
• SD-55472 : Site details are not updated for IT assets except workstation and server when importing remote data.
• SD-53446 : Showing wrong model number when scanning a lenovo machine.
• SD-56072 : Guest OS information is removed when scanning virtual machines
• SD-55692 : VMWare discovery failed when SSH service is disabled in device.
• SD-56451 : Problem during restoring of data by specifying the errorignore table list is fixed.

Issues Fixed in 9010 (Released on: 12 May, 2014)

• SD-56592 : Unable to save Admin > Self Service Portal Settings for users using Standard edition of ServiceDesk Plus.

Issues Fixed in 9009 (Released on: 7 May, 2014)

• SD-56235 : In Reports > Custom Reports > Request related reports, when selecting the Workstation as one of the columns, it displays only the workstations that are associated to requests and not the other assets that are associated. The column now has been changed to Assets. Selecting this column will display both the workstations and assets that are associated to a request.
• SD-56548 : While modifying the sites that are associated to a technician, the criteria of all the business rules that are present in his associated sites gets changed from 'OR' to 'AND'
• SD-56551 : While replying to a conversation and updating the status from the reply window, the status of a different request is updated. It works fine when a reply is made to the original request instead of the conversation.
• SD-55905 : Exception in the widgets present in the Dashboard. Happens for technicians who have SDAdmin and a site restricted role associated to him.

New Features in 9008 (Released on: 29 April, 2014)

• SDF-56428 : New 'Self Service Portal" option to assign any completed status (like resolved, completed etc.,) as status representing task completion, instead of using the default closed status.
• SDF-56255, SDF-50464 : The time period of SLA Escalation Schedule is changed to 5 Minutes
• SDF-55946 : New Date format is added in Personalize menu( MM DD, YYYY ).
• SDF-55925 : Group/Technician Marking option of Task is now available in Project Gantt view.
• SDF-55922 : Details page next-previous navigation is introduced in Project and Milestone.
• SDF-54871 : Only View control for All Projects, is now possible in Project roles.
• SDF-50427 : Now a worklog can be added with 0 as value for "Time Taken To Resolve".
• SDF-34005 : New Option given to add tasks using Task template, inside Request template(both incident and service request).
• SDF-24196 : Option to add Attachment for Tasks is now available.

Issues Fixed in 9008

• SD-56427 : In Swedish and Korean translations some of the alert messages and texts are not i18n-ed properly. They are appearing in English language itself.
• SD-52079 : In Dashboard tab, sites drop down, all the sites that are available for a technician will not be displayed. Only the first 7 or 8 sites would be shown. This issue happens only in case of Internet Explorer.
• SD-56443, SD-55492, SD-50648 : In DST enabled zones, the calendar used for selecting dates display's Apr 1st a wednesday, when actually Apr 1st is a Tuesday. This happens in places where DST is enabled. Reports, Marking unavailability, setting project dates etc.. will be affected by this.
• SD-55964 : In Portuguese language, the SLA section present in Admin > Organizational Details is wrongly translated as Software.
• SD-56144 : Unsaved resolution content gets lost, while changing tab in Request details page has been fixed.
• SD-56133 : Modifications of "Actual hours" field in Project is not getting recorded in Project history, has been fixed.
• SD-55944 : While spot editing the Task's date fields, the calendar gets submit while changing the time, has been fixed.
• SD-55923 : Cannot view Project history, when value for "Estimated Hours" is changed to 0.
• SD-55916 : Throwing error message popup in Homepage task list view, after the refresh frequency time is completed.
• SD-55859 : In Task notifications, received email contains I18N key instead of replaced String, has been fixed.
• SD-55681 : Request's tasks auto trigger not working, when the request is approved using link given in approval email.
• SD-53726 : Improper UI in Gantt view, if the task name is lengthy, has been fixed.
• SD-50752 : Now the "Total Time Taken" in worklog list will summarize the time taken of all worklogs, instead of summarizing only worklogs displayed on screen.
• SD-50710 : Worklogs added under Request's tasks is now included in Request Timespent report.
• SD-56022 : Task and Worklog description window default height increased.
• SD-55021 : Tooltip(with appropriate message) added for Task's Group/Technician marked icon.
• SD-56490 : Schedule time is updated for ADSynchronizationSchedule. Next schedule time of AD/LDAP schedule is updated based on schedule start time

New Features in 9007 (Released on: 21 April, 2014)

• SDF-56001 : WorkLog operations as in Web Client view can be performed using the REST API.
• SDF-56007 : In REST API - Option to make note addition as request first response.

Issues Fixed in 9007

• SD-56125 : In REST API - GET_REQUEST operation response, '&' symbol is shown duplicated for short description column in JSON format.
• SD-56043 : In REST API - Unable to remove service request resource answers in JSON format.
• SD-56008 : In REST API - GET_REQUEST_FILTERS operation response, Filter label "My Groups" is shown.
• SD-56007 : In REST API - Option to make note addition as request first response.
• SD-55937 : In REST API - Support Group - GET_ALL operation shows 'No Groups' as response for 'Refer Site'.
• SD-56002 : Unable to move request to Unassigned state through REST API - ASSIGN_REQUEST operation
• SD-49872 : While reply request through REST API, Technician Reply is shown as Requester reply in Request List View.
• SD-56009 : In Native App, Values for fields Responded time,Resolved Date and Completed time not shown in Request Details page
• SD-56004 : While editing Refer Site request, the group names are not get listed in Native App
• SD-56003 : When group field is above the site field in template canvas, group field value of request is incorrect in Native App
• SD-48577 : Backup Technician is not getting set to the unassigned state.
• SD-56124 : Service Catagory names are not shown in full while accessing service templates.
• SD-56143 : Incorrect caching of incoming-mailserver details instead of mailportdetails.
• SD-55129 : Change Downtime Related issues:
  • If the Start time or End time of a Downtime is not set, "N/A" string is displayed in the input box on spot edit.
  • Tooltip for "-" link wrongly shown as "Add Downtime". It should be "Remove Downtime".
  • Assume downtime are not added yet. Click "Add" button under DownTime header. Add more than one row using "+" link. Now remove all rows using "-" link. This action removes "Add" link under downtime header.
  • Spot edit of Start time/End time of a downtime is not working after Edit and Update that downtime.
  • While editing a downtime, previously edited downtime section is not get closed.
  • Add multiple downtime details using "+" link then remove description for some downtime. In this case, Mandatory check for description is not working when "Save" button is clicked.
• SD-56121 : Vulnerability issues fixed.

New Features in 9006 (Released on: 14 April, 2014)

1. SDF-27287 : Scheduled user import from LDAP can be configured.

   This can be configured from the Admin -> Active Directory -> Schedule AD/LDAP import.
   NOTE : User import schedule will work based on Global config entry, with category='Scheduled_User_Import' and parameter='EnabledFor' and allowed paramvalues are BOTH (default), AD and LDAP. If it is BOTH, AD as well as LDAP schedule import will be done. If it is AD, ActiveDirectory schedule alone will be done. Or if it is LDAP, LDAP schedule alone will be done.

Issues Fixed in 9006

1. SD-56090 : Group/Technician turns unassigned while editing requests through bulk edit from request list view.

New Features in 9005 (Released on: 8 April, 2014)

• SDF-48763 : On Splitting a conversation as a new request, Site, Group and Technician of Parent request will be set to the New Request created.
  NOTE : This is a behavior change, earlier the Site of the Parent ticket alone will be set in the "New Request" created as a result of the split operation.
• SD-55847 : The size of the Reply/Forward popup windows of the request are enlarged.

Issues Fixed in 9005

• SD-55545 : On reply from the request having TO/CC filed with group email addresses, mail sent to group email id gets created as new request and assigned to the group to which the email is sent.
  NOTE : We fixed the above issue by removing any of the configured Group Email id in TO / CC fields while replying. This is a behavior change, as earlier all the email id's will be filled in the TO / CC fields.
• SD-56046 : UI collapse when changing tabs under Personalize window for the environment having license without Multi-Language provision.
• SD-55935 : Unable to renew contracts which has attachments.
• SD-55490 : In the service request multi-level approval, approval status modified to 'to be sent' instead of 'pending approval', when one of the stage approval is approved.
• SD-55440 : For service requests configured with multiple stages of approval, 'Awaiting approval' count in requester login doesn't show those requests once the first stage approver approves it has been fixed.
• SD-54981 : When a service template is associated to a support group and then if the support group is renamed, technicians of that support group is not able to view that service template has been fixed.
• SD-55469 : The default value is not loaded in the date additional field of the service template has been fixed.
• SD-55480 : All the technicians are listed irrespective of the selected group in the request template page under the admin section has been fixed.
• SD-55501 : Below notifications which sends the notification in the plain text formatting though the rich text formatting is enabled has been fixed.
  
  * Notify editor when a request is waiting for update
  * Notify requester when a request is waiting for update by editor
  * Notify requester when a request is updated by editor
  * Notify requester when intermediate editor is changed by technician
  * Notify old editor when he is removed from the responsibility
  * Notify new editor when a request is waiting for update
  * Notify technician when a request is updated by editor
• SD-55271 : While searching the request template, the request template which are associated to the user groups are not listed has been fixed.

New Features in 9004 (Released on: 31 March, 2014)

• SDF-55860 : Enhancements to the New Service Request page->select approvers field in technician login.
  • Option to type,search and select the service request approvers from the 'select approvers' field.
  • Placeholders like $REPORTING_TO$, $DEPT_HEAD$ along with the approvers will be displayed with username, emailid, department so that it will be easy for the user to identify the exact approver from the approver list.
  • Option to select / remove multiple Approvers from the 'select approver' field.

Issues Fixed in 9004

• SD-55921 : While generating Custom Report the department names are shown duplicated in report criteria values. This happens when copy site exists in the product.
• SD-55579 : When Request Custom View created with Filter columns like OverDue Status, ReOpened not working in PGSQL
• SD-54936 : After Request Creation , non-english character (脙) disappears in the description field
• SD-52706 : Null Pointer Exception Occurs while duplicating the Approved/Rejected request
• SD-55939 : Technician Space Notification count shown on Browser Title
• SD-52483 : Technician Space Notification will not be shown for technicians performing any operations on a request for themselves
• SD-51786 : Technician Space Approval notification not shown for Third Stage Service Approver
• SD-54877 : In REST API help doc, XML Input format for GET_REQUESTS operation updated
• SD-55123 : Completed Time of the Change does not reset while stage-status changed from close-completed or close-canceled
• SD-55903 : Global search for Change module is not working in non-english language
• SD-55904 : Unable to download the file attachments from planning or review stage (Change details page) if the Change gone through planning or review stage.
• SD-55657 : Conversation is not set as public when a reply from a requester contains mail address in upper case format
• SD-55855 : After upgrading to 9.0, some times the Lucene based search is not working, as the indexing is not committed
• SD-55965 : We can search an exact string by specifying them with in the double quotes. Say for Ex: Earlier when we search for John Roberts, it will fetch results of "John", "Roberts", and "John Roberts". And now we can able to search exactly on "John Roberts" by specifying them with in the double quotes.

Issues Fixed in 9003 (Released on: 12 March, 2014)

• SD-46182 : Site Restricted technician have no option to edit/delete his own report.
• SD-52754 : Service Category configured in default template not get updated when request added through Quick Create/Email.
• SD-53480 : When a request is created using servlet API, the provided template is not set in the request created.
• SD-54064 : Spelling mistake in the alert message, when technician login through native app.
• SD-54428 : HTML tags got removed while reply request through REST API.
• SD-54773 : If request subject contains < and > symbol, it is changed to < and > in notification mail
• SD-54848 : When a incident additional field is configured with a default value as 'N/A', while doing inline-block edit in request details page, the value gets disappeared.
• SD-55583 : In new request page, select the Site, Group and Technician. Now if the requester name is selected using the auto complete function, the Site, Group and Technician would be modified based on requester's site. In such case, the Technician listing is not in alphabetical order.
• SD-55139, SD-36909 : In IE 10 Compact view and chrome, the Group names are not sorted alphabetically.
• SD-51987, SD-49322, SD-48476, SD-35158 : When selecting a Category, the Subcategory values are not sorted alphabetically.
• SD-51341 : In new Problem and new Change, when a site is selected, the corresponding Technicians list is not in alphabetical order.
• SD-48459 : In IE 10 normal mode, the Group and Technicians values in the new Request drop down are shown multiple times.
• SD-55670 : If any technician name start with a 'single quote' or other special characters, then while changing the site, the '-- Select Technician --' option is missing from the Technician drop down.
• SD-51595 : 'First response time should be lesser than Dueby time' has been corrected as 'First Response time should be less than Dueby Time'.
• SD-55562 : Notification not sent to assigned Technician for a Service Request, if the Service Request workflow is configured with assign technician on approve is enabled.
• SD-55680 : In some cases, unable to edit support group because of some inconsistencies with the CIID associated with it.
• SD-46049 : Support Group added / updated with description is not shown in SupportGroup List View.
• SD-49491 : Unable to edit Service Request when a asset associated with the Service Request gets deleted.
• SD-54211 : Autofill of Requester names is not working in "Requested By" field of change module and "Reported By" field of Problem module while creating/editing change or problem.
• SD-55716 : Unable to add or modify change template in Professional edition with Change Add On.
• SD-55844 : If "Alert Change Manager, Change Owner, Change Approver, CAB members by Email when any Recommendation is taken on change" notification is enabled, notification are wrongly sent to approvers of all changes instead of a particular change.
• SD-55745 : In Change module, additional fields with value "N/A" is not shown on inline/spot edit.

Behaviour Changes:

• "Reported By" field of problem module can not be editable in details page. It can be edited through Global Edit as in Requester module.

Issues Fixed in 9002 (Released on: 03 March, 2014)

REQUEST:

• SD-55837 : When importing scanned XML(s) or scanning assets, scheduled activities like E-Mail Fetching, SLA escalation, Scheduled reports, Backup schedule etc were affected. This may occur due to multi thread racing condition (during scanning) which causes database tables to get locked.

Issues Fixed in 9001 (Released on: 25 February, 2014)

REQUEST:

• SD-55699 : Actions menu not visible in request list view when the technician does not have request "Delete" permission.

New Features in 9000 (Released on: 11 February, 2014)

CHANGE:

• SDF-53448 : New Change Management with Workflow, Stage and Status, Notifications, Change Roles, Change Template etc.
  • Change Template: Option to create multiple Change Templates and specify a workflow for each template.
  • Change Workflow: To represent the business change process as a workflow. Support for creating a normal template and an emergency template with each having its own workflow
  • Stage and Status: Six stages of Change path. Submission, Planning, Approval, Implementation, Review and Close. Each stage has their own status list.
  • Change Roles: Defining various change roles being played in the organization e.g Change Implementer, Analyzer, CAB Member, Line Manager, etc... Each role defined with scope on accessing various stages.
  • Notifications: Notifications based on status - Option to configure the roles to whom the notification should be sent when a change comes to a specific status
  • Others: Support for specifying the closure code, down times, impacted user and assets, reason for change and the risk involved in the change

ASSETS :

• SDF-26804 : Support for license management of software suite.
• SDF-31289 : Support for upgrade and downgrade license.
• SDF-54974 : Detecting suite software installations automatically based on rule.
• SDF-52063 : Support for site based software compliance.
• SDF-52064 : Customizable report for software.
• SDF-52066 : Ability to purchase upgrade licenses from Purchase Order.
• SDF-54975 : New enhanced UI is introduced in software details and list view page.
• SDF-53455 : REST API for CMDB Module: API for performing add, update, read and delete CIs, relationships between CIs and creating CI Types.

REQUEST :

• SDF-53952 : Update request status while replying to a request.
• SDF-53450 : Ability to schedule OnHold requests to ReOpen at a specific time.
• SDF-53451 : Ability to link requests with comments.
• SDF-35370 : Featuring 'Request Trash' to recover deleted requests.
• SDF-52720 : Reply Template can be customized to add variables.

SERVICE CATALOG :

• SDF-53452 : Ability to create new service request from an incident request.
• SDF-53954 : Service Request to Purchase Order association.
• SDF-36913 : Service Category of Service Catalog can be changed while copying a Service Template.
• SDF-53938 : Reordering the resources inside the service catalog is introduced.
• SDF-53642 : Under Requester login, all the first level approvers configured in the service template in "Select Approver" field will be shown by default.
• SDF-54879 : Feature to set "ReportingTo" or "Manager" field of users through CSV import based on "Reporting To Email" has been implemented.
• SDF-55103 : "Reporting To" or "Manager" field can be imported through scheduled CSV import has been implemented.

GENERAL :

• SDF-53937 : Enabling high speed Lucene search for request and solution module.
• SDF-46685 : New button 'TODAY' in calendar to set current date
• SDF-53698 : Dashboard Customization : Matrix reports & Charts of Custom report can be added to dashboard.
• SDF-50157 : Marked task owner of the dependent task will be assigned once it's parent tasks are closed. Inline edit of task attributes under task list view provided. Dependent tasks will have a dependency icon before title under task list view. On-hovering the same the parent tasks will be highlighted under that list.
• SDF-53953 : Support for Active Directory password reset using Robo technician in 64-bit installation.

PURCHASE :

• SDF-53454 : Multi-currency support in purchase order for procuring assets/services from different vendors who deal with different currencies.

Issues Fixed in 9000

REQUEST :

• SD-51793 : Notification for the requester when a request is assigned to a technician via native app is provided.
• SD-51776 : "Notify Requester when a new request by mail" notification will not be sent for Spam Mails.
• SD-53017 : "Notify requester when a request is assigned to a technician" notification is not available in the Professional and Standard Edition has been fixed.
• SD-54646 : Issue in calculating time spent on request if it is in On-Hold status during weekends/holidays has been fixed.
• SD-53124 : Marking Conversation status as public/private in MySql has been fixed.
• SD-50554 : Business Rules configured with TO/CC field having "Contains/does not contains" criteria and it has multiple values, then the criteria will be disappeared in list view and edit page. [NOTE : We need to users having problem with the BR with above criteria to be edited and saved once to show the criteria properly in the UI]
• SD-50907 : In Business rule, condition is saved as 'Ends with', on choosing condition as 'Begins with' has been fixed.
• SD-55042 : While adding new request, base href tag getting appended to link tags has been fixed.

SERVICE CATALOG :

• SD-53409 : User configured in the 'Reporting to' or "Manager" field get removed after Active Directory/LDAP/CSV import.

GENERAL :

• SD-53904 : Error occured while performing search in template list view has been fixed.
• SD-53745 : Error occured at sometimes in dashboard for Request_Received_In_Last_X_Days,Request_Closed_In_Last_X_Days has been fixed.
• SD-54827 : Performance issue has been fixed when attaching files under change, problem, project and milestone Details page
• SD-49135 : Unable to send reply/forward (Request module), Notifications (Problem / Change module), if the inline image present in the content does not exists in the respective folder.
• SD-46159,54468 : For some Languages, Action button missing in Requester List view page has been fixed.

ASSETS :

• SD-41384 : Workstation Advanced filter : RAM (in MB) filter is not working.
• SD-46814 : Workstation Advanced filter : Model name filter is not working in Internet Explorer.
• SD-52188 : Error occured while viewing printer details page.
• SD-49753 : Error occured while performing "Save and Add New" from create new server page.
• SD-50265 : Assets by region graph is not showing correct data.
• SD-50405 : Scan - Proper error message is not displayed if duplicate Service Tags are added under Admin --> Scan settings --> Invalid service tag list.
• SD-48168 : Scan - Software not scanned in Japanese Ubuntu linux machines.
• SD-50843 : Scan - Memory leak issue during Agent scan.
• SD-50565 : Scan - Error occurred while scanning a linux machine if the linux machine is not configured under any domain.
• SD-51209 : Scan - Usability issue in displaying BIOS version in the workstation hardware details page.
• SD-52095 : Scan - Solaris scan : Total memory displayed with wrong information.
• SD-52096 : Scan - Sudo support is enhanced using 搒udo su -? command for all unix based scanning.
• SD-50404 : Remote Server - Cannot push data to central server due to invalid xml characters in printer details.
• SD-51403 : Remote Control - Dameware remote control showing $DOMAINNAME instead of the Domain value.

PURCHASE :

• SD-52069 : Unable to create software product from "Add New Purchase Order" page.
• SD-51049 : If the PO is approved, clicking on the link provided in approval notification mail leads to a page which displays "You cannot approve this PO".
• SD-51440 : Unable to send PO approval notifications if the description contains $ symbol.
• SD-52763 : PO approval in non-login mode doesn't work if $ symbol is present in the comments.
• SD-47944 : "Associated software" menu in PO details page is not working when PO is in closed state.
• SD-46041 : Loading products list is too slow in create new PO page if the number of products is huge.
• SD-51932 : XSS vulnerability issue while submitting the PO for approval.

CONTRACTS :

• SD-45490 : In add new contract page, invalid E-Mailid is getting saved for 揢sers to be Notified?field.
• SD-49436 : Contract which is already renewed is being allowed to renew once again.

REPORT :

• SD-51197 : Reports - Updating the company details in Admin is updated in the generated report.
• SD-53352 : Reports - Cannot generate the Audit history report after restoring pgsql data.
• SD-50740 : In PGSQL, Report generated using piechart with axis column as overdue status shows only overdue request has been fixed.
• SD-54662 : Issue with constructing custom reports by including On-Behalf-Of user column of incident/service request has been fixed.