ServiceDesk Plus 9.1 Beta ReadMe

New Features in 9100

  • SDF-59477 : Earlier we supported executing custom scripts (like vbscript, python) from Request custom menu which can be used to integrate SDP with external applications. Now we have supported to pop up custom HTML file from Request Custom Menu and upon submission of Html form, custom scripts can be executed. Request details will be passed to the html file. This allows Requests to be integrated with external applications in User Interface mode. Sample implementation for following application integration are included :
    • Creating user in AD Manager Plus
    • Creating ticket in JIRA
    • Creating post in ME Social IT Plus
  • SDF-58407 : Field & Form Rules are introduced to manipulate Request forms elements (upon creation and update of Requests). With Field & Form Rules, you can customize Incident and Service templates to execute actions such as :
    • Disabling / Enabling fields
    • Mandating / Non-Mandating fields
    • Show / Hide fields
    • Execute custom JavaScript code which can be used to create dependency among fields, remove some of the drop down values for Requesters login, custom validation for fields during submission of Request
  • SDF-58239 : Feature to mandate the status change comments for request module, by default comments are not mandatory. This can be disabled/enabled under Admin->Self-service Portal settings.
  • SDF-56834 : Export as PDF option introduced for Project Gantt view, Project overview map and Task dependency map.
  • SDF-34512 : Rest API support for attachments under Request and Tasks module.
  • SDF-59467 : Native App support for requesters.
  • SDF-59569 : Search option in Request list view filters.
  • SDF-59163 : Option to configure the fields to be included in the search for automatic suggestion of announcements and solutions during Incident request creation. By default, Category/Subcategory/Item(CSI), Title and Description will be included in the search. Optionally, CSI_Include and Description_Include can be set to false in GlobalConfig to exclude the corresponding fields from the search.
  • SDF-24740 : Fail over service introduced. Option to configure a secondary ServiceDesk installation to provide uninterrupted service in case of Network/Hardware/Software/Power failures in the primary installation.

Issues Fixed in 9100

  • SD-57709 : Additional single quote at the end of the text column in backup file produces syntax error during restore process.
  • SD-57279 : Vulnerability issue produced when reindexdata.bat is executed.
  • SD-58516 : Newly added / modified keys part of the upgrade are not shown in Admin-> Translations section.
  • SD-58412 : When a request is deleted(moved to trash) and the page is force refreshed, the request does not go to the trash. It gets deleted permanently.
  • SD-46883 : Support Groups Description field is missing in the Standard and Professional Edition.
  • SD-44716 : In SDP's iPhone and Android application, in the request list view page, subject of request containing "<" , ">" are shown as "<" , ">" respectively.
  • SD-58017 : While trying to access Flash Reports in IE 11 broswer, it shows a message saying "Flash Reports will run only in IE".
  • SD-58568 : In request details page, when Assign-> Assign Group and Technician is chosen and a Technician Group is selected, the "Choose" text in the Technician drop down box is not internationalised.
  • SD-58413 : In german language, the info that appears on the Email vendor/ Email owner window of a PO is wrong. "PDF" appears in the place of "HTML".
  • SD-59234 : During Incident Request creation, when announcement and solution suggestions are shown, if "Submit My Request" is clicked multiple times, multiple requests get created.
  • SD-46437,SD-50651,SD-51995 : Incident/Service templates are displayed based on template usage, instead of alphabetical order has been fixed. This is a behavior change.
  • SD-57537,SD-56514 : Approvers configured in the service templates are removed automatically has been fixed.
  • SD-58426 : Able to configure a service request approval stages in a template without any approver which has been fixed.
  • SD-58395 : Useability issue in listing the asset products under the resource of the service request has been fixed.
  • SD-57346 : Pick list additional fields not listing all the available options properly in the custom filter has been fixed.
  • SD-57059 : While editing a service request, text after the double quotes are not visible in plain text field has been fixed.
  • SD-56975 : When converting a incident to service request, the fields which are not available in service template are considered while applying the Business Rule, SLA has been fixed.
  • SD-52056 : For pick list field, the value already selected are not highlighted when we edit the criteria from edit business rule page if the pick list item has space in it
  • SD-52093 : service category is not listed in the column customizer of standard edition of Service Desk Plus
  • SD-52421 : Group Notification is not sent when the group is assigned through business rule on editing a request
  • SD-52757 : Issue with Custom Request View in IE 7/8/9 and Google Chrome. While trying to edit the filter criteria for a custom request view, criteria values are not highlighted if the criteria values has comma in it
  • SD-52788 : when the user personalizes SDP time zone and adds a resolution for any request, the resolution time is as per the local time and not the personalized time
  • SD-53063 : A technician with 'add requester' disabled role is able to add a requester using email commands
  • SD-54875 : Description field shows "No Description" in the View Requester Details pop up even if there is some content in the Description field of the Requester
  • SD-55235 : ONHOLD Schedule alive when the request is moved from onhold to Resolved status
  • SD-56041,SD-58729 : Issue while editing the Requester details from quick create Requester field in some scenarios
  • SD-56347 : Request - Assigned Time is not get updated while assign/pickup the request through REST API
  • SD-57232 : In Service Template if editor and approver both are set, Upon submission of the request, the request will be viewed by the editor, and once updated, the request status automatically changes to Open, even the approvers haven't approved the request
  • SD-57840 : NullPointerException on trying to edit requester in some scenarios
  • SD-59272 : Unable to use the product on the last day of the license period.
  • SD-58914 : Full description is included in Get Request API Call
  • SD-58843 : Fixed vulnerability issues causing limited privileged users to gain access to information which is available only to admin in Report module.
  • SD-59098 : Increased Java heap size to 2512MB for 64-bit server and 1024MB for 32-bit server when running the server via script files - run.bat or run.sh file.
  • SD-58924 : Software compliance calculation is not accurate if the concerned table gets locked during schedule scan.
  • SD-58863 : When the notification query is blocked during schedule scan, subsequent schedule scan is not triggered.
  • SD-59453 : XSS vulnerability attack when adding/updating asset details.
  • SD-59225 : SSL vulnerability in login page.
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