跳转至内容

解决方案

解决方案模块是您可以查找问题与故障解决方案的地方。

属性

last_updated_time （日期时间）read only
指示解决方案最后更新时间

last_updated_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

attachments （附件）
附加到解决方案的文件。最多可附加50个文件。

attachments （附件）
附加到解决方案的文件

示例 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

udf_fields （自定义字段）
保存与解决方案关联的用户自定义字段值

udf_fields （自定义字段）
保存与解决方案关联的用户自定义字段值

示例 

{
  "udf_fields": {
    "udf_long2": "1459402730964",
    "udf_long1": "1225",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "test char"
  }
}

approval_status (solution_status)
指示解决方案的状态 1. 未批准 2. 已批准 3. 待批准 4. 被拒绝 5. 已过期

approval_status (solution_status)
指示解决方案的批准状态

示例 

{
  "solution_status": {
    "name": "UnApproved",
    "id": "100000000000033155"
  }
}

display_id (sequence_number)read only
用于唯一识别解决方案的序列号

display_id (sequence_number)
解决方案的序列号

示例 

{
  "display_id": {
    "display_value": "SOL-1",
    "value": "1"
  }
}

last_updated_by (technician)read only
指示最后更新解决方案的用户

last_updated_by (technician)
指示最后更新解决方案的用户

示例 

{
  "last_updated_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

更多属性 全部展开

created_by (technician)read only

指示创建解决方案的用户

created_by (technician)
指示创建解决方案的用户

示例 

{
  "created_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

title (string)

用于唯一识别解决方案的名称 

title (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

expiry_date (date)

指示解决方案的过期日期

expiry_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

created_time （日期时间）read only

指示解决方案创建的时间

created_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

id (long)

用于唯一识别解决方案的标识符

id (long)
被视为较大值的数字

示例 

234759602834500

template (solution_template)

指示用于创建该解决方案的模板

template (solution_template)

description (html)

解决方案内容

description (html)
HTML是一个可以使用HTML元素的文本区域。

示例 

<b>The content to be displayed</b>

topic (topic)

指示解决方案的主题 

topic (topic)
指示解决方案的主题

示例 

{
  "topic": {
    "name": "test-topic-name",
    "id": "100000000000033225"
  }
}

keywords (string)

指示属于解决方案的关键字

keywords (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

is_public (boolean)

指示解决方案是否对请求者可见。仅当解决方案的“approval_status”为“Approved”时，字段值可设置为“true”。

is_public (boolean)
布尔值，可能的值为true和false。

review_date (date)

指示解决方案需要复审的日期

review_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

operation_comment (string)

指示解决方案添加/修改时展示在历史中的评论

operation_comment (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

reset_ratings (boolean)

指示是否重置解决方案的喜欢和不喜欢计数

reset_ratings (boolean)
布尔值，可能的值为true和false。

has_user_group (boolean)

指示解决方案是否有用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

has_user_group (boolean)
布尔值，可能的值为true和false。

user_group_mapping (user_group)

指示可以访问解决方案的用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

user_group_mapping (user_group)
指示可以访问解决方案的用户组

示例 

{
  "user_group_mapping": [
    {
      "name": "User group 1",
      "id": "1000000000000224445"
    }
  ]
}

likes (long)read only

指示解决方案的喜欢次数 

likes (long)
被视为较大值的数字

示例 

234759602834500

dislikes (long)read only

指示解决方案的不喜欢次数 

dislikes (long)
被视为较大值的数字

示例 

234759602834500

deleted_time （日期时间）read only

标明解决方案将被删除的时间

deleted_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

no_of_hits (long)read only

解决方案的浏览次数 

no_of_hits (long)
被视为较大值的数字

示例 

234759602834500

private_comment_count (long)read only

指示解决方案的私密评论数

private_comment_count (long)
被视为较大值的数字

示例 

234759602834500

public_comment_count (long)read only

指示解决方案的公开评论数

public_comment_count (long)
被视为较大值的数字

示例 

234759602834500

has_technician_group (boolean)

指示解决方案是否有技术人员组

has_technician_group (boolean)
布尔值，可能的值为true和false。

technician_group_mapping (group)

指示可以访问解决方案的技术人员组

technician_group_mapping (group)

添加解决方案

此操作允许您创建新解决方案

必填字段：title, description, topic

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions

属性

attachments （附件）
附加到解决方案的文件。最多可附加50个文件。

attachments （附件）
附加到解决方案的文件

示例 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

title (string)
用于唯一识别解决方案的名称 

title (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

approval_status (solution_status)
指示解决方案的状态 1. 未批准 2. 已批准 3. 待批准 4. 被拒绝 5. 已过期

approval_status (solution_status)
指示解决方案的批准状态

示例 

{
  "solution_status": {
    "name": "UnApproved",
    "id": "100000000000033155"
  }
}

expiry_date (date)
指示解决方案的过期日期

expiry_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

display_id (sequence_number)read only
用于唯一识别解决方案的序列号

display_id (sequence_number)
解决方案的序列号

示例 

{
  "display_id": {
    "display_value": "SOL-1",
    "value": "1"
  }
}

created_time （日期时间）read only
指示解决方案创建的时间

created_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

更多属性 全部展开

last_updated_time （日期时间）read only

指示解决方案最后更新时间

last_updated_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

created_by (technician)read only

指示创建解决方案的用户

created_by (technician)
指示创建解决方案的用户

示例 

{
  "created_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

last_updated_by (technician)read only

指示最后更新解决方案的用户

last_updated_by (technician)
指示最后更新解决方案的用户

示例 

{
  "last_updated_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

udf_fields （自定义字段）

保存与解决方案关联的用户自定义字段值

udf_fields （自定义字段）
保存与解决方案关联的用户自定义字段值

示例 

{
  "udf_fields": {
    "udf_long2": "1459402730964",
    "udf_long1": "1225",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "test char"
  }
}

id (long)

用于唯一识别解决方案的标识符

id (long)
被视为较大值的数字

示例 

234759602834500

description (html)

解决方案内容

description (html)
HTML是一个可以使用HTML元素的文本区域。

示例 

<b>The content to be displayed</b>

topic (topic)

指示解决方案的主题 

topic (topic)
指示解决方案的主题

示例 

{
  "topic": {
    "name": "test-topic-name",
    "id": "100000000000033225"
  }
}

keywords (string)

指示属于解决方案的关键字

keywords (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

is_public (boolean)

指示解决方案是否对请求者可见。仅当解决方案的“approval_status”为“Approved”时，字段值可设置为“true”。

is_public (boolean)
布尔值，可能的值为true和false。

review_date (date)

指示解决方案需要复审的日期

review_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

operation_comment (string)

指示解决方案添加/修改时展示在历史中的评论

operation_comment (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

reset_ratings (boolean)

指示是否重置解决方案的喜欢和不喜欢计数

reset_ratings (boolean)
布尔值，可能的值为true和false。

has_user_group (boolean)

指示解决方案是否有用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

has_user_group (boolean)
布尔值，可能的值为true和false。

user_group_mapping (user_group)

指示可以访问解决方案的用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

user_group_mapping (user_group)
指示可以访问解决方案的用户组

示例 

{
  "user_group_mapping": [
    {
      "name": "User group 1",
      "id": "1000000000000224445"
    }
  ]
}

likes (long)read only

指示解决方案的喜欢次数 

likes (long)
被视为较大值的数字

示例 

234759602834500

dislikes (long)read only

指示解决方案的不喜欢次数 

dislikes (long)
被视为较大值的数字

示例 

234759602834500

no_of_hits (long)read only

解决方案的浏览次数 

no_of_hits (long)
被视为较大值的数字

示例 

234759602834500

private_comment_count (long)read only

指示解决方案的私密评论数

private_comment_count (long)
被视为较大值的数字

示例 

234759602834500

public_comment_count (long)read only

指示解决方案的公开评论数

public_comment_count (long)
被视为较大值的数字

示例 

234759602834500


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions\
      -X POST\
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "solution": {
        "title":"Solution Title",
         "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "id":"2504000000007971"
        },
        "approval_status": {
            "id": "2504000000006827"
        },
        "keywords":"keyword1,keyword2",
        "is_public": true,  
        "review_date": {
            "value": 1635445800000
        },
        "expiry_date": {
            "value": 1635532200000
        },
        "operation_comment": "test comment",
        "has_user_group":true,
        "user_group_mapping": [
            {
                "id": "2504000000117111"
            }, {
                "id": "2504000000752081"
            }
        ],
        "udf_fields":{
   "udf_long1": "1225",
      "udf_long2": "1459402730964",
      "udf_date1": {
       "value": "1456464639051"
      },
      "udf_char1": "abc@test.com",
      "udf_char2": "test char"
        } 
    }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "solution": {
        "title":"Solution Title",
         "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "id":"2504000000007971"
        },
        "approval_status": {
            "id": "2504000000006827"
        },
        "keywords":"keyword1,keyword2",
        "is_public": true,  
        "review_date": {
            "value": 1635445800000
        },
        "expiry_date": {
            "value": 1635532200000
        },
        "operation_comment": "test comment",
        "has_user_group":true,
        "user_group_mapping": [
            {
                "id": "2504000000117111"
            }, {
                "id": "2504000000752081"
            }
        ],
        "udf_fields":{
   "udf_long1": "1225",
      "udf_long2": "1459402730964",
      "udf_date1": {
       "value": "1456464639051"
      },
      "udf_char1": "abc@test.com",
      "udf_char2": "test char"
        } 
    }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: POST
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
    "solution": {
        "title":"Solution Title",
         "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "id":"2504000000007971"
        },
        "approval_status": {
            "id": "2504000000006827"
        },
        "keywords":"keyword1,keyword2",
        "is_public": true,  
        "review_date": {
            "value": 1635445800000
        },
        "expiry_date": {
            "value": 1635532200000
        },
        "operation_comment": "test comment",
        "has_user_group":true,
        "user_group_mapping": [
            {
                "id": "2504000000117111"
            }, {
                "id": "2504000000752081"
            }
        ],
        "udf_fields":{
   "udf_long1": "1225",
      "udf_long2": "1459402730964",
      "udf_date1": {
       "value": "1456464639051"
      },
      "udf_char1": "abc@test.com",
      "udf_char2": "test char"
        } 
    }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method post -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "solution": {
        "title":"Solution Title",
         "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "id":"2504000000007971"
        },
        "approval_status": {
            "id": "2504000000006827"
        },
        "keywords":"keyword1,keyword2",
        "is_public": true,  
        "review_date": {
            "value": 1635445800000
        },
        "expiry_date": {
            "value": 1635532200000
        },
        "operation_comment": "test comment",
        "has_user_group":true,
        "user_group_mapping": [
            {
                "id": "2504000000117111"
            }, {
                "id": "2504000000752081"
            }
        ],
        "udf_fields":{
   "udf_long1": "1225",
      "udf_long2": "1459402730964",
      "udf_date1": {
       "value": "1456464639051"
      },
      "udf_char1": "abc@test.com",
      "udf_char2": "test char"
        } 
    }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="POST")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "solution":{
        "id":"2504000000966021",
            "display_id": {
                "display_value": "SOL-1", 
                "value": "1"
            },
        "title":"Solution Title",
         "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "parent_topic":null,
        "name":"General",
        "id":"2504000000007971"
        },
        "approval_status":{
             "name":"Approved",
        "id":"2504000000006827"
        },
        "likes":0,
        "dislikes":0,
        "keywords":"keyword1,keyword2",
        "is_public":true,
         "review_date":{
        "display_value":"Oct 28, 2022",
        "value":"1666895400000"
        },
        "expiry_date":{
        "display_value":"Nov 25, 2022",
        "value":"1669314600000"
        },
         "attachments":[],
        "created_time":{
            "display_value":"Oct 22, 2021 02:39PM",
            "value":"1634893774413"
        },
        "last_updated_time":{
             "display_value":"Oct 22, 2021 02:39PM",
   "value":"1634893774413"
        },
        "created_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
        "last_name":"User",
            "job_title":null
        },
        "last_updated_by":{
               "email_id":"test_mail@zmail.com",
               "is_technician":true,
               "sms_mail":"test_sms_mail@smsmail.com",
               "mobile":null,
               "user_scope":"0",
               "phone":null,
               "name":"Test User",
               "id":"2504000000098174",
               "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
               "is_vip_user":false,
               "department":null,
               "first_name":"Test",
                    "last_name":"User",
               "job_title":null
        },
        "no_of_hits":15,
        "has_user_group":true,
        "user_group_mapping":[
            {
                "name":"User group 1",
                    "id":"2504000000117111"
            },{
                    "name":"user group 2",
                    "id":"2504000000752081"
            }
        ],
        "private_comment_count":0,
        "public_comment_count":0,
        "udf_fields":{
            "udf_long1": "1225",
            "udf_long2": "1459402730964",
            "udf_date1": {
                "display_value": "Feb 26, 2016 11:00 AM",
                    "value": "1456464639051"
            },
            "udf_char1": "abc@test.com",
            "udf_char2": "test char"
        },
        "problem_workaround":null,
        "problem_resolution":null
    }
}

编辑解决方案

此操作允许编辑解决方案 必填字段：Solution ID

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}

属性

attachments （附件）
附加到解决方案的文件。最多可附加50个文件。

attachments （附件）
附加到解决方案的文件

示例 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

title (string)
用于唯一识别解决方案的名称 

title (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

approval_status (solution_status)
指示解决方案的状态 1. 未批准 2. 已批准 3. 待批准 4. 被拒绝 5. 已过期

approval_status (solution_status)
指示解决方案的批准状态

示例 

{
  "solution_status": {
    "name": "UnApproved",
    "id": "100000000000033155"
  }
}

expiry_date (date)
指示解决方案的过期日期

expiry_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

created_time （日期时间）read only
指示解决方案创建的时间

created_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

last_updated_time （日期时间）read only
指示解决方案最后更新时间

last_updated_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

更多属性 全部展开

created_by (technician)read only

指示创建解决方案的用户

created_by (technician)
指示创建解决方案的用户

示例 

{
  "created_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

last_updated_by (technician)read only

指示最后更新解决方案的用户

last_updated_by (technician)
指示最后更新解决方案的用户

示例 

{
  "last_updated_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

udf_fields （自定义字段）

保存与解决方案关联的用户自定义字段值

udf_fields （自定义字段）
保存与解决方案关联的用户自定义字段值

示例 

{
  "udf_fields": {
    "udf_long2": "1459402730964",
    "udf_long1": "1225",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "test char"
  }
}

display_id (sequence_number)read only

用于唯一识别解决方案的序列号

display_id (sequence_number)
解决方案的序列号

示例 

{
  "display_id": {
    "display_value": "SOL-1",
    "value": "1"
  }
}

id (long)

用于唯一识别解决方案的标识符

id (long)
被视为较大值的数字

示例 

234759602834500

description (html)

解决方案内容

description (html)
HTML是一个可以使用HTML元素的文本区域。

示例 

<b>The content to be displayed</b>

topic (topic)

指示解决方案的主题 

topic (topic)
指示解决方案的主题

示例 

{
  "topic": {
    "name": "test-topic-name",
    "id": "100000000000033225"
  }
}

keywords (string)

指示属于解决方案的关键字

keywords (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

is_public (boolean)

指示解决方案是否对请求者可见。仅当解决方案的“approval_status”为“Approved”时，字段值可设置为“true”。

is_public (boolean)
布尔值，可能的值为true和false。

review_date (date)

指示解决方案需要复审的日期

review_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

operation_comment (string)

指示解决方案添加/修改时展示在历史中的评论

operation_comment (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

reset_ratings (boolean)

指示是否重置解决方案的喜欢和不喜欢计数

reset_ratings (boolean)
布尔值，可能的值为true和false。

has_user_group (boolean)

指示解决方案是否有用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

has_user_group (boolean)
布尔值，可能的值为true和false。

user_group_mapping (user_group)

指示可以访问解决方案的用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

user_group_mapping (user_group)
指示可以访问解决方案的用户组

示例 

{
  "user_group_mapping": [
    {
      "name": "User group 1",
      "id": "1000000000000224445"
    }
  ]
}

likes (long)read only

指示解决方案的喜欢次数 

likes (long)
被视为较大值的数字

示例 

234759602834500

dislikes (long)read only

指示解决方案的不喜欢次数 

dislikes (long)
被视为较大值的数字

示例 

234759602834500

no_of_hits (long)read only

解决方案的浏览次数 

no_of_hits (long)
被视为较大值的数字

示例 

234759602834500

private_comment_count (long)read only

指示解决方案的私密评论数

private_comment_count (long)
被视为较大值的数字

示例 

234759602834500

public_comment_count (long)read only

指示解决方案的公开评论数

public_comment_count (long)
被视为较大值的数字

示例 

234759602834500


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
 "solution": {    
  "name": "Solution Title Edited", 
  "description": "Solution Content Edited",
        "topic":{
    "id":"2504000000771301"
  },
  "approval_status": {
   "id": "2504000000006827"
  },
  "keywords":"keyword1 Edited,keyword2 Edited",
  "is_public": true,  
     "review_date": {
   "value": 1666981800000
  },
     "expiry_date": {
   "value": 1669401000000
  },
  "operation_comment": "test edit comment",
  "has_user_group":true,
  "user_group_mapping": [
   {
    "id": "2504000000752087"}

  ],
  "udf_fields":{
            "udf_long1": "1234",
            "udf_long2": "9876543210",
            "udf_date1": {
                "value": "1456464639051"
            },
            "udf_char1": "def@test.com",
            "udf_char2": "test char1"
  } 
   }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
 "solution": {    
  "name": "Solution Title Edited", 
  "description": "Solution Content Edited",
        "topic":{
    "id":"2504000000771301"
  },
  "approval_status": {
   "id": "2504000000006827"
  },
  "keywords":"keyword1 Edited,keyword2 Edited",
  "is_public": true,  
     "review_date": {
   "value": 1666981800000
  },
     "expiry_date": {
   "value": 1669401000000
  },
  "operation_comment": "test edit comment",
  "has_user_group":true,
  "user_group_mapping": [
   {
    "id": "2504000000752087"}

  ],
  "udf_fields":{
            "udf_long1": "1234",
            "udf_long2": "9876543210",
            "udf_date1": {
                "value": "1456464639051"
            },
            "udf_char1": "def@test.com",
            "udf_char2": "test char1"
  } 
   }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}"
$headers = @{"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
$input_data = @'
{
 "solution": {    
  "name": "Solution Title Edited", 
  "description": "Solution Content Edited",
        "topic":{
    "id":"2504000000771301"
  },
  "approval_status": {
   "id": "2504000000006827"
  },
  "keywords":"keyword1 Edited,keyword2 Edited",
  "is_public": true,  
     "review_date": {
   "value": 1666981800000
  },
     "expiry_date": {
   "value": 1669401000000
  },
  "operation_comment": "test edit comment",
  "has_user_group":true,
  "user_group_mapping": [
   {
    "id": "2504000000752087"}

  ],
  "udf_fields":{
            "udf_long1": "1234",
            "udf_long2": "9876543210",
            "udf_date1": {
                "value": "1456464639051"
            },
            "udf_char1": "def@test.com",
            "udf_char2": "test char1"
  } 
   }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
 "solution": {    
  "name": "Solution Title Edited", 
  "description": "Solution Content Edited",
        "topic":{
    "id":"2504000000771301"
  },
  "approval_status": {
   "id": "2504000000006827"
  },
  "keywords":"keyword1 Edited,keyword2 Edited",
  "is_public": true,  
     "review_date": {
   "value": 1666981800000
  },
     "expiry_date": {
   "value": 1669401000000
  },
  "operation_comment": "test edit comment",
  "has_user_group":true,
  "user_group_mapping": [
   {
    "id": "2504000000752087"}

  ],
  "udf_fields":{
            "udf_long1": "1234",
            "udf_long2": "9876543210",
            "udf_date1": {
                "value": "1456464639051"
            },
            "udf_char1": "def@test.com",
            "udf_char2": "test char1"
  } 
   }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "solution":{
        "id":"2504000000966021",
   "display_id": {
                display_value: "SOL-1", 
                value: "1"
            },
        "title":"Solution Title Edited",
        "description":"Solution Content Edited",
        "topic":{
        "parent_topic":null,
        "name":"Hardware",
        "id":"2504000000771301"
        },
        "approval_status":{
               "name":"Approved",
               "id":"2504000000006827"
          },
        "likes":8,
        "dislikes":2,
        "keywords":"keyword1 Edited,keyword2 Edited",
        "is_public":true,
        "review_date":{
            "display_value": "Oct 29, 2022",
            "value": "1666981800000"
        },
        "expiry_date":{
               "display_value":"Nov 26, 2022",
               "value":"1669401000000"
        },
        "attachments":[],
        "created_time":{
            "display_value":"Oct 22, 2021 02:39PM",
            "value":"1634893774413"
        },
        "last_updated_time":{
            "display_value":"Oct 25, 2021 02:12 PM",
            "value": "1635151345360"
        },
        "created_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
        "last_name":"User",
            "job_title":null
        },
        "last_updated_by":{
        "email_id":"test_mail@zmail.com",
        "is_technician":true,
        "sms_mail":"test_sms_mail@smsmail.com",
        "mobile":null,
        "user_scope":"0",
        "phone":null,
        "name":"Test User",
        "id":"2504000000098174",
        "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
        "is_vip_user":false,
        "department":null,
        "first_name":"Test",
        "last_name":"User",
        "job_title":null
        },
        "no_of_hits":15,
        "has_user_group":true,
        "user_group_mapping":[{
            "name":"User group 3",
             "id":"2504000000752087"
        }],
        "private_comment_count":2,
        "public_comment_count":3,
        "udf_fields":{
            "udf_long1": "1234",
            "udf_long2": "9876543210",
        "udf_date1": {
                "display_value": "Feb 26, 2016 11:00 AM",
                "value": "1456464639051"
            },
            "udf_char1": "def@test.com",
            "udf_char2": "test char1"
        },
        "problem_workaround":null,
        "problem_resolution":{
            "display_id":{
                "display_value":"PB-1",
                "value":"1"
            },
            "id":"2504000000117001",
            "title":"problem title."
        }
    }
}

获取解决方案

此操作帮助获取单个解决方案 必填字段：Solution ID

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}

属性

attachments （附件）
附加到解决方案的文件。最多可附加50个文件。

attachments （附件）
附加到解决方案的文件

示例 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

title (string)
用于唯一识别解决方案的名称 

title (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

approval_status (solution_status)
指示解决方案的状态 1. 未批准 2. 已批准 3. 待批准 4. 被拒绝 5. 已过期

approval_status (solution_status)
指示解决方案的批准状态

示例 

{
  "solution_status": {
    "name": "UnApproved",
    "id": "100000000000033155"
  }
}

expiry_date (date)
指示解决方案的过期日期

expiry_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

created_time （日期时间）read only
指示解决方案创建的时间

created_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

last_updated_time （日期时间）read only
指示解决方案最后更新时间

last_updated_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

更多属性 全部展开

created_by (technician)read only

指示创建解决方案的用户

created_by (technician)
指示创建解决方案的用户

示例 

{
  "created_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

last_updated_by (technician)read only

指示最后更新解决方案的用户

last_updated_by (technician)
指示最后更新解决方案的用户

示例 

{
  "last_updated_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

udf_fields （自定义字段）

保存与解决方案关联的用户自定义字段值

udf_fields （自定义字段）
保存与解决方案关联的用户自定义字段值

示例 

{
  "udf_fields": {
    "udf_long2": "1459402730964",
    "udf_long1": "1225",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "test char"
  }
}

display_id (sequence_number)read only

用于唯一识别解决方案的序列号

display_id (sequence_number)
解决方案的序列号

示例 

{
  "display_id": {
    "display_value": "SOL-1",
    "value": "1"
  }
}

id (long)

用于唯一识别解决方案的标识符

id (long)
被视为较大值的数字

示例 

234759602834500

description (html)

解决方案内容

description (html)
HTML是一个可以使用HTML元素的文本区域。

示例 

<b>The content to be displayed</b>

topic (topic)

指示解决方案的主题 

topic (topic)
指示解决方案的主题

示例 

{
  "topic": {
    "name": "test-topic-name",
    "id": "100000000000033225"
  }
}

keywords (string)

指示属于解决方案的关键字

keywords (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

is_public (boolean)

指示解决方案是否对请求者可见。仅当解决方案的“approval_status”为“Approved”时，字段值可设置为“true”。

is_public (boolean)
布尔值，可能的值为true和false。

review_date (date)

指示解决方案需要复审的日期

review_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

operation_comment (string)

指示解决方案添加/修改时展示在历史中的评论

operation_comment (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

reset_ratings (boolean)

指示是否重置解决方案的喜欢和不喜欢计数

reset_ratings (boolean)
布尔值，可能的值为true和false。

has_user_group (boolean)

指示解决方案是否有用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

has_user_group (boolean)
布尔值，可能的值为true和false。

user_group_mapping (user_group)

指示可以访问解决方案的用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

user_group_mapping (user_group)
指示可以访问解决方案的用户组

示例 

{
  "user_group_mapping": [
    {
      "name": "User group 1",
      "id": "1000000000000224445"
    }
  ]
}

likes (long)read only

指示解决方案的喜欢次数 

likes (long)
被视为较大值的数字

示例 

234759602834500

dislikes (long)read only

指示解决方案的不喜欢次数 

dislikes (long)
被视为较大值的数字

示例 

234759602834500

no_of_hits (long)read only

解决方案的浏览次数 

no_of_hits (long)
被视为较大值的数字

示例 

234759602834500

private_comment_count (long)read only

指示解决方案的私密评论数

private_comment_count (long)
被视为较大值的数字

示例 

234759602834500

public_comment_count (long)read only

指示解决方案的公开评论数

public_comment_count (long)
被视为较大值的数字

示例 

234759602834500


$ curl -G <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}\
      -X GET\
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};          
response = invokeurl
[
    url: url
    type: GET
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}  
$response = Invoke-RestMethod -Uri $url -Method get -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "solution":{
  "id":"2504000000966021",
        "display_id": {
   "display_value": "SOL-1", 
   "value": "1"
  },
  "title":"Solution Title",
  "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
  "topic":{
   "parent_topic":null,
   "name":"General",
   "id":"2504000000007971"
  },
  "approval_status":{
   "name":"Approved",
   "id":"2504000000006827"
  },
  "likes":8,
  "dislikes":2,
  "keywords":"keyword1,keyword2",
  "is_public":true,
  "review_date":{
   "display_value":"Oct 28, 2022",
   "value":"1666895400000"
  },
  "expiry_date":{
   "display_value":"Nov 25, 2022",
   "value":"1669314600000"
  },
  "attachments":[],
        "created_time":{
            "display_value":"Oct 22, 2021 02:39PM",
            "value":"1634893774413"
        },
  "last_updated_time":{
   "display_value":"Oct 22, 2021 04:18 PM",
   "value":"1634899733610"
  },
        "created_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
   "last_name":"User",
            "job_title":null
        },
        "last_updated_by":{
   "email_id":"test_mail@zmail.com",
   "is_technician":true,
   "sms_mail":"test_sms_mail@smsmail.com",
   "mobile":null,
   "user_scope":"0",
   "phone":null,
   "name":"Test User",
   "id":"2504000000098174",
   "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
   "is_vip_user":false,
   "department":null,
   "first_name":"Test",
        "last_name":"User",
   "job_title":null
  },
  "no_of_hits":15,
  "has_user_group":true,
  "user_group_mapping":[
   {
    "name":"User group 1",
    "id":"2504000000117111"
   },{
    "name":"user group 2",
    "id":"2504000000752081"
   }
  ],
        "private_comment_count":2,
        "public_comment_count":3,
  "udf_fields":{
            "udf_long1": "1225",
            "udf_long2": "1459402730964",
        "udf_date1": {
                "display_value": "Feb 26, 2016 11:00 AM",
                "value": "1456464639051"
            },
            "udf_char1": "abc@test.com",
            "udf_char2": "test char"
  },
        "problem_workaround":null,
        "problem_resolution":{
            "display_id":{
                "display_value":"PB-1",
                "value":"1"
            },
            "id":"2504000000117001",
            "title":"problem title."
        }
    }
}

获取解决方案列表

此操作帮助获取所有解决方案列表

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions

属性

expiry_date (date)
指示解决方案的过期日期

expiry_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

title (string)
用于唯一识别解决方案的名称 

title (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

attachments （附件）
附加到解决方案的文件。最多可附加50个文件。

attachments （附件）
附加到解决方案的文件

示例 

{
  "attachments": [
    {
      "content_type": "application/x-unknown-mime-type",
      "size": "36171",
      "file_id": "4001",
      "name": "test_file.txt"
    }
  ]
}

display_id (sequence_number)read only
用于唯一识别解决方案的序列号

display_id (sequence_number)
解决方案的序列号

示例 

{
  "display_id": {
    "display_value": "SOL-1",
    "value": "1"
  }
}

approval_status (solution_status)
指示解决方案的状态 1. 未批准 2. 已批准 3. 待批准 4. 被拒绝 5. 已过期

approval_status (solution_status)
指示解决方案的批准状态

示例 

{
  "solution_status": {
    "name": "UnApproved",
    "id": "100000000000033155"
  }
}

udf_fields （自定义字段）
保存与解决方案关联的用户自定义字段值

udf_fields （自定义字段）
保存与解决方案关联的用户自定义字段值

示例 

{
  "udf_fields": {
    "udf_long2": "1459402730964",
    "udf_long1": "1225",
    "udf_date1": {
      "display_value": "Feb 26, 2016 11:00 AM",
      "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "test char"
  }
}

更多属性 全部展开

last_updated_by (technician)read only

指示最后更新解决方案的用户

last_updated_by (technician)
指示最后更新解决方案的用户

示例 

{
  "last_updated_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

created_by (technician)read only

指示创建解决方案的用户

created_by (technician)
指示创建解决方案的用户

示例 

{
  "created_by": {
    "email_id": "test_user@zmail.com",
    "name": "test_user",
    "id": "234567890123456"
  }
}

last_updated_time （日期时间）read only

指示解决方案最后更新时间

last_updated_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

created_time （日期时间）read only

指示解决方案创建的时间

created_time （日期时间）
作为 JSON 对象表示日期/时间。包含 value 和 display_value 属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

id (long)

用于唯一识别解决方案的标识符

id (long)
被视为较大值的数字

示例 

234759602834500

description (html)

解决方案内容

description (html)
HTML是一个可以使用HTML元素的文本区域。

示例 

<b>The content to be displayed</b>

topic (topic)

指示解决方案的主题 

topic (topic)
指示解决方案的主题

示例 

{
  "topic": {
    "name": "test-topic-name",
    "id": "100000000000033225"
  }
}

keywords (string)

指示属于解决方案的关键字

keywords (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

is_public (boolean)

指示解决方案是否对请求者可见。仅当解决方案的“approval_status”为“Approved”时，字段值可设置为“true”。

is_public (boolean)
布尔值，可能的值为true和false。

review_date (date)

指示解决方案需要复审的日期

review_date (date)
作为JSON对象表示的日期。包含value和display_value属性。

value ：以长格式表示的时间（自1970年1月1日起的毫秒数）。

display_value ：以用户个性化格式显示的可读时间。如果未个性化，则使用默认格式。

operation_comment (string)

指示解决方案添加/修改时展示在历史中的评论

operation_comment (string)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

reset_ratings (boolean)

指示是否重置解决方案的喜欢和不喜欢计数

reset_ratings (boolean)
布尔值，可能的值为true和false。

has_user_group (boolean)

指示解决方案是否有用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

has_user_group (boolean)
布尔值，可能的值为true和false。

user_group_mapping (user_group)

指示可以访问解决方案的用户组。仅当“is_public”字段值为true时，字段数据可添加或修改。

user_group_mapping (user_group)
指示可以访问解决方案的用户组

示例 

{
  "user_group_mapping": [
    {
      "name": "User group 1",
      "id": "1000000000000224445"
    }
  ]
}

likes (long)read only

指示解决方案的喜欢次数 

likes (long)
被视为较大值的数字

示例 

234759602834500

dislikes (long)read only

指示解决方案的不喜欢次数 

dislikes (long)
被视为较大值的数字

示例 

234759602834500

no_of_hits (long)read only

解决方案的浏览次数 

no_of_hits (long)
被视为较大值的数字

示例 

234759602834500

private_comment_count (long)read only

指示解决方案的私密评论数

private_comment_count (long)
被视为较大值的数字

示例 

234759602834500

public_comment_count (long)read only

指示解决方案的公开评论数

public_comment_count (long)
被视为较大值的数字

示例 

234759602834500


$ curl -G <service domain|custom domain>/app/<portal>/api/v3/solutions\
      -X GET\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      --data-urlencode input_data='{}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {};
params = {"input_data":input_data};           
response = invokeurl
[
    url: url
    type: GET
    parameters:params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'{}'@
$data = @{ 'input_data' = $input_data}    
$response = Invoke-RestMethod -Uri $url -Method get -Body $data -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{}'''       
url += "?" + urlencode({"input_data":input_data})
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": [
    {
      "status_code": 2000,
      "status": "success"
    }
  ],
  "list_info": {
    "has_more_rows": true,
    "row_count": 3
  },
  "solutions": [
    {
      "id": "2504000000966021",
      "display_id": {
        "display_value": "SOL-1",
        "value": "1"
      },
      "title": "Solution Title",
      "description": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /></div></div>",
      "topic": {
        "parent_topic": null,
        "name": "General",
        "id": "2504000000007971"
      },
      "approval_status": {
        "name": "Approved",
        "id": "2504000000006827"
      },
      "likes": 8,
      "dislikes": 2,
      "keywords": "keyword1,keyword2",
      "is_public": true,
      "review_date": {
        "display_value": "Oct 28, 2022",
        "value": "1666895400000"
      },
      "expiry_date": {
        "display_value": "Nov 25, 2022",
        "value": "1669314600000"
      },
      "created_time": {
        "display_value": "Oct 22, 2021 02:39PM",
        "value": "1634893774413"
      },
      "last_updated_time": {
        "display_value": "Oct 22, 2021 04:18 PM",
        "value": "1634899733610"
      },
      "created_by": {
        "email_id": "test_mail@zmail.com",
        "is_technician": true,
        "sms_mail": "test_sms_mail@smsmail.com",
        "mobile": null,
        "user_scope": "0",
        "phone": null,
        "name": "Test User",
        "id": "2504000000098174",
        "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
        "is_vip_user": false,
        "department": null,
        "first_name": "Test",
        "last_name": "User",
        "job_title": null
      },
      "last_updated_by": {
        "email_id": "test_mail@zmail.com",
        "is_technician": true,
        "sms_mail": "test_sms_mail@smsmail.com",
        "mobile": null,
        "user_scope": "0",
        "phone": null,
        "name": "Test User",
        "id": "2504000000098174",
        "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
        "is_vip_user": false,
        "department": null,
        "first_name": "Test",
        "last_name": "User",
        "job_title": null
      },
      "no_of_hits": 15,
      "has_user_group": true,
      "private_comment_count": 2,
      "public_comment_count": 3,
      "udf_fields": {
        "udf_long1": "1225",
        "udf_long2": "1459402730964",
        "udf_date1": {
          "display_value": "Feb 26, 2016 11:00 AM",
          "value": "1456464639051"
        },
        "udf_char1": "abc@test.com",
        "udf_char2": "test char"
      }
    },
    {
      "id": "2504000000134047",
      "display_id": {
        "display_value": "SOL-2",
        "value": "2"
      },
      "title": "Solution Title2",
      "description": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content 2<br /></div></div>",
      "topic": {
        "parent_topic": null,
        "name": "General",
        "id": "2504000000007971"
      },
      "approval_status": {
        "name": "Approved",
        "id": "2504000000006827"
      },
      "likes": 8,
      "dislikes": 2,
      "keywords": "keyword3,keyword4",
      "is_public": true,
      "review_date": {
        "display_value": "Oct 28, 2022",
        "value": "1666895400000"
      },
      "expiry_date": {
        "display_value": "Nov 25, 2022",
        "value": "1669314600000"
      },
      "created_time": {
        "display_value": "Aug 8, 2019 07:27 PM",
        "value": "1565272629702"
      },
      "last_updated_time": {
        "display_value": "Oct 22, 2021 04:18 PM",
        "value": "1634899733610"
      },
      "created_by": {
        "email_id": "test_mail@zmail.com",
        "is_technician": true,
        "sms_mail": "test_sms_mail@smsmail.com",
        "mobile": null,
        "user_scope": "0",
        "phone": null,
        "name": "Test User",
        "id": "2504000000098174",
        "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
        "is_vip_user": false,
        "department": null,
        "first_name": "Test",
        "last_name": "User",
        "job_title": null
      },
      "last_updated_by": {
        "email_id": "test_mail@zmail.com",
        "is_technician": true,
        "sms_mail": "test_sms_mail@smsmail.com",
        "mobile": null,
        "user_scope": "0",
        "phone": null,
        "name": "Test User",
        "id": "2504000000098174",
        "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
        "is_vip_user": false,
        "department": null,
        "first_name": "Test",
        "last_name": "User",
        "job_title": null
      },
      "no_of_hits": 20,
      "has_user_group": true,
      "private_comment_count": 2,
      "public_comment_count": 3,
      "udf_fields": {
        "udf_long1": "9876",
        "udf_long2": "1459402730964",
        "udf_date1": {
          "display_value": "Feb 26, 2016 11:00 AM",
          "value": "1456464639051"
        },
        "udf_char1": "abc@test.com",
        "udf_char2": "test char"
      }
    },
    {
      "id": "2504000000134047",
      "display_id": {
        "display_value": "SOL-3",
        "value": "3"
      },
      "title": "Solution Title3",
      "description": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content 3<br /></div></div>",
      "topic": {
        "parent_topic": null,
        "name": "General",
        "id": "2504000000007971"
      },
      "approval_status": {
        "name": "UnApproved",
        "id": "2504000000006827"
      },
      "likes": 5,
      "dislikes": 1,
      "keywords": "keyword5,keyword6",
      "is_public": false,
      "review_date": {
        "display_value": "Oct 28, 2022",
        "value": "1666895400000"
      },
      "expiry_date": {
        "display_value": "Nov 25, 2022",
        "value": "1669314600000"
      },
      "created_time": {
        "display_value": "Apr 16, 2021 06:33 PM",
        "value": "1618578183981"
      },
      "last_updated_time": {
        "display_value": "Oct 22, 2021 04:18 PM",
        "value": "1634899733610"
      },
      "created_by": {
        "email_id": "test_mail@zmail.com",
        "is_technician": true,
        "sms_mail": "test_sms_mail@smsmail.com",
        "mobile": null,
        "user_scope": "0",
        "phone": null,
        "name": "Test User",
        "id": "2504000000098174",
        "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
        "is_vip_user": false,
        "department": null,
        "first_name": "Test",
        "last_name": "User",
        "job_title": null
      },
      "last_updated_by": {
        "email_id": "test_mail@zmail.com",
        "is_technician": true,
        "sms_mail": "test_sms_mail@smsmail.com",
        "mobile": null,
        "user_scope": "0",
        "phone": null,
        "name": "Test User",
        "id": "2504000000098174",
        "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
        "is_vip_user": false,
        "department": null,
        "first_name": "Test",
        "last_name": "User",
        "job_title": null
      },
      "no_of_hits": 20,
      "has_user_group": false,
      "private_comment_count": 0,
      "public_comment_count": 0,
      "udf_fields": {
        "udf_long1": "9876",
        "udf_long2": "1459402730964",
        "udf_date1": {
          "display_value": "Feb 26, 2016 11:00 AM",
          "value": "1456464639051"
        },
        "udf_char1": "abc@test.com",
        "udf_char2": "test char"
      }
    }
  ]
}

删除解决方案

此操作允许您删除解决方案。必填字段：Solution ID

Url

api/v3/solutions/{solution_id}


$ curl api/v3/solutions/{solution_id}\
      -X DELETE\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
response = invokeurl
[
    url: url
    type: DELETE
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$response = Invoke-RestMethod -Uri $url -Method delete -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers,method="DELETE")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  }
}

拒绝解决方案

此操作帮助您拒绝解决方案。必填字段：1.Solution ID

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_reject


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_reject\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "solution": {
        "operation_comment": "Reject test comment",
         "reset_ratings": true
    }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_reject";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "solution": {
        "operation_comment": "Reject test comment",
         "reset_ratings": true
    }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_reject"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
    "solution": {
        "operation_comment": "Reject test comment",
         "reset_ratings": true
    }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_reject"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "solution": {
        "operation_comment": "Reject test comment",
         "reset_ratings": true
    }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "solution":{
        "id":"2504000000966021",
   "display_id": {
                "display_value": "SOL-1", 
                "value": "1"
            },
        "title":"Solution Title",
        "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "parent_topic":null,
            "name":"General",
            "id":"2504000000007971"
        },
        "approval_status":{
            "name":"Rejected",
            "id": "2504000000006831"
        },
        "likes":0,
        "dislikes":0,
        "keywords":"keyword1,keyword2",
        "is_public":true,
        "review_date":{
            "display_value":"Oct 28, 2022",
            "value":"1666895400000"
        },
        "expiry_date":{
             "display_value":"Nov 25, 2022",
             "value":"1669314600000"
         },
         "attachments":[],
          "created_time":{
               "display_value":"Oct 22, 2021 02:39PM",
               "value":"1634893774413"
          },
        "last_updated_time":{
             "display_value":"Oct 22, 2021 04:18 PM",
            "value":"1634899733610"
        },
          "created_by":{
               "email_id":"test_mail@zmail.com",
               "is_technician":true,
               "sms_mail":"test_sms_mail@smsmail.com",
               "mobile":null,
               "user_scope":"0",
               "phone":null,
               "name":"Test User",
               "id":"2504000000098174",
               "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
               "is_vip_user":false,
               "department":null,
               "first_name":"Test",
               "last_name":"User",
               "job_title":null
          },
        "last_updated_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
            "last_name":"User",
            "job_title":null
        },
        "no_of_hits":15,
        "has_user_group":true,
        "user_group_mapping":[
            {
                    "name":"User group 1",
                    "id":"2504000000117111"
            },{
                    "name":"user group 2",
                    "id":"2504000000752081"
            }
          ],
          "private_comment_count":2,
           "public_comment_count":3,
           "udf_fields":{
            "udf_long1": "1225",
            "udf_long2": "1459402730964",
            "udf_date1": {
                "display_value": "Feb 26, 2016 11:00 AM",
                "value": "1456464639051"
            },
            "udf_char1": "abc@test.com",
            "udf_char2": "test char"
                 },
          "problem_workaround":null,
          "problem_resolution":{
               "display_id":{
                "display_value":"PB-1",
                "value":"1"
               },
               "id":"2504000000117001",
               "title":"problem title."
          }
    }
}

查看更多

赞同解决方案

此操作帮助您点赞解决方案 必填字段：Solution ID

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_like


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_like\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_like";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_like"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_like"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
 "response_status": {
  "status_code": 2000,
  "status": "success"
    },
 "solution":{
        "id":"2504000000966021",
   "display_id": {
                "display_value": "SOL-1", 
                "value": "1"
            },
        "title":"Solution Title",
        "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "parent_topic":null,
            "name":"General",
            "id":"2504000000007971"
        },
        "approval_status":{
            "name":"Approved",
            "id":"2504000000006827"
        },
        "likes":1,
        "dislikes":0,
        "keywords":"keyword1,keyword2",
        "is_public":true,
        "review_date":{
            "display_value":"Oct 28, 2022",
            "value":"1666895400000"
        },
        "expiry_date":{
             "display_value":"Nov 25, 2022",
             "value":"1669314600000"
         },
         "attachments":[],
        "created_time":{
            "display_value":"Oct 22, 2021 02:39PM",
             "value":"1634893774413"
        },
        "last_updated_time":{
             "display_value":"Oct 22, 2021 04:18 PM",
            "value":"1634899733610"
        },
        "created_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
             "last_name":"User",
            "job_title":null
        },
        "last_updated_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
            "last_name":"User",
            "job_title":null
        },
        "no_of_hits":15,
        "has_user_group":true,
        "user_group_mapping":[
            {
                    "name":"User group 1",
                    "id":"2504000000117111"
            },{
                    "name":"user group 2",
                    "id":"2504000000752081"
            }
          ],
        "private_comment_count":2,
        "public_comment_count":3,
        "udf_fields":{
            "udf_long1": "1225",
            "udf_long2": "1459402730964",
            "udf_date1": {
                "display_value": "Feb 26, 2016 11:00 AM",
                "value": "1456464639051"
            },
            "udf_char1": "abc@test.com",
            "udf_char2": "test char"
         },
        "problem_workaround":null,
        "problem_resolution":{
            "display_id":{
                    "display_value":"PB-1",
                "value":"1"
        },
        "id":"2504000000117001",
        "title":"problem title."
        }
    }
}

查看更多

将解决方案与另一解决方案关联

此操作帮助您将一个解决方案与另一个解决方案关联 必填字段：Solution ID

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations\
      -X POST\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "relations": [
        {
            "child_solution": {"id": "2504000000269005"}
        },
        {
            "child_solution": {"id": "2504000000635003"}
        }
    ]
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "relations": [
        {
            "child_solution": {"id": "2504000000269005"}
        },
        {
            "child_solution": {"id": "2504000000635003"}
        }
    ]
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: POST
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations"
$headers = @{"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
$input_data = @'
{
    "relations": [
        {
            "child_solution": {"id": "2504000000269005"}
        },
        {
            "child_solution": {"id": "2504000000635003"}
        }
    ]
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method post -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "relations": [
        {
            "child_solution": {"id": "2504000000269005"}
        },
        {
            "child_solution": {"id": "2504000000635003"}
        }
    ]
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="POST")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status":[
        {
            "status_code":2000,
            "id":"2504000000966071",
            "status":"success"
        },{
            "status_code":2000,
            "id":"2504000000966073",
            "status":"success"
        }
    ],
    "relations":[
        {
            "child_solution":{
                "display_id": {
                    "display_value": "SOL-2", "value": "2"
                },
            "approval_status":{"id":"2504000000006827"},
                "id":"2504000000269005",
                "title":"Solution title 2."
            },
            "id":"2504000000966071",
            "parent_solution":{
                "display_id": {
        "display_value": "SOL-1", "value": "1"
    },
            "approval_status":{"id":"2504000000006827"},
                "id":"2504000000966021",
                "title":"Solution Title"
            }
        },{
            "child_solution":{
                "display_id": {
        "display_value": "SOL-3", "value": "3"
    },
            "approval_status":{"id":"2504000000006825"},
                "id":"2504000000635003",
                "title":"Solution title 3"
            },
            "id":"2504000000966073",
            "parent_solution":{
                "display_id": {
        "display_value": "SOL-1", "value": "1"
    },  
            "approval_status":{"id":"2504000000006827"},
                "id":"2504000000966021",
                "title":"Solution Title"
            }
        }
    ]
}

查看更多

获取与解决方案关联的所有解决方案列表

此操作帮助您获取与某解决方案关联的所有解决方案列表 必填字段：1.Solution id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations


$ curl -G <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations\
      -X GET\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
response = invokeurl
[
    url: url
    type: GET
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$response = Invoke-RestMethod -Uri $url -Method get -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{   
    "response_status":[{
        "status_code":2000,
        "status":"success"
    }],
    "list_info":{
        "has_more_rows":false,
        "row_count":2
    },
    "relations":[
  {
    "child_solution":{
        "display_id": {
        "display_value": "SOL-2", "value": "2"
    },
            "approval_status":{"id":"2504000000006827"},
        "id":"2504000000269005",
        "title":"Solution title 2."
    },
    "id":"2504000000966071",
    "parent_solution":{
        "display_id": {
        "display_value": "SOL-1", "value": "1"
    },
            "approval_status":{"id":"2504000000006827"},
        "id":"2504000000966021",
        "title":"Solution Title"
    }
  },{
    "child_solution":{
                "display_id": {
        "display_value": "SOL-3", "value": "3"
    },
    "approval_status":{"id":"2504000000006825"},
    "id":"2504000000635003",
        "title":"Solution title 3"
  },
  "id":"2504000000966073",
  "parent_solution":{
            "display_id": {
    "display_value": "SOL-1", "value": "1"
   },
    "approval_status":{"id":"2504000000006827"},
    "id":"2504000000966021",
    "title":"Solution Title"
    }
  }
 ]
}

查看更多

获取解决方案中的所有评论列表

此操作帮助您获取解决方案中的所有评论列表 必填字段：Solution Id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments


$ curl -G <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments\
      -X GET\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
response = invokeurl
[
    url: url
    type: GET
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$response = Invoke-RestMethod -Uri $url -Method get -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status":[{
        "status_code":2000,
        "status":"success"
    }],
    "list_info":{
        "has_more_rows":false,
        "start_index":1,
        "row_count":1
    },
    "comments":[
        {           
            "id":"2504000000966077", 
      "comment":"Test comment Edited",
      "is_public":true,
          "solution":{
                  "display_id": {
        "display_value": "SOL-1", "value": "1"
      },
               "approval_status":{
                    "id":"2504000000006827"
                    },
               "id":"2504000000966021",
               "title":"Solution Title"
          },
      "created_time":{
          "display_value":"Oct 25, 2021 01:17 PM",
          "value":"1635148045041"
      },
         "updated_time":{
                   "display_value": "Oct 25, 2021 01:26 PM", 
                   "value": "1635148585334"
              },
      "user":{
       "email_id":"test_mail@zmail.com",
       "is_technician":true,
       "sms_mail":"test_sms_mail@smsmail.com",
       "mobile":null,
       "user_scope":"0",
       "phone":null,
       "name":"Test User",
       "id":"2504000000098174",
       "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
       "is_vip_user":false,
       "department":null,
       "first_name":"Test",
                    "last_name":"User",
       "job_title":null
      }
    }
    ]
}

查看更多

编辑解决方案中的评论

此操作帮助您编辑解决方案中的评论 必填字段：Solution Id Solution Comment Id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments/{solution_comment_id}


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments/{solution_comment_id}\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "solution_comment": {
        "comment": "Test comment Edited", 
        "is_public": true
    }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments/{solution_comment_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "solution_comment": {
        "comment": "Test comment Edited", 
        "is_public": true
    }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments/{solution_comment_id}"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
    "solution_comment": {
        "comment": "Test comment Edited", 
        "is_public": true
    }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments/{solution_comment_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "solution_comment": {
        "comment": "Test comment Edited", 
        "is_public": true
    }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status":{
        "status_code":2000,
        "status":"success"
    },
    "solution_comment":{
        "id":"2504000000966077",    
        "comment":"Test comment Edited",
        "is_public":true,
    "solution":{
            "display_id": {
    "display_value": "SOL-1", "value": "1"
   },
        "approval_status":{"id":"2504000000006827"},
        "id":"2504000000966021",
        "title":"Solution Title"
     },
        "created_time":{
            "display_value":"Oct 25, 2021 01:17 PM",
            "value":"1635148045041"
        },
        "updated_time":{
   "display_value": "Oct 25, 2021 01:26 PM", 
   "value": "1635148585334"
  },
        "user":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
    "last_name":"User",
            "job_title":null
        }
    }
}

查看更多

删除解决方案中的评论

此操作帮助您删除解决方案中的评论 必填字段：Solution Id Solution Comment Id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations/{solution_comment_id}


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations/{solution_comment_id}\
      -X DELETE\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations/{solution_comment_id}";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
response = invokeurl
[
    url: url
    type: DELETE
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations/{solution_comment_id}"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$response = Invoke-RestMethod -Uri $url -Method delete -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations/{solution_comment_id}"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers,method="DELETE")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  }
}

查看更多

添加评论到解决方案

此操作帮助您向解决方案添加评论 必填字段：1.Solution id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments\
      -X POST\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "solution_comment": {
        "comment": "Test comment", 
        "is_public": true
    }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "solution_comment": {
        "comment": "Test comment", 
        "is_public": true
    }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: POST
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments"
$headers = @{"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
$input_data = @'
{
    "solution_comment": {
        "comment": "Test comment", 
        "is_public": true
    }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method post -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/comments"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "solution_comment": {
        "comment": "Test comment", 
        "is_public": true
    }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="POST")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status":{
        "status_code":2000,
        "status":"success"
    },
    "solution_comment":{
        "id":"2504000000966077", 
  "comment":"Test comment",
  "is_public":true,
      "solution":{
              "display_id": {
            "display_value": "SOL-1", "value": "1"
            },
           "approval_status":{"id":"2504000000006827"},
           "id":"2504000000966021",
           "title":"Solution Title"
      },
  "created_time":{
      "display_value":"Oct 25, 2021 01:17 PM",
      "value":"1635148045041"
  },
  "updated_time":null,
        "user":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
         "last_name":"User",
            "job_title":null
        }
    }
}

查看更多

解除解决方案与另一解决方案的关联

此操作帮助您解除解决方案之间的关联 必填字段：Solution Id 注意：在表单数据中提供{ids : solution_id(s)}

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations\
      -X DELETE\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
response = invokeurl
[
    url: url
    type: DELETE
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$response = Invoke-RestMethod -Uri $url -Method delete -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/relations"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers,method="DELETE")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
  "response_status": {
    "status_code": 2000,
    "status": "success"
  }
}

查看更多

不赞同解决方案

此操作帮助您不喜欢解决方案 必填字段：1.Solution id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_dislike


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_dislike\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_dislike";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_dislike"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_dislike"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "solution":{
        "id":"2504000000966021",
   "display_id": {
                "display_value": "SOL-1", 
                "value": "1"
            },
        "title":"Solution Title",
        "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "parent_topic":null,
            "name":"General",
            "id":"2504000000007971"
        },
        "approval_status":{
            "name":"Approved",
            "id":"2504000000006827"
        },
        "likes":0,
        "dislikes":1,
        "keywords":"keyword1,keyword2",
        "is_public":true,
        "review_date":{
            "display_value":"Oct 28, 2022",
            "value":"1666895400000"
        },
        "expiry_date":{
             "display_value":"Nov 25, 2022",
             "value":"1669314600000"
         },
         "attachments":[],
         "created_time":{
            "display_value":"Oct 22, 2021 02:39PM",
            "value":"1634893774413"
        },
        "last_updated_time":{
            "display_value":"Oct 22, 2021 04:18 PM",
            "value":"1634899733610"
        },
        "created_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
             "last_name":"User",
            "job_title":null
        },
        "last_updated_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
            "last_name":"User",
            "job_title":null
        },
        "no_of_hits":15,
        "has_user_group":true,
        "user_group_mapping":[
            {
                    "name":"User group 1",
                    "id":"2504000000117111"
           },{
                    "name":"user group 2",
                    "id":"2504000000752081"
           }
          ],
        "private_comment_count":2,
        "public_comment_count":3,
         "udf_fields":{
            "udf_long1": "1225",
            "udf_long2": "1459402730964",
            "udf_date1": {
                "display_value": "Feb 26, 2016 11:00 AM",
                "value": "1456464639051"
            },
            "udf_char1": "abc@test.com",
            "udf_char2": "test char"
         },
        "problem_workaround":null,
        "problem_resolution":{
            "display_id":{
                    "display_value":"PB-1",
                "value":"1"
        },
        "id":"2504000000117001",
        "title":"problem title."
        }
    }
}

查看更多

批准解决方案

此操作帮助您批准解决方案 必填字段：Solution ID

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_approve


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_approve\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "solution": {
        "operation_comment": "Approve test comment",
         "reset_ratings": true
    }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_approve";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "solution": {
        "operation_comment": "Approve test comment",
         "reset_ratings": true
    }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_approve"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
    "solution": {
        "operation_comment": "Approve test comment",
         "reset_ratings": true
    }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_approve"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "solution": {
        "operation_comment": "Approve test comment",
         "reset_ratings": true
    }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
 "response_status": {
  "status_code": 2000,
  "status": "success"
    },
 "solution":{
        "id":"2504000000966021",
      "display_id": {
                "display_value": "SOL-1", 
                "value": "1"
            },
        "title":"Solution Title",
        "description":"<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /><\/div><\/div>",
        "topic":{
             "parent_topic":null,
            "name":"General",
            "id":"2504000000007971"
        },
        "approval_status":{
            "name":"Approved",
            "id":"2504000000006827"
        },
        "likes":0,
        "dislikes":0,
        "keywords":"keyword1,keyword2",
        "is_public":true,
        "review_date":{
            "display_value":"Oct 28, 2022",
            "value":"1666895400000"
        },
        "expiry_date":{
             "display_value":"Nov 25, 2022",
             "value":"1669314600000"
         },
         "attachments":[],
  "created_time":{
   "display_value":"Oct 22, 2021 02:39PM",
   "value":"1634893774413"
  },
        "last_updated_time":{
             "display_value":"Oct 22, 2021 04:18 PM",
            "value":"1634899733610"
        },
  "created_by":{
   "email_id":"test_mail@zmail.com",
   "is_technician":true,
   "sms_mail":"test_sms_mail@smsmail.com",
   "mobile":null,
   "user_scope":"0",
   "phone":null,
   "name":"Test User",
   "id":"2504000000098174",
   "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
   "is_vip_user":false,
   "department":null,
   "first_name":"Test",
             "last_name":"User",
   "job_title":null
  },
  "last_updated_by":{
            "email_id":"test_mail@zmail.com",
            "is_technician":true,
            "sms_mail":"test_sms_mail@smsmail.com",
            "mobile":null,
            "user_scope":"0",
            "phone":null,
            "name":"Test User",
            "id":"2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user":false,
            "department":null,
            "first_name":"Test",
    "last_name":"User",
            "job_title":null
        },
        "no_of_hits":15,
        "has_user_group":true,
        "user_group_mapping":[
            {
                    "name":"User group 1",
                    "id":"2504000000117111"
               },{
                    "name":"user group 2",
                    "id":"2504000000752081"
               }
              ],
  "private_comment_count":2,
   "public_comment_count":3,
         "udf_fields":{
   "udf_long1": "1225",
    "udf_long2": "1459402730964",
    "udf_date1": {
    "display_value": "Feb 26, 2016 11:00 AM",
    "value": "1456464639051"
    },
    "udf_char1": "abc@test.com",
    "udf_char2": "test char"
         },
  "problem_workaround":null,
  "problem_resolution":{
   "display_id":{
    "display_value":"PB-1",
    "value":"1"
   },
   "id":"2504000000117001",
   "title":"problem title."
  }
 }
}

查看更多

为解决方案上传附件

此操作帮助您为解决方案添加附件。必填字段：1.Solution id 注意：在表单数据中提供{filename : file_name}

必填字段：filename

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_uploads

属性

filename (FILE)
上传文件的路径必须以’@’开头。

filename (FILE)
上传文件的名称。

示例 

test-document.txt

addtoattachment (BOOLEAN)
指示是否将文件作为附件添加到关联实体。

addtoattachment (BOOLEAN)
布尔值，可能的值为true和false。

示例 

True or False

files (FILES)
包含文件的详细信息。
show attribute

files (FILES)
包含已上传文件的信息。

示例 

{
  "size": "601",
  "content_type": "application/unknown-mime-type",
  "file_id": "6003",
  "name": "test-document.txt",
  "content_url": "<file path>"
  "id": "17322245500049868"
}

size (LONG)
上传文件的大小。

size (LONG)
被视为较大值的数字

示例 

234759602834500

content_type (STRING)
文件内容的类型。

content_type (STRING)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

file_id (LONG)
file_id用于将该文件作为附件添加到实体

file_id (LONG)
被视为较大值的数字

示例 

234759602834500

name (STRING)
文件的名称。

name (STRING)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content

content_url (STRING)
上传文件的URL。

content_url (STRING)
纯文本格式。不允许富文本或换行符。

示例 

Sample Content


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_uploads
      -X POST
      -H "Accept: application/vnd.manageengine.sdp.v3+json"
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
      -H "Content-Type: multipart/form-data"
      -F "filename=@local_file_path" -F "addtoattachment=true"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_uploads";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "multipart/form-data",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
file_list = List();
param1 = {"paramName":"filename", "content":"local_file_path"};   
file_list.add(param1);                 
response = invokeurl
[
    url: url
    type: POST
    headers: headers
    files: file_list 
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_uploads"
$filePath = "local_file_path"                    
$addtoattachment = "true"

$boundary = [System.Guid]::NewGuid().ToString()
$headers = @{
    "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "multipart/form-data; boundary=`"$boundary`""
}

$content = [System.Text.Encoding]::GetEncoding('iso-8859-1').GetString([System.IO.File]::ReadAllBytes($filePath))
$body = (
    "--$boundary",
    "Content-Disposition: form-data; name=`"addtoattachment`"`r`n",
    "$addtoattachment",
    "--$boundary",
    "Content-Disposition: form-data; name=`"filename`"; filename=`"$(Split-Path $filePath -Leaf)`"",
    "Content-Type: $([System.Web.MimeMapping]::GetMimeMapping($filePath))`r`n",
    $content,
    "--$boundary--`r`n"
) -join "`r`n"
$response = Invoke-RestMethod -Uri $url -Method post -Headers $headers -Body $body
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.request import Request,urlopen
import mimetypes
import ntpath
import uuid

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_uploads"
file_path = "local_file_path"
add_to_attachments = "true"

boundary = uuid.uuid4()
headers = {
    "Content-Type": f"multipart/form-data; boundary={boundary}",
    "Accept": "application/vnd.manageengine.sdp.v3+json",
    "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx",
}

with open(file_path, "rb") as f:
    content = f.read()
body = (
    bytes(f'--{boundary}\r\nContent-Disposition: form-data; name="addtoattachment"\r\n\r\n{add_to_attachments}\r\n', "utf-8")
    + bytes(f'--{boundary}\r\nContent-Disposition: form-data; name="filename"; filename="{ntpath.basename(file_path)}"\r\nContent-Type: {mimetypes.guess_type(file_path)[0] or "application/octet-stream"}\r\n\r\n', "utf-8")
    + content
    + bytes(f"\r\n--{boundary}--", "utf-8")
)

httprequest = Request(url, data=body, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode("utf-8"))
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": [
        {
            "status_code": 2000,
            "status": "success"
        }
    ],
    "files": [
        {
            "content_type": "image/jpeg",
            "size": "241480",
            "file_id": "2002",
            "name": "00f13d1f7cd9ca47c8eb4b6fdb89b0ee.jpg",
            "content_url": "/solutions/_uploads/2002"
        }
    ]
}

查看更多

发布解决方案

此操作帮助您发布解决方案 必填字段：Solution ID

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_publish


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_publish\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "solution": {
        "has_user_group": true,
        "user_group_mapping": [
            {
                "id": "2504000000117111"
            },
            {
                "id": "2504000000752081"
            }
        ]
    }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_publish";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "solution": {
        "has_user_group": true,
        "user_group_mapping": [
            {
                "id": "2504000000117111"
            },
            {
                "id": "2504000000752081"
            }
        ]
    }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_publish"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
    "solution": {
        "has_user_group": true,
        "user_group_mapping": [
            {
                "id": "2504000000117111"
            },
            {
                "id": "2504000000752081"
            }
        ]
    }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/_publish"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "solution": {
        "has_user_group": true,
        "user_group_mapping": [
            {
                "id": "2504000000117111"
            },
            {
                "id": "2504000000752081"
            }
        ]
    }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "solution": {
        "id": "2504000000966021",
        "display_id": {
            "display_value": "SOL-1",
            "value": "1"
        },
        "title": "Solution Title",
        "description": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /></div></div>",
        "topic": {
            "parent_topic": null,
            "name": "General",
            "id": "2504000000007971"
        },
        "approval_status": {
            "name": "Approved",
            "id": "2504000000006827"
        },
        "likes": 0,
        "dislikes": 0,
        "keywords": "keyword1,keyword2",
        "is_public": true,
        "review_date": {
            "display_value": "Oct 28, 2022",
            "value": "1666895400000"
        },
        "expiry_date": {
            "display_value": "Nov 25, 2022",
            "value": "1669314600000"
        },
        "attachments": [],
        "created_time": {
            "display_value": "Oct 22, 2021 02:39PM",
            "value": "1634893774413"
        },
        "last_updated_time": {
            "display_value": "Oct 22, 2021 04:18 PM",
            "value": "1634899733610"
        },
        "created_by": {
            "email_id": "test_mail@zmail.com",
            "is_technician": true,
            "sms_mail": "test_sms_mail@smsmail.com",
            "mobile": null,
            "user_scope": "0",
            "phone": null,
            "name": "Test User",
            "id": "2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user": false,
            "department": null,
            "first_name": "Test",
            "last_name": "User",
            "job_title": null
        },
        "last_updated_by": {
            "email_id": "test_mail@zmail.com",
            "is_technician": true,
            "sms_mail": "test_sms_mail@smsmail.com",
            "mobile": null,
            "user_scope": "0",
            "phone": null,
            "name": "Test User",
            "id": "2504000000098174",
            "photo_url": "https://contacts.zoho.com/file?exp=10&ID=56631260&t=user&height=60&width=60",
            "is_vip_user": false,
            "department": null,
            "first_name": "Test",
            "last_name": "User",
            "job_title": null
        },
        "no_of_hits": 15,
        "has_user_group": true,
        "user_group_mapping": [
            {
                "name": "User group 1",
                "id": "2504000000117111"
            },
            {
                "name": "user group 2",
                "id": "2504000000752081"
            }
        ],
        "private_comment_count": 2,
        "public_comment_count": 3,
        "udf_fields": {
            "udf_long1": "1225",
            "udf_long2": "1459402730964",
            "udf_date1": {
                "display_value": "Feb 26, 2016 11:00 AM",
                "value": "1456464639051"
            },
            "udf_char1": "abc@test.com",
            "udf_char2": "test char"
        },
        "problem_workaround": null,
        "problem_resolution": {
            "display_id": {
                "display_value": "PB-1",
                "value": "1"
            },
            "id": "2504000000117001",
            "title": "problem title."
        }
    }
}

查看更多

获取解决方案中所有版本的列表

此操作帮助您获取解决方案中的所有版本列表 必填字段：Solution Id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions


$ curl -G <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions\
      -X GET\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
response = invokeurl
[
    url: url
    type: GET
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$response = Invoke-RestMethod -Uri $url -Method get -Headers $headers 
$response

#Python version - 3.8
#This script requires requests module installed in python.
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
httprequest = Request(url, headers=headers)
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": [
        {
            "status_code": 2000,
            "status": "success"
        }
    ],
    "versions": [
        {
            "active_till": null,
            "version_number": "2",
            "id": "2504000000967059",
            "title": "Solution Title",
            "active_from": {
                "display_value": "Oct 22, 2021 04:18 PM",
                "value": "1634899733610"
            }
        },
        {
            "active_till": {
                "display_value": "Oct 22, 2021 04:18 PM",
                "value": "1634899733610"
            },
            "version_number": "1",
            "id": "2504000000967023",
            "title": "Solution Title 1",
            "active_from": {
                "display_value": "Oct 22, 2021 02:39 PM",
                "value": "1634893774413"
            }
        }
    ],
    "list_info": {
        "has_more_rows": false,
        "start_index": 1,
        "row_count": 2
    }
}

查看更多

恢复解决方案的一个版本

此操作帮助您恢复解决方案的某个版本 必填字段：Solution Id Solution Version Id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data=''

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = ;
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'

'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = ''''''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "solution_version": {
        "solution": {
            "display_id": {
                "display_value": "SOL-1",
                "value": "1"
            },
            "approval_status": {
                "id": "2504000000006827"
            },
            "id": "2504000000966021",
            "title": "Solution Title 1"
        },
        "keywords": null,
        "active_till": {
            "display_value": "Oct 22, 2021 04:18 PM",
            "value": "1634899733610"
        },
        "description": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content 1<br /></div></div>",
        "version_number": "1",
        "id": "2504000000967023",
        "title": "Solution Title 1",
        "active_from": {
            "display_value": "Oct 22, 2021 02:39 PM",
            "value": "1634893774413"
        }
    }
}

查看更多

恢复并批准解决方案的一个版本

此操作帮助您恢复解决方案的某个版本并批准它 必填字段：Solution Id Solution Version Id

Url

<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore_and_approve


$ curl <service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore_and_approve\
      -X PUT\ 
      -H "Accept: application/vnd.manageengine.sdp.v3+json"\
      -H "Authorization: Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"\
      -H "Content-Type: application/x-www-form-urlencoded"\
      -d input_data='{
    "solution_version": {
        "reset_ratings": true
    }
}'

// Deluge Sample script
url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore_and_approve";
headers = {"Accept":"application/vnd.manageengine.sdp.v3+json",
           "Content-Type": "application/x-www-form-urlencoded",
           "Authorization": "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"};
input_data = {
    "solution_version": {
        "reset_ratings": true
    }
};
params = {"input_data": input_data};
response = invokeurl
[
    url: url
    type: PUT
    parameters: params
    headers: headers
];
info response;

#Powershell version - 5.1
$url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore_and_approve"
$headers = @{ "Accept" = "application/vnd.manageengine.sdp.v3+json"
    "Authorization" = "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx"
    "Content-Type" = "application/x-www-form-urlencoded"}
$input_data = @'
{
    "solution_version": {
        "reset_ratings": true
    }
}
'@
$data = @{ 'input_data' = $input_data}
$response = Invoke-RestMethod -Uri $url -Method put -Body $data -Headers $headers
$response

#Python version - 3.10
from urllib.error import HTTPError
from urllib.parse import urlencode
from urllib.request import urlopen,Request

url = "<service domain|custom domain>/app/<portal>/api/v3/solutions/{solution_id}/versions/{solution_version_id}/_restore_and_approve"
headers ={"Accept": "application/vnd.manageengine.sdp.v3+json", 
          "Authorization" : "Zoho-oauthtoken 1000.7xxx98976ab0xxxxxx19901e7551be57.bxxxx921ed64c04f79622bebcfxxxxxx", 
          "Content-Type" : "application/x-www-form-urlencoded"}
input_data = '''{
    "solution_version": {
        "reset_ratings": true
    }
}'''
data = urlencode({"input_data":input_data}).encode()
httprequest = Request(url, headers=headers,data=data, method="PUT")
try:
    with urlopen(httprequest) as response:
        print(response.read().decode())
except HTTPError as e:
    print(e.read().decode())

{
    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "solution_version": {
        "solution": {
            "display_id": {
                "display_value": "SOL-1",
                "value": "1"
            },
            "approval_status": {
                "id": "2504000000006827"
            },
            "id": "2504000000966021",
            "title": "Solution Title"
        },
        "keywords": "keyword1,keyword2",
        "active_till": {
            "display_value": "Oct 23, 2021 20:00 PM",
            "value": "1634999400000"
        },
        "description": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"><div>Solution Content<br /></div></div>",
        "id": "2504000000967059",
        "title": "Solution Title",
        "active_from": {
            "display_value": "Oct 22, 2021 04:18 PM",
            "value": "1634899733610"
        }
    }
}

查看更多