Four people in the IT team are dedicated to managing applications such as the Customer Information System, Test Customer Information System, and Financials and Material Management System. These applications are very important for Great Lakes Energy and serve nearly all of the organization’s 200+ employees. The employees are spread out from northwestern lower Michigan to southwestern lower Michigan — about 200 miles apart — and they access the applications on a daily basis from their desktop PCs and laptops.
"These devices and applications are extremely business critical. Any downtime or performance slowdown will directly affect fellow employees and how they do their job. Payments to accounts cannot be made, bill processes cannot be run and accounting processes cannot be run," says Matt.