ServiceDesk Plus is available in 3 editions - Standard, Professional and Enterprise edition. Pick the edition that suits you the best.
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Standard
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Professional
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Enterprise
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Help Desk
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Help Desk + Asset
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Help Desk + ITIL + Asset + Project
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Free
$0 |
Starts at
$395 |
Starts at
$995 |
| Standard Edition | Professional Edition | Enterprise Edition | |
| Help Desk |  |
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| Manager Dashboard | |
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| Automatic email to ticket conversion | |
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| Active Directory Integration | |
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| LDAP Integration | |
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| Import from CSV files | |
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| User Survey | |
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| Complete History of Request | |
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| Multi Site Support | |
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| Scheduler | |
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| Standard Edition | Professional Edition | Enterprise Edition | |
| Remote Desktop Sharing | |
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| IT Help Desk Reports | |
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| Automatic Dispatch | |
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| SLA Management | |
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| Load Balancing | |
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| Auto Device Discovery | |
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| Agent-based scanning | |
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| Distributed asset scan | |
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| Notify Technicians | |
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| Holidays / Operational Hours | |
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| Knowledge Base | |
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| Self Service Portal | |
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| API Integration | |
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| Asset Management | |
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| IT Project Management | Add-on | Add-on | |
| Purchase Management | |
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| Contracts | |
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| CMDB | Add-on | |
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| Service Catalog | Add-on | |
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| Service Request Approval | |
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| Incident Management | |
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| Standard Edition | Professional Edition | Enterprise Edition | |
| Custom Request Form Templates | |
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| Problem Management | Add-on | |
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| Optional Problem Closure Rules | |
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Problem Management Workflow
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| Free flowing text and attachments support for Problem Recording | |
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| Comprehensive Problem Reports | |
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| Change Management | Add-on | |
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| Password Reset Tool | Add-on | Add-on | Add-on |
| Flash Reports | |
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Support different Types of Change
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| Change Approval Board | |
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| Approved Change Reports for scheduling | |
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| Forward Schedule of Changes | |
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| Change Calender for easy scheduling | |
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| Change History | |
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| Operating System Support | |
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| Database Support | |||
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| Pricing (starting at) |
$0
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$395 | $995 |
