ServiceDesk Plus is an ITIL-Ready Help Desk Software with integrated Asset Management
Incident Management
Restore normal service of operation quickly with the comprehensive incident management in ServiceDesk Plus. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact. Get Pricing
Asset Management
Discover every asset in your network with the efficient auto discovery options available in ServiceDesk Plus. You can discover all the IT assets right from Windows, Linux, Mac, AIX machines, Solaris, Printers, Routers, and Switches. Get Pricing
Problem Management
With ServiceDesk Plus problem management, eliminate the root cause effectively and put an end to firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations. Get Pricing
Change Management
Through ServiceDesk Plus Change Management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, setting up CAB and workflow automation. Get Pricing
Service Catalog
Give a face to your IT by showcasing your offered services, configure workflow & automation for each service category and deliver them upon agreed time. Get Pricing
CMDB
Managing your assets will become harder as you scale up your business resources. But now, the problem of your business impact will not go unannounced. ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure, by demanding in-depth visibility of your assets present in the environment. Get Pricing
IT Project Management
With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. It's an amazing way to collaborate with various teams and experts. Irrespective of the size of the project, you can easily track and manage any project with ease. Get Pricing
PO & Contract Management
ServiceDesk Plus PO & contract module facilitates the complete life cycle of a PO, from creation to approvals, deliver and contract of every single purchase and helps to organize your IT spending. Get Pricing
Help Desk Reports
Know what’s happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards in ServiceDesk Plus. Get Pricing
Product Integration
ServiceDesk Plus integrates with many platforms right from monitoring tools, User management tools to API based integrations to save time and resources.. ServiceDesk Plus is the central point of integration between all ManageEngine products OpManager, Applications Manager, MSP Center Lite, Desktop Central. Get Pricing
Remote Control
Technicians can now access any computer from anywhere in your network quickly and securely with just a web browser & remote control feature in ServiceDesk plus. This is made possible with the Remote Control option in ServiceDesk Plus. You can take control of IT assets (such as workstations, servers etc.) through remote control and fix the problem or upgrade a particular software. Get Pricing
Multi-Site Support
Customize your configurations for every site according to their unique working procedure. You can manage multiple sites with a single helpdesk tool and get control & visibility over the IT needs of your organization. Get Pricing
Help Desk Notifications
Stay informed about your tickets. Keep your technicians and end users up to date on the status of the tickets by email and SMS. You can also provide login information automatically to for all the users. Get Pricing
