Neil Thomas, founded ServiceSymmetry with Frieda Morton-Evans to embrace the challenges of providing IT Service Management Training and Consultancy within Specialist Sectors. Neil has extensive industry experience in IT, IT support and ITIL consulting. He is specialized in Service Catalogue and CMDB.

David joined AdventNet (now called Zoho) in 2001 and currently manages the Europe and Africa region. He has been a driving force in establishing Zoho’s presence outside of the USA. David brings over thirty years of experience from many disciplines such as engineering, marketing and sales working in technology companies throughout his career.

Craig Cameron is a Global IT Project Manager for ArjoHuntleigh; a multinational market leader in manufacturing of healthcare extended care products.The company has operational offices in all major cities in the world. He has grown within the company's IT structure starting in 2002 as Senior Network Engineer then to Service Desk Manager and now Global IT project management as a main conduit for all globally focused IT projects.

Rajesh Ganesan is Director of Product Management at ManageEngine, a division of Zoho Corporation. Rajesh has 14 years of experience in software development and product management in various domains including telecom, network management and IT security. He has assumed various roles building many products at Zoho Corporation, currently focusing on building on-demand (SaaS) services for enterprise IT management.