IT Project Management

Working on multiple projects can be a difficult feat without a system in place to manage requirements, plan releases, track progress and measure results while staying constantly connected with the team. This gets more difficult when you are a managed service provider handling multiple projects from different enterprises.

• ServiceDesk Plus MSP is a perfectly integrated solution that combines MSP Help Desk with Project Management and allows you to structure your projects, teams and workflows specifically to each account.
• Irrespective of the size of the project, you can easily track and manage any project.
• Get complete details of any project - Project Type, Start date, End date, Projected date, Estimated cost, etc. from the list view

ITIL CMDB

It's no secret that an easy to use and a solid configuration management database is a must to track and manage the entire IT assets through their lifecycle. The CMDB provides a single ‘source of record’ and a logical model to track, manage, and verify all configuration items (CIs) in an organization.

• ServiceDesk Plus provides a list of pre-defined/customizable Configuration Item Types and Relationship Types, also supporting a parent- child hierarchy for CI Types.
• Each CI Type is defined with attributes and relationships. The Child CI Type will inherit the attributes and relationships configured for the Parent CI Type.
• Visualization map provides a detailed view of the CI relationships, acting as an information model in impact analysis and change management.

Multi level Approvals

The newly enhanced multi-level approval stages help in configuring the Service Request for multiple approvers. Display Approvals tab in the ‘Requests module’ for Requesters which helps in notifying the status of the service request. The ‘Agreed upon time’ (SLA) for a Service Request is displayed to the requesters before creating the Service Request.

Asset Depreciation

Most of the products/assets purchased, wear out and decrease in value, or depreciate over a period of time. Calculating the depreciation of such products becomes utmost essential while creating the financial report of your clients. ServiceDesk Plus - MSP provides 4 methods to calculate asset depreciation, which can be configured in two levels namely Product Level and Asset Level.

Other Enhancements

• Revamped UI
• Themes for individual accounts
• 64-bit support
• REST API Enhancements
• Translations
• Import incidents/contracts from XLS
• Integration with remote control tools
• and lots more