ServiceDesk Plus MSP Edition Complete Helpdesk for MSPs

Comparison Document

ManageEngine ServiceDesk Plus — MSP Vs ServiceDesk Plus 7.5

Who should use ServiceDesk Plus — MSP?

If you are a Managed Service Provider who is managing more than one customer account then ServiceDesk Plus — MSP is your right gadget. We have designed ServiceDesk Plus — MSP to handle your clients with sophisticated helpdesk & asset management features, securing their data specific to each account. So if you are a...

A Managed Service provider
Managing Multiple Accounts
Needs IT Help Desk tool
With Asset Management capabilities then ServiceDesk Plus — MSP is the right product.

Difference between ServiceDesk Plus — MSP & ServiceDesk Plus.

We have built ServiceDesk Plus MSP over ServiceDesk Plus Version 7.5, professional Edition and have modified it in such a way you can fit multiple accounts and support all your clients in a single application with ease.

Check the feature enhancements & comparison over ServiceDesk Plus

Features	ManageEngine ServiceDesk Plus — MSP	ManageEngine ServiceDesk Plus
Fetch & assign tickets from the account configured email	Yes	No
Personalized header image for each Account	Yes	No
Personalized Logo at Login page for each Account	Yes	No
Personalized Knowledge base for each Account	Yes	No
Roles & access specific to Account	Yes	No
Self Service portal Specific to User's account	Yes	No
Account based sites & departments	Yes	No
Account specific technicians & groups	Yes	No
Account based Service Level Agreements	Yes	No
Configure account specific Business Rules	Yes	No
Active Directory/LDAP domains login — Account Specific.	Yes	No
Problem Management	Yes	Yes
Change Management	Yes	Yes
Assets classification as per accounts	Yes	No
Account based software licensing	Yes	No
Pricing dependency
Number of Technicians	Yes	Yes
Account based software licensing	No defined limit on number of callers	No defined limit on number of callers
Account based software licensing	Yes	Yes
Pricing	Standard Edition starts at $595 Professional Edition starts at $1195 —;	Standard Edition starts at $495 Professional Edition starts at $995 Enterprise Edition starts at $2995