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Help desk field and form rules
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Help desk field and form rules
Field and Form Rules & Custom Triggers
Dynamic forms to guide users to enter relevant information.
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Validate user forms and perform predefined actions.
Enable or disable, mandate or non-mandate, show or hide fields and execute custom script based on predefined criteria.
Create rules during any of these events: On-form load, on field change and on-form submit.
Validate the time period of any request or change using date validation script.
Prevent incomplete request submissions by prompting the users for inputs.
Trigger an action on external applications using custom triggers.
Send custom email notifications and keep your users informed.
Instantly
check the status of the assets
by creating custom ping tests.
Automatically create child request based on the specific field value in the parent request.
Set "due by" time of any request based on
SLA configuration