ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk Software with Integrated Asset Management module built specifically for Managed Service Providers.
"ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent SLA options based on customers, allows our technical staff to be kept update instantly on all requests and most of all provides easy to use reporting facility which can be scheduled giving me the time to concentrate on other business requirements!"