Integrating ServiceDesk Plus Cloud with OpManager will automatically sync all IT devices on your network with the help desk software.
Listed below are the various device categories and the corresponding fields that will be synced on SDP cloud integration with OpManager.
| Category | Fields |
| Router | IP Address DisplayName DNS Name System Description Vendor Type Uplink Dependency Monitoring Protocol Serial Number Status RAM |
| Switch | IP Address DisplayName DNS Name Type System Description Vendor Uplink Dependency Status Monitoring Protocol HardDisk Size RAM |
| Domain Controller | IP Address DisplayName DNS Name Type System Description Vendor Uplink Dependency Status Monitoring Protocol HardDisk Size RAM |
| Server | IP Address DisplayName DNS Name Type System Description Manufacturer Uplink Dependency Monitoring Protocol Service Tag Serial Number Status RAM Size HardDisk Size |
| Load Balancer | IP Address DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol |
| Firewall | IP Address Display Name DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Serial Number Status RAM Size HardDisk Size |
| Printer | IP Address DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Serial Number |
| FC Switch | IP Address DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Manufacturer Model Product Description Serial Number |
| PDU | IP Address DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Serial Number HardDisk Size Ram Size |
| Storage | IP Address DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Serial Number |
| RAID | IP Address DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Serial Number Tag Manufacturer Model Product Description Serial Number |
| Tape Library | DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Manufacturer Model Product Description Serial Number |
| UCS | IP Address Display Name DNS Name Type System Description Vendor Monitoring Protocol Status uplink dependency ram harddisk size |
| UPS | DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Serial Number |
| Wan Accelerator | IP Address DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Service Tag Serial Number hardDiskSize ramSize |
| HyperV host | Entity Name Vendor Version Hardware Vendor Logical Processors Number of NICs CPU Cores CPU Model Average CPU Speed(MHZ) Power State |
| HyperV VM | Entity Name Host Name OS Name Power State No of CPU No of VDisks No Of NIC Memory Memory reservation(MB) CPU Limit(MHz) CPU Reservation(MHz) |
| Nutanix cluster | IP Address Display Name Total No Vms Type UUID No Of Disk No Of StorageContainer Monitored VMs AOS Version NCC Version Storage Capacity (GB) No Of Host Redundancy Factor |
| Nutanix Server | IP Address Display Name Hypervisor Cluster Name Disk Capacity (GB) Total VMs Memory (GB) CPU Model CPU Cores UUID Total Disks |
| Nutanix VM | IP Address Display Name Entity Name Is VM Controller Cluster Name OS NAME Host Name Power State Disk Capacity (GB) Memory Reserved capacity Memory (GB) VCPU |
| VMware VM | Entity Name UUID Host vCenter Server Power State Connection State CPU speed Memory Overhead Memory CPU |
| VMWare | Entity Name Vendor Name Build Info OS Type Hardware vendor CPU Model CPU Cores Hardware Model CPU Speed Memory Capacity (MB) Total Vms Number of NICs Number of HBAs Connection State |
| vCentre | Entity Name UUID Host vCenter Server Power State Connection State CPU speed |
| Xen Server | Is Master Pool Entity Name Version NIC Count CPU Speed CPU Model Memory Capacity CPU Cores |
| Xen VM | Entity Name Host Power State NIC Count Memory No of CPU UUID Memory Overhead Tool Status |
| Worstation | IP Address Display Name DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Poll Using Service Tag Serial Number Status HardDisk Size RAM Size |
| Unknown | IP Address Display Name DNS Name Type System Description Vendor Uplink Dependency Monitoring Protocol Status |