Agenda
Day 1
Tuesday, April 30th, 2013
Day 2
Wednesday, May 1st, 2013
Day 3
Thursday, May 2nd, 2013
Day 3 - Thursday, May 2nd, 2013
IT Operations Management, Help Desk & Windows Management and IT Security & Compliance Management
(Discuss and learn about Applications Manager, Site 24x7, ServiceDesk Plus, Security Manager Plus and Password Manager Pro)
NOTE: Attendees can move freely about any track at any time
08:00 - 08:30
Registration & Breakfast
08:45 - 10:00
IT Operations Management Track – Applications Manager Technical Training
- Applications Management Plan
- Set up monitoring for your resources
Help Desk & Windows Management Track – ServiceDesk Plus Technical Training
- Introduction to ServiceDesk Plus
- Implementing ServiceDesk Plus in your Organization
IT Security & Compliance Management Track - Password Manager Pro Technical Training
- Getting Started
- Working with Security ManagerPlus
10:00 - 10:15
Coffee Break
10:15 - 12:00
IT Operations Management Track – Applications Manager Technical Training
- Configure Threshold and Actions
- Set up monitoring for your resources
- Creating and managing Monitor Groups
- Setting up monitoring for custom applications
Help Desk & Windows Management Track – ServiceDesk Plus Technical Training
- Incident Management
- Change Management
- Problem Management
- CMDB
- Typical Helpdesk Workflows
IT Security & Compliance Management Track - Password Manager Pro Technical Training
- Dashboards
- Assets
- Groups
- Vulnerability Scan
- Redemption
- Reports
- Administration
1:00 - 3:00
IT Operations Management Track – Applications Manager / Site 24x7 Technical Training
- Administrative options
- View and export reports
- About Site24x7
- Features at a Glance
- Add New Monitors
- Monitoring Reports
- Upgrade Account
- Billing & Invoice
- SLA Management
- Configuring Alerts
- User Management
Help Desk & Windows Management Track – ServiceDesk Plus Technical Training
- Self Service Portal
- Knowledge Management
- Purchase Management & Contact Management
- Hardware and Software Inventory
- Reports
- ManageEngine Community & Support
IT Security & Compliance Management Track - Password Manager Pro Technical Training
- Getting Started
- Resource Management
- Smartcard Authentication
- Automatic Login to Target Systems
- Application-to-Application Password Management
- High Availability
- Password Ownership & Sharing
- Setting Up Users
- Password Management Operations
- Two-Factor Authentication
- Password Reset Listener
- Backup & Disaster Recovery
- Audit & Notifications
- Optional General Settings
3:30 - 5:00
IT Operations Management Track – Certification Exam
Help Desk & Windows Management Track – Certification Exam
IT Security & Compliance Management Track – Certification Exam
