Note: The implementation of features listed below may vary based on internal priorities.
Last Updated : 24 Sep 2014
| ID | Features & Enhancements | Release |
|---|---|---|
| 8230 | Attachment to Resolution | 2014 (Q4) |
| 6212 | Log a call in different Business Units. (Business Unit list will be based on role permission.) | 2014 (Q4) |
| 10270 | Integrating any third party app for performing desired operations. Action Plug-in enhancements for the following types:
| 2014 (Q4) |
| 11242 | 64 BIT Support | 2014 (Q4) |
| 12159 | Marking / Labeling Conversations | 2014 (Q4) |
| 11257 | APIs for Account, Contact modules. | 2014 (Q4) |
| 11244 | Option to Reply from the Request List View | 2014 (Q4) |
| 10271 | FLR - First Level Resolution: Identifying requests which are resolved or closed on the first level which was initially assigned. | 2014 (Q4) |
| 8168 | On Request reply:
On Request creation:
| 2014 (Q4) |
| 9634 | Sending survey in different languages. | 2014 (Q4) |
| 11246 | Accounts and Contacts Module for Mobile client | 2014 (Q4) |
| 11247 | Request List view Default Column Configuration | 2014 (Q4) |
| 10612 | Configuration to schedule reopen requests from Onhold status | 2014 (Q4) |
| 5056 | Sub Account field in the Add New Request form | 2014 (Q4) |
| 11250 | Add to solution option, along with the Request reply window | 2014 (Q4) |
| 8158 | Option to mark it as a private conversation, during the request reply | 2014 (Q4) |
| 10460 | Roles for Activities | 2014 (Q4) |
| 10679 | Roles for Products | 2014 (Q4) |
| 11255 | Roles for Reply/Forward Request | 2014 (Q4) |
| 8521 | Roles for canned responses | 2014 (Q4) |
| 11256 | Role for Edit/Delete reports created by others | 2014 (Q4) |
| 11254 | Group based widgets | 2014 (Q4) |
| 6441 | "All Time" option in dashboards graphical reports | 2014 (Q4) |
| 10082 | Ability to support different support plans like 24 X 7, 24 X 5,.. | 2014 (Q4) |
| 10090 | Organization Level Agreement (OLA) Organization Level Agreements among the internal support groups of an organization working together for the customer Service Level Agreement (SLA) | 2014 (Q4) |
| Upgrading Tomcat | 2015 (Q2) | |
| Chat | 2015 (Q2) |
Detailed criteria section to send Survey based on conditions
