Technician / Requester home page customization

You can now customize the technician's/ requester's home page by adding / organizing widgets, and changing the layout style and background color. Embed your organization’s resource page or intranet page on the home page via the external widget addition option.

To customize,

• Head to the Home page.
• Click on Customize at the top right .
• Select Requester Home Page / Technician Home Page.
• The page turns to edit mode.
• Click  to add a new widget. Default widgets will be listed.

• Click on the ones you want to add them to the homepage. 
• To add external widgets, choose External widgets while adding a new widget. You can also Embed URLs, HTML files, or other files as an external widget.

External widgets help you to include your organization’s intranet/knowledge base or other information related pages into the home page.

• Drag and drop the widgets to move them around.
• Use the settings menu to customize the column count, layout style, and the background color of the homepage.

• Preview how the changes look like by hitting on the preview button.
• Save/clear the changes does to the page by clicking on the actions menu . Changes can be discarded as well.
• Save and publish the new configuration by clicking on the Publish button .