# Troubleshooting Tips - Logs Related Tasks

The following are Logs dependent tasks in Exchange Reporter Plus:

1. Message Tracking Log Gathering task and

2. OWA Log Gathering task are

Provided below are some of the immediate troubleshooting measures when a scheduled "Data Gathering Task" fails to collect Traffic /OWA Log data from the Exchange Server(s).

Messaging Tracking Logs Gathering / OWA Log Gathering Tasks show one of the following error messages?

1. Network Path Not Found

2. Given user has been denied to use Admin share

3. Invalid Log Path

4. No Log Files Found

1. Network Path not found

> Check if you are able to “ping” the admin share of the Server referred in the product, from the machine where Exchange Reporter Plus is installed.

> Example : From the installation machine Click on Start --> Run --> Type "\\<Servername>\c$"

> Check if the Log Path entered under "Log / Information Store Path" in Exchange Reporter Plus is of the following format.

> C:\Program Files\Exchsrvr\<servename.log>

2. Given user has been denied to use Admin share

> Ensure that the user whose credentials, provided to run "Message Tracking Log gathering" or "OWA Log gathering" has read access permission for the log files present in Exchange Server. This permission can be given by adding that user under Local Admin group of the server. (By Default "members of Domain admin group" belong to the Local Administrators Group of the machines present within the domain).

> Provide an user account who has the privileges to access the admin share.

3. Invalid Log Path

> Exchange Reporter Plus collects log path info from the Active Directory. A log path change made by a user in MS Exchange is not automatically reflected in the Active Directory. Please check the log path collected by Exchange Reporter Plus from the (admin -->>log path)configuration option. If any of the Servers log path is not correct, update them manually.

> To modify the “Log Path” for the Server under consideration.

> 1. Go to the “Admin” tab in the product
> 2. Click on “Log Path”
> 3. Click on the “” icon for the server whose Log Path is to be updated.
> 4. Modify the “Message Tracking Log Path”
> 5. Modify the “Outlook Web Access Info (IIS) Log Path”
> 6. Click on Update.

4. No Log Files Found

> Message Tracking Logs would not have been enabled try enabling the same. Message Tracking Logs can be enabled based on the type of Exchange Server referred.

> - Enable Message Tracking Logs for Exchange Server 2003

> - Enable Message Tracking for Exchange 2007/ 2010 Servers

> To enable Message Tracking Logs for Exchange Server 2003 :

> Follow the below steps to enable "Message Tracking Logs" for Exchange Server 2003

> 1. Click on Start -->All Programs -->> Microsoft Exchange -->>System Manager
> 2. From the "Exchange System Manager" --> Right click against the Server and Click on "properties"
> 3. From the "Properties" dialog, Click on "General" Tab, provide a check against "Enable Message Tracking" and click on "OK" button.

> To Enable Message Tracking Logs for Exchange Server 2007 Servers:

> "Message Tracking Logs" for Exchange Server 2007/2010 must be enabled from the Exchange Management Console of the respective servers.

> 1. Click on Start -->All Programs -->> Microsoft Exchange Server 2007-->>Exchange Management Console
> 2. From the "Exchange Management Console"-->Click on "Hub Transport"--> Right click against the Server and Click on "properties"
> 3. From the "Properties" dialog, Click on "Log Settings" Tab, provide a check against "Enable Message Tracking" and click on "OK" button.

Not found the answers to what you were looking for?

Contact: support@exchangereporterplus.com

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