# Troubleshooting Tips - Permission Related Tasks

Permission Related Tasks in Exchange Reporter Plus

The following are Permissions related Data Gathering tasks in Exchanger Reporter Plus

1. Mailbox Permission Gathering Task

Troubleshooting - Permissions Related Data Gathering Tasks

1. Mailbox Permission Gathering task shows an error message?

> 1.1. Mailbox Permission Gathering task shows an error message?

> This is dependent on the type of Server Environment and Installation Machine. Listed below are the troubleshooting measures depending upon the type of Server Environment and Installation Machine:

Type of Server Environment | Exchange Reporter Plus is installed on | Why does the task fail | Troubleshooting
Exchange Server 2003 Environments | 32 Bit Machine | Exchange System Manager is required for Mailbox Permission gathering for this type of environment. | Install Exchange System Manager in the machine where Exchange Reporter Plus is installed. (Exchange System Manager will be found Exchange Server Installation CD)
64 Bit Machine | 64 bit servers cannot accommodate - "Exchange System Manager (ESM)" required for Mailbox Permission Gathering for this type of environment. | Uninstall the product and Install the same in a 32 bit Machine.
Exchange Server 2007 / 2010 and Hybrid Environments (Mixture of Exchange Server 2003/2007 and 2010) | 32 Bit Machine | Exchange Management Shell (EMS) 32-bit is required for Mailbox Permission gathering for this type of environments. | Install Exchange Management Shell on the machine where Exchange Reporter Plus is installed. (Exchange Management Shell tool is present in the Exchange Server installation CD Or Download EMS from the link provided here. http://www.microsoft.com/download/en/details.aspx?id=11876 )
64 Bit Machine | Exchange Management Shell (EMS) 64-bit is required for 2007/2010 Mailbox Permission gathering for this type of environments. | Install Exchange Management Shell on the machine where Exchange Reporter Plus is installed (You can find the Exchange Management Shell tool in the Exchange Server installation CD).

Not found the answers to what you were looking for?

Contact: support@exchangereporterplus.com

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