# Troubleshooting Tips - Active Directory Related Tasks

Active Directory Related Data Gathering Tasks in Exchange Reporter Plus

The following are Active Directory related Data Gathering tasks in Exchanger Reporter Plus

1. Essential Data Gathering Task

2. Distribution List Membership Task

Troubleshooting - AD Related Data Gathering Tasks

Provided below are some of the immediate troubleshooting measures when a scheduled "Data Gathering Task" fails to collect Active Directory related data.

1. What are the user privileges required for Active Directory related tasks?

2. Gathering Task show the error message: "Unable to bind RootDSE"?

1. What user privileges are required for Active Directory related tasks?

- Read permissions on configuration naming context. [ Enterprise admin, root domain admin,Exchange Organization admin,Exchange View Only admin have these permissions by default.]

- "Read access permission" to the administrative shares present in the Exchange Server.

2. Gathering Task shows the error message : "Unable to bind RootDSE"?

> This error could be due to any of the following reasons:

> - Exchange Servers/ Global Catalog Server(GC) are down.

> - Not able to Ping Exchange Servers/ Global Catalog Server(GC) from the installation machine.

> - Firewall has been enabled, and port 389 is closed.

> - User Name and Password entered for "Essential Data Gathering" task might be wrong.

> - Server Busy - try the gathering task after some time.

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