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</br><h1>Service Pack</h1>

<p class=Bulletted><!--kadov_tag{{<spaces>}}-->&nbsp;<!--kadov_tag{{</spaces>}}--></p>

<p class=Bulletted>Service Packs are collection of bug fixes and feature 
 enhancements done to a product. It helps one to gain the entire list of 
 new benefits and features added to the product, without loosing any previously 
 defined configurations or settings in the previous versions of the software.</p>

<p class=Bulletted>&nbsp;</p>

<p class=Sub-topic-1>Topics discussed in this page:</p>

<ul>
	
	<li class=kadov-p-CBulletted><p class=Bulletted><a href="#ServicePack">Service 
 Pack for Exchange Reporter Plus</a></p></li>
	
	<li class=kadov-p-CBulletted><p class=Bulletted><a href="#Instructions">Instruction 
 to apply Service Pack</a></p></li>
	
	<li class=kadov-p-CBulletted><p class=Bulletted><a href="#BuildNumber">How 
 to find out the Build Number of Exchange Reporter Plus, presently running 
 in your environment.</a></p></li>
</ul>

<p class=Bulletted>&nbsp;</p>

<p class=Sub-topic-1><a name=ServicePack></a>Service Pack for Exchange 
 Reporter Plus:</p>

<p class=Bulletted>ManageEngine Exchange Reporter Plus will periodically 
 make new releases with added features and enhancements. This information 
 will be emailed to existing customers and also announced in our product 
 Forum. </p>

<p class=Bulletted>&nbsp;</p>

<p class=Bulletted><span style="font-weight: bold;">New Users</span> can 
 download the latest version of the product from the below link. </p>

<p class=Bulletted>&nbsp;</p>

<p class=Bulletted><a href="http://www.manageengine.com/products/exchange-reports/download.html">http://www.manageengine.com/products/exchange-reports/download.html</a></p>

<p class=Bulletted>&nbsp;</p>

<p class=Bulletted><span style="font-weight: bold;">Existing users</span> 
 are recommended to apply the Service Pack in-order to upgrade to the latest 
 version. This will help retain any previously defined configurations or 
 settings done to the earlier versions of the software (A smooth transfer 
 to the new version). </p>

<p class=Bulletted>&nbsp;</p>

<p class=Bulletted>The service pack can be downloaded from our website. 
 The Service Pack must be applied only if you are using the <span style="font-weight: bold;"><a 
 href="#BuildNumber">build numbers mentioned</a></span> in the website. 
 Else contact <a title="Mail to Support"
				href="mailto:support@exchangereporterplus.com">support@exchangereporterplus.com</a> 
 who will help you with the upgrade.</p>

<p class=Bulletted>&nbsp;</p>

<p class=Sub-topic-1><a name=Instructions></a>Instructions to Apply Service 
 Pack:</p>

<p class=Bulletted>Follow steps 1 through 9 to apply the service pack.</p>

<ol>
	
	<li class=kadov-p-CNumbered><p class=Numbered><span style="font-weight: bold;"><!--kadov_tag{{<spaces>}}-->&nbsp;<!--kadov_tag{{</spaces>}}-->Shut 
 down</span> Exchange Reporter Plus server. (Start --&gt; All Programs 
 --&gt; Exchange Reporter Plus --&gt; Stop Exchange Reporter Plus) <!--kadov_tag{{<spaces>}}-->&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span 
 style="font-weight: bold; x-text-underline: normal; /*begin!kadov{{*/ text-decoration: underline; /*}}end!kadov*/ "><!--kadov_tag{{</spaces>}}-->Note 
 :</span> In case you have installed Exchange Reporter Plus as a Service, 
 stop the service (Start --&gt; Run --&gt; type <span style="font-weight: bold;">services.msc</span> 
 ---&gt; Stop &quot;ManageEngine Exchange Reporter Plus&quot; ).</p></li>
	
	<li class=kadov-p-CNumbered><p class=Numbered>Please wait for a few 
 moments till the server/service terminates completely</p></li>
	
	<li style="/*begin!kadov{{*/ font-weight: bold; /*}}end!kadov*/ "
		class=kadov-p-CNumbered><p class=Numbered><span style="font-weight: bold;">Take 
 a backup of the existing Exchange Reporter Plus by creating a ZIP file 
 of the contents of &lt;/ExchangeReporterPlusHome/&gt; directory and save 
 it as ExchangeReporterPlus.zip in the &lt;/ExchangeReporterPlusHome/&gt; 
 directory.</span></p></li>
	
	<li class=kadov-p-CNumbered><p class=Numbered>Execute the <span style="font-weight: bold;">UpdateManager.bat</span> 
 file present in the &lt;ExchangeReporterPlusHome&gt;/bin directory.</p></li>
	
	<li class=kadov-p-CNumbered><p class=Numbered>Click <span style="font-weight: bold;">Browse</span> 
 and select the .PPM file that you have downloaded.</p></li>
	
	<li class=kadov-p-CNumbered><p class=Numbered>Click <span style="font-weight: bold;">Install</span> 
 to install the service pack. This may take several minutes depending on 
 the amount of data that needs to be migrated, so <span style="font-weight: bold;">please 
 do not terminate the procedure prematurely.</span></p></li>
	
	<li class=kadov-p-CNumbered><p class=Numbered>Wait until the service 
 pack is fully installed.</p></li>
	
	<li class=kadov-p-CNumbered><p class=Numbered>Click <span style="font-weight: bold;">Close</span> 
 and then click <span style="font-weight: bold;">Exit</span> to exit the 
 Update Manager tool.</p></li>
	
	<li class=kadov-p-CNumbered><p class=Numbered>Start the Exchange Reporter 
 Plus server.</p></li>
</ol>

<p class=Sub-topic-1><a name=BuildNumber></a>How Do I find out my Build 
 Number?</p>

<p class=Numbered>Log in to the Exchange Reporter Plus web client, and 
 click the Support Tab. Your present build number will be printed to the 
 top right corner of the page. </p>

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