行业:医疗|案例研究

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什么是BMI Healthcare?

BMI Healthcare 是一般医疗保健集团的急症私人医院部门,是英国最大的私人医疗保健独立提供者,在全国拥有69家医院和医疗保健设施。有6000多名咨询师选择在BMI医院执业,这些医院每年接待的病人总数超过125万人次。

以下是他们的IT基础设施概览:

  • 启用IP的系统:6500个
  • 员工人数:10000人
  • 工作站:69

业务挑战:

BMI Healthcare的业务挑战需要一个集中管理解决方案来管理其在英国各地启用的6,500台IP设备,以确保对整个IT环境的可见性和理解。这意味着,在任何给定的时间,IT部门都需要能够在其管辖范围内监视设备(如医疗设备),管理所需的软件和安全更新,并使用户能够在一个具有最大系统可用性的安全环境中继续操作。

"We live in an age where technology and Internet enabled devices are now the norm. The global and local healthcare sectors have become more aware of their dependency on IT infrastructure, with medical equipment typically requiring a live IP connection to function. On top of this, staffs are using a combination of personal and corporate PCs, laptops, smartphones and tablets to access our central network and Wi-Fi." -Matt Rooney, IT Desktop Manager at BMI,

业务解决方案:

补丁管理、资产管理和系统监控等系统管理任务会占用工程师相当长的时间,通常会导致记录支持呼叫,并雇佣外包团队来实现BMI Healthcare所需的详细报告水平。BMI Healthcare使用赛门铁克Altiris进行系统管理,但维护变得很麻烦。因为Altiris有一个复杂的后端SQL数据库,并且需要进行大量维护,从而导致输出比预期的要少得多。BMI Healthcare正在寻找一种灵活且易于部署的解决方案。在这个过程中,Desktop Central已经成为BMI Healthcare在克服桌面管理挑战中的最爱。

"We used Symantec's Altiris that had a complicated back-end SQL database and required heavy upfront investment from a solution customization stand-point. It also meant that we had to ensure one of our engineers was fluent in SQL reporting as none of the out-of-the-box reports met our unique regulatory standard requirements.

As a result, we had little visibility into the exact inventory of our Desktop estate, which presented a patch management headache. Especially when you consider the number of hospitals we maintain" says Matt.

业务价值:

Desktop Central自动化管理BMI Healthcare常规的桌面活动,如定期安装软件更新,每周补丁管理、交付服务包的任何windows设备包括医疗设备、桌面标准化接口,管理公司广泛的安全政策和限制外国设备使用无担保,如u盘和移动硬盘。此外,IT部门使用Desktop Central来审计其整个Windows资产,并运行必要的报告,以符合医疗行业监管标准。

自动化传统上是手工的IT功能,可以解放IT团队,使其专注于其他业务关键的IT规程和项目,如网络监控和安全事件管理。

"Effective desktop management is becoming more and more crucial to the entire healthcare industry. The fast-paced environment requires a carefully planned and articulated approach to technological advancements and the ever-evolving threat landscape. As the ramifications of a network security breach can be catastrophic in a hospital, compliance reporting plays a hugely important role in daily operations. We need visibility of what version of anti-virus is installed on every device, which patches are yet to be deployed the overall volume of devices connecting to the network and who is logging onto a machine and at what time. With Desktop Central we can quickly go from monitoring and reporting to remediation action?adds Matt.

"Much of the medical equipment we use is Windows-based so it is imperative that it is protected against external threats by ensuring a carefully devised patching schedule is implemented, which Desktop Central has allowed us to facilitate. Our hospitals see a large number of patients in a day and if, for example, a modality was unavailable due to OS issues, it would have a direct impact on our ability to operate effectively," concluded Matt Rooney.

新的一页:

除了服务器和桌面管理之外,BMI Healthcare目前正在测试智能手机和平板电脑等功能,以执行配置文件管理、资产管理、应用程序管理和安全管理。

关于Desktop Central:

Desktop Central是一款完整的桌面和移动设备管理软件,提供软件部署、企业移动管理、补丁管理、服务包安装、资产管理、远程控制、配置、系统工具、用户登录报告和Active Directory报告。它是一种与网络无关的解决方案,可用于管理Active Directory、工作组和Novell eDirectory中的桌面。它可以管理多个域的计算机,也可以管理跨WAN(分支机构)的计算机。Desktop Central帮助实现SOX、HIPAA、PCI等标准的遵从性,并提供一组有用的报告来满足遵从性审计。

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