PAM360 release info and end of Support (EOS)

The PAM360 team announces periodic product release updates depending on certain priorities, such as product roadmaps, customer feature enhancement requests, market-specific features, and so on.

The three key types of releases include:

• Major releases which include new features, modules, and security enhancements. We roll out major releases once every quarter.
• Minor releases which include feature enhancements and bug fixes. Minor releases are scheduled every two to four weeks.
• Hotfix releases which are unscheduled, important updates that are rolled out immediately; these typically address customer issues and major security updates.

In general, the new versions of PAM360 are released as upgrade packs in a PPM file and can be applied over existing installations. The upgrade process is fairly straightforward and simple, and no additional cost is required to install the upgrade packs. However, if customers wish to avail our support team's assistance on upgrades, they will need to have an active annual support and maintenance subscription running.

Standard new features and other scheduled enhancements—in line with customer expectations and industry trends—are handled and released by our R&D team on a periodic basis. Customers are encouraged to direct their niche requirements and product customization requests to our customer success team. These requests are treated and delivered as professional services.

ManageEngine PAM360 end of support (EOS): Product support life cycle information

We offer technical support for legacy versions for a specific period until our customers have migrated to the latest version. However, to harness all the latest features, enhancements, security fixes, special add-ons, and other major updates, please upgrade to the latest version of PAM360.

Note:Any latest bug fixes, upgrades, or enhancements are not applicable for PAM360's EOS versions. If you are currently using any EOS versions, we recommend that you upgrade to the latest version of PAM360.

Before you upgrade, we recommend that you take a backup of your entire PAM360 installation folder and keep the copy in a separate location. This helps you prevent any accidental loss of data and will keep all your settings intact should any issues arise during or after the upgrade. If you do upgrade without proper backups, you may be risking data loss, and we cannot guarantee full recovery of your data.

Our technical support team provides 24 hour phone and email support for all the customers Monday through Friday. Should you need any technical assistance, or have any questions or concerns, please write to our product support team at pam360support@manageengine.com, or check out this page for more information on our on our support channels.