You are trying to start MDM Server or perform some operation in MDM, when you get the error "SQL Server DB unreachable"
This error occurs due to the following reasons:
Ping the IP address of the SQL server from the machine which is running MDM server. If this is not successful, it implies MDM Server cannot access the SQL DB. Also, ensure the machines running SQL Server and MDM Server are connected to the Internet.
Telnet the ports used by the SQL server to identify, whether its being used by other applications. If yes, then ensure the ports are used only for the SQL server.
Ensure exclusion rules have been setup in firewall and any third-party filters, for all the ports used by SQL server.
NOTE: If the issue persists, contact MDM MSP Support with the Server logs.